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Desk Position Jobs in Tennessee (NOW HIRING)

Blackberry Mountain

Front Desk Agent

Walland, TN · On-site

$17 - $18/hr

The pay rate for this position is $17.00-$18.00 per hour. The Front Desk Agent is responsible for daily operations and overseeing all front desk functions. Responsibilities also include effectively ...

Chartwell Hospitality

Front Desk Agent

Nashville, TN · On-site

$13.75 - $17.50/hr

Front Desk Agent Checking people in and out. It's a no brainer, right? Often the first encounter ... This position requires continuous movement, standing and occasionally, you will have to lift or ...

HM Alpha Hotels & Resorts

Front Desk Agent

Nashville, TN · On-site

$18/hr

Front Desk Agent Division: The Union Station Nashville Yards, Autograph Collection The Front Desk ... This position directly influences guest satisfaction, brand perception, and overall operational ...

Chartwell Hospitality

Front Desk Agent

Lebanon, TN · On-site

$13.75 - $17.25/hr

Front Desk Agent Checking people in and out. It's a no brainer, right? Often the first encounter ... This position requires continuous movement, standing and occasionally, you will have to lift or ...

Border States

City Desk Representative

Cookeville, TN · On-site

This position will be located in: Cookeville, TN Application Deadline: Posted Until Filled Please ... Job Summary The City Desk Representative supports the operation functions of the city desk. Enters ...

Border States

City Desk Representative

Cookeville, TN

This position will be located in: Cookeville, TN Application Deadline: Posted Until Filled Please ... Job Summary The City Desk Representative supports the operation functions of the city desk. Enters ...

Vein Guys

Front Desk Representative

Clarksville, TN · On-site

$12.75 - $15.75/hr

Proven experience as front desk representative, agent or relevant position * Familiarity with office machines (e.g. fax, printer etc.) * Knowledge of office management and basic bookkeeping

Vein Guys

Front Desk Representative

Clarksville, TN · On-site

$12.75 - $15.75/hr

Proven experience as front desk representative, agent or relevant position * Familiarity with office machines (e.g. fax, printer etc.) * Knowledge of office management and basic bookkeeping

University of Rochester

$64K - $96K/yr

Works with Service Desk leadership to monitor and evaluate personnel and brings forward any performance issues or concerns. Assists with reporting on staff and team metrics. Provides daily third ...

Vein Guys

Front Desk Representative

Clarksville, TN · On-site

$12.75 - $15.75/hr

Proven experience as front desk representative, agent or relevant position * Familiarity with office machines (e.g. fax, printer etc.) * Knowledge of office management and basic bookkeeping

Planet Fitness

Front Desk Associate

Ooltewah, TN

$11/hr

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking ... Paid Time Off benefits (Applicable for Full Time Positions) * Free Black Card membership and fun ...

Planet Fitness

Front Desk Associate

Knoxville, TN · On-site

$11.75 - $15.25/hr

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking ... Paid Time Off benefits (Applicable for Full Time Positions) * Free Black Card membership and fun ...

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Showing results 21-40

All JobsDesk Position JobsDesk Position Jobs in Tennessee

Desk Position information

What is the difference between Desk Position vs Customer Service Representative?

AspectDesk PositionCustomer Service Representative
CredentialsTypically requires high school diploma or equivalent; some roles may need certifications in office softwareHigh school diploma or equivalent; often requires customer service training
Work EnvironmentOffice setting, primarily desk-based tasksCall centers, retail, or office environments, often involving direct customer interaction
Employer & Industry UsageUsed across various industries for administrative and clerical rolesCommon in retail, telecommunications, and service industries

The main difference between a Desk Position and a Customer Service Representative lies in their focus. Desk Positions generally involve administrative, clerical, or support tasks performed at a desk, while Customer Service Representatives primarily handle customer inquiries and support, often via phone or in person. Both roles may require similar credentials but differ in daily responsibilities and work environments.

What are considered desk position jobs?

Desk position jobs are roles that primarily involve working at a desk or workstation, often in an office environment. These jobs typically include administrative, clerical, customer service, data entry, and managerial tasks, requiring skills such as computer literacy and organization. They usually involve regular office hours and the use of tools like computers, phones, and software applications.

What cities in Tennessee are hiring for Desk Position jobs?

