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Desktop Imaging Engineer Jobs in Reston, VA (NOW HIRING)

LCG Inc

Desktop Support Technician, Junior

Bethesda, MD · On-site

$21.75 - $27.50/hr

Support imaging services for Windows and macOS endpoints using Microsoft MECM and Jamf Pro ... Engineering, Business Administration, or Project Management). Required (Junior Role Alignment ...

LCG, Inc.

Desktop Support Technician, Junior

Bethesda, MD · On-site

$21.50 - $27.50/hr

Support imaging services for Windows and macOS endpoints using Microsoft MECM and Jamf Pro ... Engineering, Business Administration, or Project Management). Required (Junior Role Alignment ...

LCG, Inc.

Desktop Support Technician, Junior

Bethesda, MD · On-site

$21.50 - $27.50/hr

Support imaging services for Windows and macOS endpoints using Microsoft MECM and Jamf Pro ... Engineering, Business Administration, or Project Management). Required (Junior Role Alignment ...

LCG, Inc.

Desktop Support Technician, Junior

Bethesda, MD

$21.50 - $27.50/hr

Support imaging services for Windows and macOS endpoints using Microsoft MECM and Jamf Pro ... Engineering, Business Administration, or Project Management). Required (Junior Role Alignment ...

LCG Inc

Desktop Support Technician, Junior

Bethesda, MD · On-site

$21.75 - $27.50/hr

Support imaging services for Windows and macOS endpoints using Microsoft MECM and Jamf Pro ... Engineering, Business Administration, or Project Management). Required (Junior Role Alignment ...

LCG, Inc.

Desktop Support Technician, Junior

Bethesda, MD

$21.50 - $27.50/hr

Support imaging services for Windows and macOS endpoints using Microsoft MECM and Jamf Pro ... Engineering, Business Administration, or Project Management). Required (Junior Role Alignment ...

AAC

Desktop Tier 2 Technician

Rockville, MD · On-site

$60K/yr

Must have experience imaging new systems, system deployment and refresh, and Tier 2 support of ... IT, Systems Engineering and United Communication Services. Our mission remains to provide ...

LCG Inc

Desktop Support Technician, Senior

Bethesda, MD · On-site

$21.75 - $27.50/hr

... Engineering, Business Administration, or Project Management). Experience * Minimum of five (5) ... Imaging and configuration management * Network connectivity and VPN * Software applications and ...

ManTech

Imaging Technician

Chantilly, VA

... prepare engineering plans and site installation Technical Design Packages; develop hardware ... Must be able to effectively use IT peripherals such as laptop, desktop, printer, fax machine, etc.

Mindlance

Desktop Support

Washington, DC

... issues such as imaging computers; fixing logon and connectivity issues; patching security ... Bachelor''s degree in Computer Sciences, Electronics & Communication Engineering, Information ...

Mindlance

Desktop Support

Washington, DC

... issues such as imaging computers; fixing logon and connectivity issues; patching security ... Bachelor's degree in Computer Sciences, Electronics & Communication Engineering, Information ...

ManTech

Imaging Technician

Chantilly, VA · On-site

... prepare engineering plans and site installation Technical Design Packages; develop hardware ... Must be able to effectively use IT peripherals such as laptop, desktop, printer, fax machine, etc.

ManTech International

Imaging Technician

Chantilly, VA · On-site

... prepare engineering plans and site installation Technical Design Packages; develop hardware ... Must be able to effectively use IT peripherals such as laptop, desktop, printer, fax machine, etc.

Indigo IT LLC

Mac Support Engineer

Ashburn, VA · On-site

$75K - $85K/yr

... of macOS Imaging, Patching, System Certificates, PIV (Smart Card) and Active Directory ... Experience in macOS desktop and server support skills * Experience supporting macOS across a range ...

Indigo IT

Mac Support Engineer

Ashburn, VA · Hybrid

$75K - $85K/yr

... of macOS Imaging, Patching, System Certificates, PIV (Smart Card) and Active Directory ... Experience in macOS desktop and server support skills * Experience supporting macOS across a range ...

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All JobsDesktop Imaging Engineer JobsDesktop Imaging Engineer Jobs in Reston, VA

Desktop Imaging Engineer information

See Reston, VA salary details

$10

$47

$85

How much do desktop imaging engineer jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for desktop imaging engineer in Reston, VA is $47.03, according to ZipRecruiter salary data. Most workers in this role earn between $28.99 and $60.29 per hour, depending on experience, location, and employer.

What are some common challenges faced by Desktop Imaging Engineers during large-scale deployments?

