Desktop Operations Manager Jobs in Gurnee, IL (NOW HIRING)

Why Choose Us?

Novolex is a leading manufacturer of food, beverage, and specialty packaging that supports multiple industries including foodservice, restaurant delivery and carryout, food processing, grocery and retail, and industrial sectors. Novolex manufacturing and sourcing expertise spans a diverse range of substrates including resin, paper, molded fiber, aluminum and more. We provide customers a broad array of stock and customized solutions with 120 product categories, 250 brands and over 39,000 SKUs.

Our Sustainability Commitment

The Novolex sustainability vision is built upon three pillars: our products, our operations and our people. Each is critically important to our growth and future as a business. These pillars form the foundation of our company-wide commitment to sustainability, helping us achieve our ambitious goals through our wide-ranging initiatives.

Position Overview

The Endpoint Technologies Architect is responsible for designing, implementing, and governing enterprise-scale end-user computing (EUC) environments across physical and virtual endpoints. Primary focus areas include Microsoft Azure Virtual Desktop (AVD) and Windows 365 (W365), with ownership of the full lifecycle for endpoint technologies, ensuring secure, compliant, and consistent user experiences. This role partners closely with security, identity, networking, application, and infrastructure teams and serves as the highest technical escalation for endpoint platforms and Windows 10/11.

Essential Duties and Responsibilities

• Key Responsibilities
• Architect, design, and optimize Azure AVD and Windows 365 environments for scalability, performance, resilience, and cost-efficiency.
• Define and maintain architecture standards and best practices for VDI deployment, configuration, security hardening, and lifecycle management.
• Design and provision virtual machines (images, specs, profiles), configure networking/storage/backup, and implement user profiles and access controls.
• Develop and maintain standardized Windows images and configurations for laptops/desktops/tablets; ensure consistency across managed devices.
• Ensure adherence to organizational security standards and regulatory requirements (e.g., encryption, identity, data protection).
• Act as the top-tier escalation for complex endpoint incidents across physical and virtual devices; perform root-cause analysis and drive durable fixes.
• Monitor health and performance of EUC/VDI platforms; execute maintenance, updates, and patching to sustain reliability and security.
• Create and maintain comprehensive technical documentation, SOPs, and troubleshooting guides; enable knowledge transfer to support teams.

Endpoint Management Responsibilities (SCCM/Intune/Group Policy)

• Own Microsoft Configuration Manager (SCCM/MECM) platform health and governance: hierarchy design, CMG usage, distribution point strategy, boundary groups, collections, RBAC, and custom reporting.
• Engineer application packaging and deployment, software update management (ADRs), task sequencing/OSD, compliance baselines, and inventory/compliance reporting.
• Lead Modern Management with Microsoft Intune: device enrollment, configuration profiles, compliance policies, update rings/feature flighting, application lifecycle (Win32/MSIX), Autopilot, and co-management scenarios.
• Design a scalable Group Policy framework: authoring, targeting, troubleshooting, change control, and rationalization/migration of legacy GPOs to MDM policies where appropriate.
• Integrate endpoint compliance, patching posture, and security operations across physical devices and AVD/W365 virtual desktops.

Skills and Competencies

• Expert troubleshooting of Windows client OS (Windows 10/11), registry, policy processing, user profiles, and application compatibility.
• PowerShell-first mindset for automation (image/config automation at scale, compliance remediation, reporting, and API integration).
• Strong communication and documentation skills; ability to influence and collaborate across cross-functional teams.
• Project and time management in fast-paced operational environments.

Education and Experience (Qualifications)

• Bachelor’s degree in Computer Science or equivalent experience.
• 10+ years supporting Windows client operating systems in enterprise environments.
• 5+ years hands-on experience with virtual desktop platforms.
• Demonstrated experience architecting and operating SCCM/MECM and Microsoft Intune at enterprise scale.
• Proven experience with Group Policy design, governance, troubleshooting, and MDM migration strategies.

Physical Requirements and Work Environment

• Ability to travel, as needed.
• Ability to safely and successfully perform essential job functions consistent with ADA, FMLA, and other applicable standards.
• Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other applicable standards.
• Must be able to lift and carry up to 50 lbs.

Compensation:

A reasonable estimate of the current range is $130,000 - 150,000 + bonus + benefits. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by job-related skills, experience, and relevant education or training. At Novolex, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

 

The benefits for this role include 401(k) plan with company match, comprehensive medical, dental, and vision insurance, flexible spending and health savings accounts, paid vacation, and sick days, paid parental leave, paid holidays and wellness program.

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What You'll Get From UsBenefits

With safety as our top priority and a commitment to employee well-being an important focus, we offer comprehensive and competitive benefits that include medical, dental and vision insurance as well as a variety of other well-being resources focused on mental, physical and financial health. Specific benefits and well-being programs may vary depending on where you work.

Community Engagement

At Novolex, giving back to the local communities that support us is important. Our Focused Giving Program prioritizes support for organizations whose missions promote sustainability initiatives or address food and hunger needs. We also encourage facility level support of activities in the communities where our employees live and work.

Training and Development

We offer constant opportunities for advancement. From skills development to advanced education programs, training and development programs and courses are available through MyLearning. Programs include company and industry training curricula, support for formal education through the Tuition Reimbursement Program (Non-Union), and a Learning Management System that supports and enhances employee skills at all levels of the organization.

Novolex is committed to providing equal employment opportunity in all employment practices, including but not limited to selection, hiring, promotion, transfer, and compensation to all qualified applicants and employees without regard to age, race, color, national origin, sex, pregnancy, sexual orientation, gender identity, religion, handicap or disability, genetics, citizenship status, service member or veteran status, or any other category protected by federal, state, or local law. Any individual who, because of his or her disability, needs an accommodation in connection with an aspect of the Company's application process should contact myHRservices@novolex.com.

Formerly Pactiv Evergreen