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Desktop Operations Manager Jobs in Worcester, MA

Stefanini

Deskside Technician II

Waltham, MA · On-site

$21.75 - $27.75/hr

Maintain the Configuration Management Data Base (CMDB) within the Onsite Desktop Support system ensuring accurate IT inventory documentation.Performs activities related to the operations and ...

LAM RESEARCH Corporation

DevOps Engineer 3

Waltham, MA · On-site

$57 - $78/hr

Support internal and external desktop and Cloud product releases * Work with our central IT ... Proficient with source code managers, such as Bitbucket or Azure Repos Preferred qualifications

Lam Research

DevOps Engineer 3

Waltham, MA · Hybrid

$57 - $78/hr

... external desktop and Cloud product releases Work with our central IT organization and local ... managers, such as Artifactory Understanding of IT and InfoSec requirements for DevOps systems ...

Lam Research Corporation

DevOps Engineer 3

Waltham, MA · On-site

$57 - $78/hr

Support internal and external desktop and Cloud product releases * Work with our central IT ... Proficient with source code managers, such as Bitbucket or Azure Repos Preferred qualifications

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Desktop Operations Manager information

See Worcester, MA salary details

$21K

$83.4K

$125.7K

How much do desktop operations manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for desktop operations manager in Worcester, MA is $83,424.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,300.00 and $95,300.00 per year, depending on experience, location, and employer.
Infographic showing various Desktop Operations Manager job openings in Worcester, MA as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $83,424 per year, or $40.1 per hour.

Senior Desktop Technician - Executive Support

Worcester, MA • On-site

University of Massachusetts Medical School
Education • 10K+ employees
Learn more about University of Massachusetts Medical Schoolexternal

$70K - $85K/yr

Full-time

Re-posted 18 days ago

Job description

Overview
General Summary
The Senior Desktop Technician - Executive Support is responsible for delivering white-glove IT services to the Chancellor, senior leadership, and their administrative teams within a fast-paced academic medical environment. This role requires a highly skilled, customer-focused technician with deep experience supporting macOS (primary) and Windows platforms, coupled with exceptional communication and relationship management skills.
The position serves as a single point of accountability for executive IT issues, driving rapid triage, coordination, and resolution across infrastructure, applications, security, and other IT service teams. The ideal candidate demonstrates discretion, professionalism, and the ability to operate seamlessly in high-visibility, high-impact situations.
A strong understanding of the academic and research environment is essential, including sensitivity to faculty workflows, administrative operations, and institutional priorities.
Responsibilities
Responsibilities
  • Provide dedicated, high-touch IT support to the Chancellor, direct reports, and executive administrative staff.
  • Deliver proactive and reactive support with an emphasis on minimal disruption and rapid resolution.
  • Support primarily macOS-based environments, with additional support for Windows devices and enterprise applications
  • Ensure a consistent "white-glove" experience, including on-site, remote, and event-based support.
  • Serve as the primary owner for executive IT issues from intake through full resolution.
  • Drive end-to-end resolution by coordinating across IT teams (network, systems, security, AV, applications, etc.).
  • Escalate appropriately and follow through with urgency, ensuring timely updates and closure.
  • Operate with a "seconds to triage, minutes to action" mindset aligned with executive service expectations.
  • Partner closely with internal IT teams and external vendors to resolve complex technical issues.
  • Translate technical issues into clear, concise updates for executive stakeholders.
  • Advocate for executive needs within IT to ensure prioritization and accountability.
  • Manage and support macOS systems (primary), including device configuration, troubleshooting, and performance optimization.
  • Support Windows systems and standard enterprise applications (Microsoft 365, collaboration tools, etc.).
  • Assist with mobile devices, conferencing solutions, and executive office technology setups.
  • Support conference rooms, executive briefings, and high-profile meetings/events as needed.
  • Deliver impeccable customer service through clear, professional, and proactive communication.
  • Build trusted relationships with executive stakeholders and their support staff.
  • Maintain discretion and confidentiality in all interactions involving sensitive information.
  • Demonstrate understanding of the academic medical environment, including faculty, research, and administrative workflows.
  • Support unique use cases tied to academic leadership, governance, and institutional operations.
  • Adapt support approaches to align with academic calendars, events, and priorities.
  • Identify recurring issues and partner with IT teams to implement sustainable solutions.
  • Contribute to knowledge base documentation and process improvements.
  • Recommend enhancements to executive support models, tools, and service delivery.

Qualifications
Qualifications
  • 5+ years of desktop support experience, including significant VIP/executive support.
  • Strong expertise in macOS support (Jamf or similar tools preferred).
  • Experience supporting both Mac and Windows enterprise environments.
  • Proven ability to manage high-pressure situations with professionalism and urgency.
  • Experience working in higher education or academic medical/research environments.

Additional Information
Preferred Qualifications
• Exceptional customer service and interpersonal skills
• Strong ownership mentality and accountability
• Excellent verbal and written communication
• High level of discretion and professionalism
• Ability to navigate complex organizations and influence outcome

Apply