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Desktop Services Jobs in Colorado (NOW HIRING)

GDR

Desktop Support Technician

Fort Collins, CO · On-site

$18 - $20/hr

Tuesday and Thursday: 10:00 AM - 7:00 PM Overview We are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service.

GDR Group

Desktop Support Technician

Fort Collins, CO · On-site

$18 - $20/hr

Tuesday and Thursday: 10:00 AM - 7:00 PM Overview We are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service.

GDR Group

Desktop Support Technician

Fort Collins, CO · On-site

$18 - $20/hr

Monday-Friday; 8:00 AM - 5:00 PM Overview We are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service. The ideal ...

Talentiqo

Desktop Support Technician

Englewood, CO · On-site

$20 - $25.50/hr

Job Summary (List Format): - Provide computer, hardware, and software support to employees. - Install, troubleshoot, service, and repair desktop and laptop computers. - Install, configure, and ...

GDR Group

Desktop Support Technician

Broomfield, CO · On-site

$18 - $20/hr

Overview We are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service. The ideal candidate is proactive, detail ...

GDR

Desktop Support Technician

Broomfield, CO · On-site

$18 - $20/hr

Overview We are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service. The ideal candidate is proactive, detail ...

GDR Group

Desktop Support Technician

Broomfield, CO

$18 - $20/hr

Description Overview We are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service. The ideal candidate is ...

GDR Group

Desktop Support Technician

Broomfield, CO · On-site

$18 - $20/hr

Job Type Full-time Description Overview We are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service. The ideal ...

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All JobsDesktop Services JobsDesktop Services Jobs in Colorado

Desktop Services information

What is the difference between Desktop Services vs Help Desk Technician?

AspectDesktop ServicesHelp Desk Technician
Primary RoleManage and support desktop hardware, software, and configurations across an organization.Provide technical support and troubleshooting assistance to end-users via phone, email, or in person.
Work EnvironmentTypically in IT departments, handling hardware and software deployment.Customer service-focused, often in call centers or help desks.
Required CredentialsIT certifications like CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST).Similar certifications, often including CompTIA A+ and customer service skills.

While both roles support end-users, Desktop Services focuses on managing and maintaining desktop hardware and software, often involving deployment and configuration. Help Desk Technicians primarily troubleshoot and resolve user issues, providing direct support. Both roles require similar certifications and work environments, but their daily tasks differ in scope and focus.

Is desktop services a good entry level job?

Desktop services roles are often suitable for entry-level job seekers, as they typically require basic technical skills, customer service abilities, and familiarity with operating systems and hardware. These positions can provide valuable experience in IT support, troubleshooting, and working with tools like ticketing systems, making them a good starting point for a career in technology. Certifications such as CompTIA A+ can enhance prospects for entry-level candidates.

What is the job description of desktop services?

Desktop services professionals are responsible for managing and supporting computer systems, hardware, and software within an organization. They troubleshoot technical issues, install and configure equipment, and ensure the smooth operation of desktop environments, often using tools like remote support software and maintaining documentation. Strong technical skills and customer service abilities are essential for this role.
Desktop Services jobs near you
Infographic showing various Desktop Services job openings in Colorado as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Desktop Support Technician

GDR Group

Colorado Springs, CO

$18 - $20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Job description

Description

We kindly ask that recruiters, agencies, and third parties do not contact us regarding this role. We are only considering applications submitted directly by candidates.


Job Title: Desktop Support Technician Location: Primary assignment at a designated client site located in Colorado Springs, CO


This role may support additional nearby client locations within the same city or region, as needed by the business.


Schedule: Monday-Friday; 8am - 5pm


Overview We are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment. You will be part of a supportive IT team focused on delivering reliable technology solutions and exceptional user experiences.


Key Responsibilities


Technical Support

Provide timely support for hardware and software issues for both Windows and Mac environments

Troubleshoot remotely using VNC and KVM switch

Reimage systems, install OS and standard software (onsite and remote)

Coordinate warranty support with Dell and schedule onsite service when needed

Resolve common technical issues, including:

  Network connectivity

  System crashes/blue screens

  Printing problems

  Virus removal

Basic administration and troubleshooting of:

  DHCP / DNS

  Active Directory

  VPN and remote access tools

  Windows domain account issues

  Wireless connectivity and hotspots

Collaborate with the network team on basic troubleshooting tasks

Provide Tier 1 support for Google Workspace, MS Office, Box, Logitech video systems, and Zoom

Perform basic mobile device management including deployment, collection, inventory, and reset/wipe procedures


Customer Service

Deliver prompt and courteous user support via:

  Wolken ticketing system (incident resolution and device lifecycle tasks)

  Google Chat and Gmail (Outlook familiarity is a plus)

  Zoom Calling and Zoom video conferencing

Maintain a positive user experience with clear communication and professionalism


Asset & Inventory Management

Maintain accurate records of hardware assets

Ensure timely deployment, collection, and tracking of end-user devices


Special Projects & Additional Duties

Assist with software and process testing and validation

Create clear, user-friendly technical documentation

Provide 1:1 or group technical training (remote or in-person)

Support office signage placement and daily ticket review/assignment tasks

May require occasional travel to other office locations


Work Schedule & Benefits

Monday-Friday, 8:00 AM - 5:00 PM (1-hour lunch)

No weekend or after-hours support expected (exceptions for special projects)

Benefits include:

  Paid holidays, vacation, and sick leave

  401(k) plan

  Medical, dental, and vision insurance

  Structured onboarding and training

  Modern workspaces and innovative technology

  Supportive, team-oriented culture with strong work-life balance


Work Location Flexibility

This position primarily supports users at a designated client office but may also be assigned to provide onsite support at other client locations within the same city or region when business needs require it.


Travel Expectations

Travel for this role is rare and only occurs on a limited, as-needed basis for special projects or during acquisition-related transitions.

Requirements

Qualifications

  • 1-2+ years in a desktop support or corporate helpdesk environment preferred
  • Technically inclined and eager to learn new tools and platforms
  • Clear and concise communicator with the ability to explain technical concepts to non-technical users
  • Familiar with Windows 10/11; Mac OS experience is a plus
  • Skilled in teamwork and conflict resolution in a professional setting
  • Self-starter with strong follow-through and attention to process
  • Able to work independently while following team procedures and protocols

Apply