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Desktop Service Engineer Jobs in Chicago, IL (NOW HIRING)

ACI Infotech

Desktop Support Engineer

Mokena, IL · On-site

Role: Desktop Support / End User Support Duration: Longterm Location: Mokena, IL ( Onsite Role ... Administer and support server services such as Domain Controller, Print and File servers, ERP ...

ACI Infotech

Desktop Support Engineer

Mokena, IL · On-site

Role: End User Support / Desktop Support Duration: Longterm Location: Mokena, IL ( Onsite Role ... Administer and support server services such as Domain Controller, Print and File servers, ERP ...

ACI Infotech

Desktop Support Engineer

Mokena, IL · On-site

Role: End User Support / Desktop Support Duration: Longterm Location: Mokena, IL ( Onsite Role ... Administer and support server services such as Domain Controller, Print and File servers, ERP ...

IDEX

Desktop Support Systems Analyst

Northbrook, IL · On-site

$36/hr

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR ... aligned with service expectationsExecutive SupportProvide white-glove support to executive ...

IDEX

Desktop Support Systems Analyst

Northbrook, IL · On-site

$36/hr

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR ... Deliver outstanding customer service aligned with service expectations Executive Support * Provide ...

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Desktop Service Engineer information

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How much do desktop service engineer jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for desktop service engineer in Chicago, IL is $46.56, according to ZipRecruiter salary data. Most workers in this role earn between $28.70 and $59.66 per hour, depending on experience, location, and employer.
Desktop Service Engineer jobs near you
Infographic showing various Desktop Service Engineer job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $96,853 per year, or $46.6 per hour.

Desktop Support Specialist

Chicago, IL • On-site

PROLIM Global Corporation
IT Services • 201 - 500 employees
Learn more about PROLIM Global Corporationexternal

Full-time

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

PROLIM Global Corporation (www.prolim.com) is currently seeking Desktop Support Specialist for location, Chicago, IL, United State location for one of our Top clients.
Location: Chicago, IL - Onsite
Duration: 6 Months [ With Possible Extension]
Job Type: Contract
Experience Required: 2-4 Years
Job Summary:
We are seeking a skilled Desktop Support Specialist to provide hands-on and remote technical support for enterprise hardware, operating systems, and core business applications. The ideal candidate will have strong experience supporting Windows 10/11, macOS, Dell commercial laptops, Active Directory, Microsoft Intune, Autopilot, Tanium, and ServiceNow.
The candidate will be responsible for endpoint provisioning, troubleshooting, lifecycle management, security compliance, and delivering excellent customer support in an enterprise environment.
Key Responsibilities
  • Build, configure, provision, and deploy Dell Windows laptops using Microsoft Intune and Windows Autopilot.
  • Configure and support macOS devices using Jamf.
  • Provide Tier 1/Tier 2 desktop and endpoint support for Windows and macOS users.
  • Troubleshoot hardware failures, operating system issues, application problems, VPN, Wi-Fi, network connectivity, monitors, docking stations, and peripherals.
  • Manage user incidents and service requests through ServiceNow, including logging, prioritization, escalation, resolution, and SLA tracking.
  • Use Tanium for endpoint management, real-time endpoint queries, compliance monitoring, and software deployment.
  • Administer Active Directory, including domain services, Group Policy, user account provisioning, and access management.
  • Support Microsoft Intune and Autopilot for zero-touch device deployment, configuration, and compliance policies.
  • Maintain accurate hardware and software inventory throughout the complete asset lifecycle.
  • Support employee onboarding, offboarding, device replacements, repairs, and equipment disposal.
  • Diagnose and resolve technical issues while minimizing user downtime.
  • Document troubleshooting steps, resolutions, configurations, and asset information.
  • Provide clear and professional technical assistance to non-technical users.
  • Collaborate with IT teams to escalate complex issues and improve endpoint support processes.

Required Qualifications
  • 2-4 years of experience in desktop support, technical support, endpoint support, or desktop engineering in a corporate environment.
  • Strong hands-on knowledge of Windows 10/11 and macOS.
  • Strong experience supporting Dell commercial laptops and enterprise peripherals.
  • Hands-on experience with Active Directory, including Group Policy and account provisioning.
  • Hands-on experience with Microsoft Intune and Windows Autopilot.
  • Experience with Tanium for endpoint management and software deployment.
  • Experience with ServiceNow for ITSM incident and request management.
  • Experience with Jamf for macOS device management is preferred.
  • Strong troubleshooting skills across hardware, software, operating system, VPN, Wi-Fi, and basic network issues.
  • Excellent communication and customer-service skills.
  • Ability to explain technical concepts clearly to non-technical users.
  • Strong teamwork, organization, and problem-solving abilities.

Preferred Skills
  • Microsoft Entra ID / Identity Management
  • Windows 11
  • OpenLDAP
  • ServiceNow
  • Microsoft Intune
  • Windows Autopilot
  • Tanium
  • Jamf
  • Active Directory / Group Policy
  • Dell commercial hardware
  • macOS
  • VPN / Wi-Fi troubleshooting

Candidates must be available to work onsite in Chicago from the first day of the engagement.
About PROLIM Corporation
PROLIM is a leading provider of end-to-end IT, PLM and Engineering Services and Solutions for Global 1000 companies. They understand business as much as technology, and help their customers improve their profitability and efficiency by providing high value technology consulting, staffing, and project management outsourcing services.
Their IT and PLM consulting offerings include; Advisory, PLM Software/Services, Program Management, Solution Architecture Training/Staffing, Cloud Solutions, Servers/Networking, Infrastructure, ERP Practices and QA Services. Engineering services include Data Translation, CAD/CAM/CAE, Process & Product Engineering, Prototyping, and Testing/Validation within a wide range of markets and industries.

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