Austin, TX · On-site
$70K - $75K/yr
... to Operations. This individual acts as an escalation point for complex issues, leads onsite and ... Manage hardware inventory, imaging, deployment, and lifecycle replacement · Maintain accurate ...
Austin, TX · On-site
$70K - $75K/yr
... to Operations. This individual acts as an escalation point for complex issues, leads onsite and ... Manage hardware inventory, imaging, deployment, and lifecycle replacement · Maintain accurate ...
Austin, TX · On-site
$20 - $25.50/hr
... to Operations. This individual acts as an escalation point for complex issues, leads onsite and ... Manage hardware inventory, imaging, deployment, and lifecycle replacement · Maintain accurate ...
Austin, TX · On-site
$20 - $25.50/hr
... to Operations. This individual acts as an escalation point for complex issues, leads onsite and ... Manage hardware inventory, imaging, deployment, and lifecycle replacement · Maintain accurate ...
Austin, TX · On-site
$70K - $75K/yr
... Management, Austin, TX, US 7 days ago Requisition ID: 1382 Salary Range: $70,000.00 To $75,000.00 ... Partner with Operations to minimize downtime and maintain peak performance during service hours
Austin, TX · On-site
$70K - $75K/yr
... Management, Austin, TX, US 7 days ago Requisition ID: 1382 Salary Range: $70,000.00 To $75,000.00 ... Partner with Operations to minimize downtime and maintain peak performance during service hours
Austin, TX · On-site
$23 - $31/hr
Identify and recommend to management proactive system and application enhancements for business ... Troubleshoot computers and applications to identify and correct malfunctions and other operational ...
Austin, TX · On-site
$23 - $31/hr
Identify and recommend to management proactive system and application enhancements for business ... Troubleshoot computers and applications to identify and correct malfunctions and other operational ...
Manage Hyper-V deployments on top of a failover cluster. System Infrastructure Planning: * Plan ... operations across all IT systems. * Hold and facilitate meetings with internal and client teams to ...
Manage Hyper-V deployments on top of a failover cluster. System Infrastructure Planning: * Plan ... operations across all IT systems. * Hold and facilitate meetings with internal and client teams to ...
Manage Hyper-V deployments on top of a failover cluster. System Infrastructure Planning: * Plan ... operations across all IT systems. * Hold and facilitate meetings with internal and client teams to ...
Manage Hyper-V deployments on top of a failover cluster. System Infrastructure Planning: * Plan ... operations across all IT systems. * Hold and facilitate meetings with internal and client teams to ...
Austin, TX · On-site
... operations, and deliver solutions that align with the Bank's business objectives and technology ... Administer and support desktop operating systems, endpoint management platforms, mobile devices ...
Quick apply
Austin, TX · On-site
... operations, and deliver solutions that align with the Bank's business objectives and technology ... Administer and support desktop operating systems, endpoint management platforms, mobile devices ...
... Operations Manager (SCOM) and SCOM tools to troubleshoot performance issues and deploy software ... imaging, desktop support, adds/moves and changes. • Installing OS Patch installation/patch ...
... Operations Manager (SCOM) and SCOM tools to troubleshoot performance issues and deploy software ... imaging, desktop support, adds/moves and changes. • Installing OS Patch installation/patch ...
Austin, TX · On-site
$20 - $25.50/hr
... operations across the site. Responsibilities : • Perform desktop and notebook troubleshooting, including warranty repair coordination and break-fix activities. • Manage and track loaner/spare ...
Austin, TX · On-site
$20 - $25.50/hr
... operations across the site. Responsibilities : • Perform desktop and notebook troubleshooting, including warranty repair coordination and break-fix activities. • Manage and track loaner/spare ...
Austin, TX · On-site
$100K - $130K/yr
Manages Operations team staff, including day-to-day supervision and performance oversight of the six Desktop Support Technicians. * Participates in SSCS leadership activities, including strategic ...
Austin, TX · On-site
$100K - $130K/yr
Manages Operations team staff, including day-to-day supervision and performance oversight of the six Desktop Support Technicians. * Participates in SSCS leadership activities, including strategic ...
Perform imaging, desktop support, adds/moves and changes. Installing OS patch installation/patch ... Utilizing Microsoft System Center Operations Manager (SCOM) and SCOM tools to troubleshoot ...
Perform imaging, desktop support, adds/moves and changes. Installing OS patch installation/patch ... Utilizing Microsoft System Center Operations Manager (SCOM) and SCOM tools to troubleshoot ...
Perform imaging, desktop support, adds/moves and changes. Installing OS Patch installation/patch ... Utilizing Microsoft System Center Operations Manager (SCOM) and SCOM tools to troubleshoot ...
Perform imaging, desktop support, adds/moves and changes. Installing OS Patch installation/patch ... Utilizing Microsoft System Center Operations Manager (SCOM) and SCOM tools to troubleshoot ...
Austin, TX · On-site
$525/wk
In-depth classes include: - IT Support - Application Development - Project Management - Business Operations - Data Analysis Get the skills and opportunity you need to launch your professional career ...
Austin, TX · On-site
$525/wk
In-depth classes include: - IT Support - Application Development - Project Management - Business Operations - Data Analysis Get the skills and opportunity you need to launch your professional career ...
In-depth classes include: - IT Support - Application Development - Project Management - Business Operations - Data Analysis Get the skills and opportunity you need to launch your professional career ...
In-depth classes include: - IT Support - Application Development - Project Management - Business Operations - Data Analysis Get the skills and opportunity you need to launch your professional career ...