Cities in Tennessee with the most Desk Position job openings:

Desk Position jobs near you

Help Desk Coordinator

The Tennessee Board of Regents

Chattanooga, TN • On-site

Full-time

Re-posted 12 days ago

Job description

We have an opening for a Help Desk Coordinator at our Chattanooga State campus!
Our Purpose - We support and empower everyone in our community to learn without limits.
Our Values:
We cultivate a welcome and supportive environment.
We care about the well-being of each other.
We instill trust through integrity and transparency.
We encourage fearless innovation and resilience.
We collaborate to build a better future.
Our Mission - We are Chattanooga State, a dedicated team that delivers accessible, innovative learning opportunities that surpass expectations. Together, we enrich the lives of students, and their families; develop a talented workforce; and partner with our community to lead boldly into the future.
POSITION SUMMARY
The Coordinator, Help Desk oversees daily Tier I technical support operations and leads a team of approximately ten Help Desk specialists. This role ensures prompt, high-quality technology support for students, faculty, and staff while maintaining a service-oriented culture. The Coordinator, Help Desk is expected to remain actively engaged in front-line support, fielding tickets, responding directly to users, and modeling best-practice troubleshooting techniques. The position includes operational leadership, workflow management, staff coaching, and continual improvement of support processes.
POSITION OBJECTIVES
Holistic Student Support
  • Ensures timely and accurate resolution of Tier I support requests across phone, email, chat, and in-person channels.

  • Provides hands-on assistance with user login issues, account access, basic hardware and software troubleshooting, classroom technology basics, and other high-volume support needs.

  • Maintains a positive and empathetic approach when addressing diverse student and faculty needs.

  • Monitors ticket queues daily, reassigns work as needed, and personally resolves tickets to maintain service standards.

Teaching Excellence
  • Supports faculty and staff by ensuring reliable access to instructional technology and standard computing resources.

  • Coordinates with media, networking, and systems teams to escalate issues beyond Tier I scope.

  • Helps maintain knowledge base articles and user documentation that promote effective use of college technology resources.

  • Provides coaching and training to Help Desk staff on communication, troubleshooting steps, and customer service excellence.

Program Innovation
  • Identifies common problems and recurring service issues; proposes process improvements or technology solutions to reduce incident volume.

  • Collaborates with academic and administrative departments to understand upcoming needs and plan support strategies.

  • Participates in discussions related to technology planning, user experience enhancements, and service optimization.

Fiscal Stewardship
  • Ensures proper documentation of support activity, asset updates, and user interactions in the ticketing system.

  • Reviews metrics such as ticket volume, response times, and customer satisfaction to guide staffing and workflow adjustments.

  • Helps implement standard operating procedures for incident intake, triage, escalation, and closure.

  • Ensures Help Desk hardware, accessories, and peripheral equipment are properly maintained and inventoried.

Organizational Culture
  • Establish and maintain an atmosphere of respect, responsibility, and responsiveness throughout the span of care.

  • Organize staff development opportunities with explicit connection to the College's purpose, values, mission, and strategic themes.

  • Provide technological support for events across the entire organization.

KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge
  • Knowledge of Help Desk operations, ticketing workflows, and customer service principles.

  • Knowledge of basic troubleshooting for Windows, macOS, productivity applications, learning management systems, and account access issues.

  • Knowledge of ITIL or similar service management best-practice frameworks preferred.

Skills
  • Skill in communicating clearly and effectively in both written and verbal formats.

  • Skill in leading teams, mentoring staff, and resolving conflict constructively.

  • Skill in organizing work and prioritizing responsibilities in a high-volume support environment.

  • Skill in using collaboration platforms such as Microsoft Teams.

Abilities
  • Ability to remain calm and solutions-focused in high-pressure or time-sensitive situations.

  • Ability to analyze problems quickly and determine appropriate escalation paths.

  • Ability to manage multiple priorities and deadlines effectively.

  • Ability to build trust and maintain effective working relationships across campus.

  • Ability to maintain confidentiality and exercise sound judgment.

  • Ability to work flexible hours as needed during peak support periods or special events.

Physical Requirements
  • Ability to lift and carry up to 30 pounds.

  • Occasional standing, walking, or travel across multi-building campus locations.

  • Occasional non-standard work hours for urgent issues or campus events.

Special Requirements
  • Valid driver's license (if campus travel is required).

  • Background check as required by college policy.

QUALIFICATIONS
Education and Experience
  • Associate's degree required; bachelor's degree in information technology, computer science, or a related field preferred.

  • Minimum of three years of experience in technical support or help desk operations required.

  • Minimum of one year of supervisory or team lead experience required.

  • Higher education experience preferred.

Salary Range: $48,815 - $61,019
* Application review will begin 7 days after posting *
Open until filled: no

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