Desktop Imaging Engineers often encounter challenges such as hardware compatibility issues, network bandwidth limitations during mass image deployments, and ensuring uniformity across diverse device models. Troubleshooting driver conflicts and managing last-minute updates or software patches can also impact timelines. Collaboration with IT support, network teams, and end users is essential to promptly resolve issues and maintain a smooth deployment process.

What does a Desktop Imaging Engineer do?

A Desktop Imaging Engineer is responsible for creating, maintaining, and deploying standardized operating system images across an organization’s computers. Their work ensures that all company devices have the necessary software, security updates, and configurations for efficient and secure operation. They often use tools like Microsoft SCCM, MDT, or similar platforms to automate image deployment, troubleshoot issues, and support large-scale rollouts. This role is crucial for IT departments to manage endpoints effectively, reduce setup time, and maintain compliance with organizational standards.

What are the key skills and qualifications needed to thrive as a Desktop Imaging Engineer, and why are they important?

A Desktop Imaging Engineer should have expertise in operating system deployment, scripting (such as PowerShell), and experience with imaging tools like Microsoft MDT or SCCM, often supported by a degree in IT or related certifications. Familiarity with endpoint management platforms, automation tools, and troubleshooting hardware and software issues is typically required. Strong problem-solving skills, attention to detail, and effective communication are valuable soft skills in this role. These abilities ensure efficient and consistent workstation deployments, supporting organizational productivity and minimizing technical downtime.

What is the difference between Desktop Imaging Engineer vs Desktop Support Technician?

AspectDesktop Imaging EngineerDesktop Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentImaging labs, deployment sites, IT departmentsHelp desks, user offices, on-site support
Primary ResponsibilitiesCreating and deploying system images, OS installationsTroubleshooting hardware/software issues, user support
Industry UsageIT departments in corporate, government, educationIT support teams across various industries

The Desktop Imaging Engineer focuses on creating and deploying system images and operating system setups, while the Desktop Support Technician provides direct user support and troubleshooting. Both roles require similar certifications but differ mainly in scope and daily tasks.

What are popular job titles related to Desktop Imaging Engineer jobs in Reston, VA? For Desktop Imaging Engineer jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Desktop Imaging Engineer jobs in Reston, VA look for? The top searched job categories for Desktop Imaging Engineer jobs in Reston, VA are:
What cities near Reston, VA are hiring for Desktop Imaging Engineer jobs? Cities near Reston, VA with the most Desktop Imaging Engineer job openings:
Desktop Imaging Engineer jobs near you
Desktop Support Technician, Junior

Desktop Support Technician, Junior

LCG Inc

Bethesda, MD • On-site

$21.75 - $27.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Location: Bethesda, MD
Required Clearance: Public Trust
Onsite: Hybrid Work (Minimum 4 Day Onsite - minimum)
Job Title: Desktop Support Technician, Junior
Job Overview: We are seeking a Junior Desktop Support Technician to support our Client. The ideal candidate will provide end-user deskside and remote support for Windows, macOS, and iOS devices, assist with hardware/software troubleshooting, ticket management, endpoint management, and support NIH security compliance requirements.
This role supports a fast-paced customer environment and will work closely with federal leads and IT teams to ensure high-quality service delivery, strong documentation, and timely remediation of incidents and security vulnerabilities.
Key Responsibilities
End-User Deskside and Remote Support
  • Provide deskside and remote troubleshooting and "how-to" support for hardware, software, peripherals, printers, mobile devices, and network connectivity.
  • Support Microsoft Windows and Apple macOS environments, including configuration, break/fix, and user setup.
  • Support and troubleshoot wired, wireless, and VPN connectivity, including authentication and access issues.
  • Support local/network/label printers, copiers, scanners, and shared multi-function devices.
  • Perform user data backups, restoration, settings preservation, and system refresh activities as needed.
  • Coordinate loaner device issuance and maintain loaner readiness, tracking inventory weekly.

Service Desk & Ticket Lifecycle Ownership
  • Log, update, and resolve incidents and requests using an ITSM platform (e.g., ServiceNow preferred).
  • Maintain ownership of assigned incidents/requests through resolution, including follow-up with other support groups.
  • Meet defined AQL and SLA standards for acknowledgment, progress updates, work notes, and ticket closure documentation.
  • Participate in queue management activities, appointment coordination, and customer communications.

Endpoint Management, Imaging, and Patch Support (Exposure/Support Role)
  • Support imaging services for Windows and macOS endpoints using Microsoft MECM and Jamf Pro.
  • Assist with monthly patching and software deployments for Windows and macOS systems, including third-party applications (e.g., Chrome, Adobe, Cisco VPN, Firefox, Safari, Office 365).
  • Support CIS baseline configuration activities, including use of Jamf Pro configuration profiles and Group Policy.
  • Help ensure laptops/desktops are configured with full disk encryption and that encryption keys are stored properly in secured systems.

