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Desktop Operations Manager Jobs in California (NOW HIRING)

BMD

Desktop Support Technician

Galt, CA · On-site

$31/hr

... phone, email, and incident management channels. * Troubleshoot desktop, notebook, software ... Support the IT team with additional technical tasks, projects, and operational needs. What We're ...

Perfict

Desktop Support Analyst III

San Diego, CA · On-site

$24.75 - $33.25/hr

... operation of computer systems. Responsibilities : • Troubleshoot and resolve hardware and ... systems, manage backups, and assist with upgrades. • Document and track support requests ...

iT1

Desktop Support Technician II

San Diego, CA · On-site

$21.50 - $27.25/hr

This position goes beyond traditional desktop support. You'll provide hands-on and remote technical ... Operational Support & Documentation * Utilize ITSM tools (e.g., ServiceNow) to manage incidents ...

It1 Source LLC

Desktop Support Technician II

San Diego, CA · On-site

$21.50 - $27.25/hr

The Desktop Support Technician is responsible for delivering high-quality, end-user support across ... Operational Support & Documentation * Utilize ITSM tools (e.g., ServiceNow) to manage incidents ...

iT1

Desktop Support Technician II

San Diego, CA · On-site

$21.50 - $27.25/hr

The Desktop Support Technician is responsible for delivering high-quality, end-user support across ... Operational Support & Documentation * Utilize ITSM tools (e.g., ServiceNow) to manage incidents ...

TEKsystems

Desktop Engineer

Tracy, CA · On-site

$22 - $25/hr

This candidate will be working alongside the a team of two technicians and the site manager. The ... Our expertise in strategy, design, execution and operations unlocks business value through a range ...

IT1

Desktop Support Technician II

San Diego, CA · On-site

$21.50 - $27.25/hr

This position goes beyond traditional desktop support. You'll provide hands-on and remote technical ... Operational Support & Documentation * Utilize ITSM tools (e.g., ServiceNow) to manage incidents ...

iT1

Desktop Support Technician II

San Diego, CA · On-site

$21.50 - $27.25/hr

This position goes beyond traditional desktop support. You'll provide hands-on and remote technical ... Operational Support & Documentation * Utilize ITSM tools (e.g., ServiceNow) to manage incidents ...

TEKsystems

Desktop Engineer

Tracy, CA · On-site

$22 - $25/hr

This candidate will be working alongside the a team of two technicians and the site manager. The ... Our expertise in strategy, design, execution and operations unlocks business value through a range ...

krg technology inc

Executive Desktop

Torrance, CA · On-site

$21.25 - $27/hr

Executive Desktop Location: Torrance, CA Duration: Contract Highly Knowledgeable 8-10 years ... provide operational reports Managing the incident/problem ticket & service request queues ...

Ovation Workplace Services Inc.

Be Seen First

Desktop Support Technician - Onsite

Santa Fe Springs, CA · On-site

$20 - $24/hr

... maintain SLAs and operational consistency across all shifts. ESSENTIAL FUNCTIONS AND ... Support mobile device management (MDM) for iOS and Android devices within the enterprise ...

Gr8ttek, LLC

L2 Desktop Support Technician

Ontario, CA · On-site

$20.50 - $26.25/hr

What You'll Do * Troubleshoot desktops, laptops, mobile devices, printers, and peripherals ... Familiarity with backup operations and tape management Interpersonal Skills * Excellent customer ...

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Desktop Operations Manager information

Infographic showing various Desktop Operations Manager job openings in California as of August 2026, with employment types broken down into 82% Full Time, 15% Part Time, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

EUC Desktop Lead in Carlsbad, CA (Fulltime, Onsite)

Carlsbad, CA • On-site

Northern Base
See more jobs at Northern Baseexternal

Full-time

Re-posted 6 days ago

Job description

EUC Desktop Lead
Carlsbad, CA
Fulltime, Onsite
 
Must Have Technical/Functional Skills
 Team leadership experience, handling L1/L2 desktop support engineers. 
 Ability to prioritize & manage EUC operations across multiple locations/users. 
 Stakeholder management with business, IT leadership, vendors, and OEM partners. 
 Process ownership for incident, request, and problem management within EUC. 
 Experience driving service improvements, automation initiatives, and RCA preparation. 
 Ability to handle escalations, perform SLA management, and drive customer satisfaction. 
 Documentation & reporting skills: SOPs, dashboards, weekly/monthly performance reports.
 Strong expertise in End User Computing (EUC) technologies including Windows 10/11, MacOS, and standard desktop/laptop hardware. 
 MacBook support for VIPs and non-VIP users
 Advanced troubleshooting skills across desktop, laptop, thin clients, VDI, mobility devices, and peripheral equipment. 
 Hands on experience with ITSM tools (ServiceNow, Remedy, or similar) for incident, service request, CMDB
 Proficiency in Active Directory (AD): User administration 
 Experience with O365/M365 suite, including Outlook, Teams, OneDrive, SharePoint support. 
 Strong knowledge of SCCM/Intune (Microsoft Endpoint Configuration Manager): 
 Image deployment
 Patch management
 Network basics: TCP/IP, DNS, DHCP, VPN troubleshooting. 
 Security & Compliance understanding: endpoint security, DLP, encryption tools, antivirus management. 
 Knowledge of IT hardware lifecycle management: asset tracking, refresh planning.
 
Roles & Responsibilities
 Lead and manage daily EUC/Desktop support operations across all user locations. 
 Ensure timely resolution of incidents, service requests, and escalations within defined SLAs. 
 Oversee L1/L2 teams in providing remote and onsite technical support. 
 Conduct root cause analysis (RCA) for repeated issues and ensure permanent fixes.
 Supervise and mentor desktop support engineers, providing guidance and technical direction. 
 Allocate workload, manage shift schedules, and ensure adequate coverage during business hours. 
 VIP users support
 Drive team performance through KPIs, SLAs, and quality checks. 
 Conduct periodic training to kee p the team updated on new tools and technologies.
 Manage and optimize the deployment, patching, and compliance of endpoints via SCCM/Intune. 
 Ensure smooth operation of desktop hardware, printers, scanners, mobility devices, and peripherals. 
 Oversee antivirus, encryption, and endpoint security tools to maintain compliance. 
 Ensure desktop OS images, application packages, and updates are maintained and deployed effectively.
 Work closely with IT leadership, business users, and functional stakeholders to understand requirements. 
 Coordinate with OEMs/vendors for hardware procurement, AMC, warranty claims, repairs, and escalations. 
 Participate in customer review meetings and provide insights on service performance. 
 Provide weekly/monthly reports, dashboards, and service improvement suggestions.
 Ensure strict adherence to incident, problem, change, and asset management processes. 
 Prepare and maintain SOPs, knowledge base articles, and process documentation. 
 Participate in CAB meetings when EUC-related changes are proposed.
 Ensure all endpoints comply with security policies, patching standards, and audit requirements. 
 Coordinate with Security, Network, and Cloud teams for cross functional improvements. 
 Address vulnerabilities highlighted by security tools and ensure timely remediation.