In-depth classes include: - IT Support - Application Development - Project Management - Business Operations - Data Analysis Get the skills and opportunity you need to launch your professional career ...
In-depth classes include: - IT Support - Application Development - Project Management - Business Operations - Data Analysis Get the skills and opportunity you need to launch your professional career ...
In-depth classes include: - IT Support - Application Development - Project Management - Business Operations - Data Analysis Get the skills and opportunity you need to launch your professional career ...
In-depth classes include: - IT Support - Application Development - Project Management - Business Operations - Data Analysis Get the skills and opportunity you need to launch your professional career ...
In-depth classes include: - IT Support - Application Development - Project Management - Business Operations - Data Analysis Get the skills and opportunity you need to launch your professional career ...
In-depth classes include: - IT Support - Application Development - Project Management - Business Operations - Data Analysis Get the skills and opportunity you need to launch your professional career ...
Austin, TX · On-site
$525/wk
In-depth classes include: - IT Support - Application Development - Project Management - Business Operations - Data Analysis Get the skills and opportunity you need to launch your professional career ...
Austin, TX · On-site
$525/wk
In-depth classes include: - IT Support - Application Development - Project Management - Business Operations - Data Analysis Get the skills and opportunity you need to launch your professional career ...
Austin, TX · On-site
$525/wk
Project Management * Business Operations * Data Analysis Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in ...
Austin, TX · On-site
$525/wk
Project Management * Business Operations * Data Analysis Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in ...
Austin, TX · On-site
$100/hr
Expert-level knowledge of Citrix technologies, including Virtual Apps and Desktops, NetScaler ADC ... Utilize automation and scripting (PowerShell) to streamline operations and routine tasks. Maintain ...
Austin, TX · On-site
$100/hr
Expert-level knowledge of Citrix technologies, including Virtual Apps and Desktops, NetScaler ADC ... Utilize automation and scripting (PowerShell) to streamline operations and routine tasks. Maintain ...
$20.8K - $30.3K
5% of jobs
$30.3K - $39.7K
0% of jobs
$39.7K - $49.2K
0% of jobs
$49.2K - $58.7K
1% of jobs
$58.7K - $68.1K
9% of jobs
$71.1K is the 25th percentile. Wages below this are outliers.
$68.1K - $77.6K
29% of jobs
The median wage is $79.8K / yr.
$77.6K - $87K
20% of jobs
$92.5K is the 75th percentile. Wages above this are outliers.
$87K - $96.5K
17% of jobs
$96.5K - $106K
5% of jobs
$106K - $115.4K
4% of jobs
$115.4K - $124.9K
8% of jobs
$20.8K
$82.9K
$124.9K
Austin, TX • On-site
$70K - $75K/yr
Full-time
Re-posted 12 days ago
Position Summary
The Senior Desktop Support Technician is responsible for providing advanced technical support across all Black Family Hospitality (BFH) concepts, with a strong emphasis on hospitality systems and Toast POS environments. This role ensures the stability, performance, and security of end-user devices, POS systems, and supporting infrastructure while delivering a high level of service to Operations.
This individual acts as an escalation point for complex issues, leads onsite and remote troubleshooting efforts, and proactively identifies opportunities to improve system performance and user experience.
Key Responsibilities
Technical Support & Troubleshooting
· Provide Tier 2/3 support for desktops, laptops, mobile devices, and peripherals across all locations
· Troubleshoot and resolve issues related to Toast POS, including terminals, handheld devices, printers, and payment integrations
· Support back-of-house and front-of-house technology, including kitchen display systems (KDS) and networking hardware
· Diagnose hardware, software, and connectivity issues in high-volume restaurant environments
Hospitality Systems Support
· Act as the subject matter expert for Toast POS configuration, deployment, and maintenance
· Assist with menu updates, device provisioning, and system optimization
· Partner with Operations to minimize downtime and maintain peak performance during service hours
· Support new store openings (NSOs), relocations, and remodels
Onsite & Remote Support
· Conduct regular onsite visits to restaurant locations to proactively identify and resolve issues
· Provide remote support when available
Infrastructure & Networking
· Troubleshoot basic to intermediate network issues (LAN/WAN, Wi-Fi, VLANs, DHCP, DNS)
· Assist Information Systems Team with ISP troubleshooting and vendor coordination
· Assist with maintaining secure and reliable connectivity for POS and business systems
Asset & Lifecycle Management
· Manage hardware inventory, imaging, deployment, and lifecycle replacement
· Maintain accurate documentation of systems, configurations, and processes
· Ensure standardization across all locations
Vendor & Stakeholder Collaboration
· Work with third-party vendors, including POS providers, ISPs, and hardware manufacturers
· Communicate effectively with all BFH concepts, GMs, and corporate teams
· Translate technical issues into clear, actionable updates for non-technical stakeholders
· Develop and update SOP (Standard Operating Procedures) for Information Systems internal use and for all BFH concepts
Required Qualifications
· 4+ years of desktop support experience, preferably in a multi-site environment
· 2+ years supporting hospitality or restaurant technology environments (Not required, but preferred)
· Hands-on experience with Toast POS or similar POS platforms
· Strong knowledge of Windows OS, mobile device support (iOS/Android), and peripheral hardware
· Solid understanding of networking fundamentals (TCP/IP, Wi-Fi, firewalls)
· Experience supporting printers (thermal, label, kitchen printers) and payment devices
· Ability to work flexible hours, including nights and weekends as needed
Preferred Qualifications
· Experience with new store openings (NSOs) in the hospitality industry
· Familiarity with ITSM tools (ServiceNow, Zendesk, etc.)
· Experience with VoIP systems and structured cabling