Security Compliance & Vulnerability Remediation
  • Identify and remediate security vulnerabilities and configuration findings for endpoints in accordance with NIH security policies.
  • Assist the Client IT Security team with incident response remediation activities and time-sensitive security requests (e.g., 0-day vulnerability response).
  • Help ensure endpoints meet compliance requirements including encryption at rest/in transit, antivirus, CDM agents, and baseline hardening.

Documentation, Training, and Continuous Improvement
  • Develop and maintain technical documentation, SOPs, checklists, diagrams, training materials, and customer communications.
  • Create or update user guides for collaboration tools, conference room technology, and common service desk requests.
  • Support basic training sessions (town halls/brown bags) on tools such as Teams, Zoom, WebEx, OneDrive, and NIH Box.
  • Contribute to service improvements through analysis of ticket trends, recurring issues, and customer satisfaction feedback.

Conference Room & Collaboration Tool Support
  • Provide basic support for conference room and meeting solutions including Teams, Zoom, WebEx, Apple TV/AirPlay, and other AV systems.
  • Assist with dry runs and live meeting/event support as needed, including for high-visibility events.

Asset & Lifecycle Support
  • Assist with tracking and maintaining accurate IT asset information in the Client Asset Management System (AMS).
  • Support hardware refresh, deployment, sanitization, surplus, and secure disposal activities.

Education & Experience
Desired: Bachelor's degree from an accredited institution (preferably in Mathematics, Information Technology, Computer Science, Engineering, Business Administration, or Project Management).
Required (Junior Role Alignment):
  • 3+ years experience (or equivalent combination of education and experience) supporting end-users with:
    • Hardware and peripherals troubleshooting
    • Windows and macOS operating systems support
    • Imaging / deployments
    • Software installation and troubleshooting
    • Network connectivity (wired/wireless/VPN)
    • Security compliance practices
    • Active Directory basics and endpoint support tools

Strongly Preferred:
  • Proficiency supporting and troubleshooting:
    • Apple macOS, Apple iOS, and Microsoft Windows
    • Microsoft Office 365 (Outlook, Word, Excel, PowerPoint, OneNote, OneDrive, Teams)
    • Zoom and other collaboration platforms
  • Experience providing remote support using tools such as Bomgar or Microsoft Remote Desktop Services
  • Working knowledge of ITSM tools (ServiceNow preferred; Remedy or Cherwell acceptable)
  • Ability to create clear technical documentation and end-user guides
  • Exposure to security hardening concepts (CIS baselines, encryption, patching, vulnerability remediation)
  • Ability to deliver basic user training and support customers with varying technical skill levels
  • Strong customer service skills and familiarity with IT Service Management concepts and SLAs

Required Certifications
  • CompTIA A+
  • Apple Certified Support Professional (ACSP)
  • ITIL 4

Desired Certifications (one or more)
  • CompTIA Security+
  • Microsoft Office Specialist (Office 2016 / Office 365 / Office 2019)
  • Apple Certified macOS Technician (ACMT)
  • Apple Certified iOS Technician (ACiT)
  • Jamf Pro Certified Tech
  • HDI Certifications (CSR, SCA, DAST, TSPS)
  • Other relevant industry-recognized certifications aligned with Client requirements.

Required Skills & Competencies
  • Strong troubleshooting methodology and ability to prioritize incidents based on impact/urgency
  • Clear communication (verbal/written), professional customer engagement, and documentation habits
  • Ability to work in a structured environment with strict security policies and deadlines
  • Ability to work independently while collaborating with federal leads and cross-functional IT teams
  • Ability to lift/transport IT equipment and perform deskside support tasks
  • Must be reliable and able to work across multiple buildings/facilities as needed

Compensation and Benefits
The projected compensation range for this position is $48,000 to $60,000 per year benchmarked in the Washington, D.C. metropolitan area. The salary range provided is a good faith estimate representative of all experience levels. Salary at LCG is determined by various factors, including but not limited to role, location, the combination of education/training, knowledge, skills, competencies, certifications, and work experience.
LCG offers a competitive, comprehensive benefits package which includes health insurance options (medical, dental, vision), life and disability insurance, retirement plan contributions, as well as paid leave, federal holidays, professional development, and lifestyle benefits.
Devoted to Fair and Inclusive Practices
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.
If you are interested in applying for employment with LCG and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department by email at .
Securing Your Data
Beware of fraudulent job offers using LCG's name. LCG will never request payment-related details or advancement of money during the application process. Legitimate communication will only come from lcginc.com or emails, not free commercial services like Gmail or WhatsApp. If you receive suspicious emails asking for payment or personal information, contact us immediately at .
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the .

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