ZipRecruiter

Log In

1

Desktop Service Engineer Jobs in Texas (NOW HIRING)

previous pagenext page

Showing results 21-40

All JobsDesktop Service Engineer JobsDesktop Service Engineer Jobs in Texas

Desktop Service Engineer information

What cities in Texas are hiring for Desktop Service Engineer jobs?

Cities in Texas with the most Desktop Service Engineer job openings:

Desktop Service Engineer jobs near you

Customer Service Engineer

Houston, TX • On-site

Worldwide TechServices
IT Services • 1 - 5K employees
Learn more about Worldwide TechServicesexternal

Full-time

Re-posted 5 days ago

Worldwide TechServices rating

4.9

Company rating: 4.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.


Responsibilities
• Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.
• Provide support to client identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs
Education and Experience:
• Typically requires technical school certification or equivalent of 2-4 years of relevant experience
Certifications and/or Qualifications:
• Maintain all required OEM Certifications as directed by Management
• Knowledge of relevant software and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired
• May require additional customer-specific certifications or training as required


Skills:
• Excellence in communication and customer-facing skills
• Strong oral, written and interpersonal skills
• Ability to follow instructions and processes with minimal instruction
• Ability to lift and or move various computer equipment up to 50 lbs.
• Must own a basic repair kit
Additional requirements may exist if offer of employment is extended

What Worldwide TechServices employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply