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Desk Operator Jobs in Wisconsin (NOW HIRING)

MARS Solutions Group

Help Desk III

Madison, WI · On-site

$20.25 - $27.25/hr

Service Desk & IT/Desktop Support (2-5+ years of relevant experience) * Troubleshoot hardware ... Personal computer operating systems including Microsoft Windows 11. * Personal computer software ...

Badger Meter

Help Desk Supervisor

Milwaukee, WI · On-site

The Service Desk Supervisor is responsible for leading the day-to-day operations of the IT Service ... Strong knowledge of Windows operating systems and end-user computing technologies. * Experience ...

Badger Meter

Help Desk Supervisor

Milwaukee, WI · On-site

The Service Desk Supervisor is responsible for leading the day-to-day operations of the IT Service ... Strong knowledge of Windows operating systems and end-user computing technologies. * Experience ...

Badger Meter Inc

Help Desk Supervisor

Milwaukee, WI · On-site

The Service Desk Supervisor is responsible for leading the day-to-day operations of the IT Service ... Strong knowledge of Windows operating systems and end-user computing technologies. * Experience ...

TEKsystems

Service Desk Analyst

Neenah, WI

$25 - $26/hr

Utilize, maintain, and create Knowledge Base articles, standard operating procedures (SOPs), and ... Help Desk Support * IT Service Desk Operations * Technical Troubleshooting * Windows 10/11

TEKsystems

Service Desk Analyst

Neenah, WI · On-site

$25 - $26/hr

Utilize, maintain, and create Knowledge Base articles, standard operating procedures (SOPs), and ... Help Desk Support * IT Service Desk Operations * Technical Troubleshooting * Windows 10/11

Cacheflow

Deal Desk Analyst

Milwaukee, WI · On-site

$20.25 - $27.50/hr

... a core operator on the Finance team, not stay in a support role. What You'll Do Deal Desk ... Operations * Support deal reviews for completeness, accuracy, and compliance before close, working ...

Veracity Software Pvt. Ltd.

Help Desk Technician

Milwaukee, WI · On-site

$19.75 - $26.50/hr

... operating systems, hardware, and peripheral devices • ensuring timely resolution of technical ... Required : • 3+ years of Help Desk, Desktop Support, or Technical Support experience. • ...

Robert Half

Help Desk/Desktop Support Analyst

Beloit, WI · On-site

$24.74 - $28.64/hr

Diagnose and correct hardware, software, and operating system problems across Windows-based ... Manage incoming service desk requests, document work performed, and provide updates through the ...

Planet Fitness

$12.50 - $13/hr

Company & Benefits As one of the largest independently owned operators of Planet Fitness clubs ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

Rice Lake, WI

$12.50 - $13/hr

Company & Benefits As one of the largest independently owned operators of Planet Fitness clubs ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

Rice Lake, WI · On-site

$12.50 - $13/hr

Company & Benefits As one of the largest independently owned operators of Planet Fitness clubs ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

$12.50 - $13/hr

Company & Benefits As one of the largest independently owned operators of Planet Fitness clubs ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

Rice Lake, WI · On-site

$12.50 - $13/hr

Company & Benefits As one of the largest independently owned operators of Planet Fitness clubs ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

Rice Lake, WI · On-site

$12.50 - $13/hr

Company & Benefits As one of the largest independently owned operators of Planet Fitness clubs ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

Rice Lake, WI · On-site

$12.50 - $13/hr

Company & Benefits As one of the largest independently owned operators of Planet Fitness clubs ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

Rice Lake, WI · On-site

$12.50 - $13/hr

Company & Benefits As one of the largest independently owned operators of Planet Fitness clubs ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

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All JobsDesk Operator JobsDesk Operator Jobs in Wisconsin

Desk Operator information

What is the difference between Desk Operator vs Security Guard?

AspectDesk OperatorSecurity Guard
CredentialsBasic high school diploma, sometimes security or customer service trainingSecurity license or certification often required
Work EnvironmentIndoor, front desk, reception areasIndoor or outdoor, patrols, access points
Employer & IndustryHotels, offices, hospitals, corporate buildingsGated communities, retail stores, industrial sites

While both roles involve safety and customer interaction, Desk Operators primarily manage front desk duties and customer service inside buildings, whereas Security Guards focus on maintaining security and patrolling premises. The roles often overlap in security responsibilities but differ in daily tasks and work settings.

What is a desk operator?

A desk operator is a worker responsible for managing front desk activities, such as greeting visitors, answering phones, and handling administrative tasks. They often use communication tools like phones and computers and may work in environments like offices, hotels, or security stations.

What cities in Wisconsin are hiring for Desk Operator jobs?

Cities in Wisconsin with the most Desk Operator job openings:

Desk Operator jobs near you
Infographic showing various Desk Operator job openings in Wisconsin as of August 2026, with employment types broken down into 49% Full Time, 49% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution.

Help Desk III

Madison, WI • On-site

MARS Solutions Group
Recruiting and Staffing Services • 51 - 200 employees
Learn more about MARS Solutions Groupexternal

$20.25 - $27.25/hr

Contractor

Re-posted 12 days ago

Job description

MARS Solutions Group is looking for an experienced Help Desk-III located in Madison, WI. Our client is a government agency looking for high-quality talent to make a difference. They are known to respect a traditional work week and often extend contracts for added job security and stability.
Interview Process: via Microsoft Teams

Note: Candidates must be CURRENT WI residents. No relocation allowed. Required to be onsite 2 days a week under current telecommute policy.

Top Required Skills & Years of Experience:

  • Service Desk & IT/Desktop Support (2-5+ years of relevant experience)
  • Troubleshoot hardware issues, OS and software issues (2-5+ years of relevant experience)
  • Strong communication and customer service skills

Nice to Have Skills:

  • Familiarity with ITSM/ticketing systems e.g. Cherwell
  • Experience writing technical and user documentation
  • Image and deploy PCs (2-5 years' experience
 

TIME % GOALS AND WORKER ACTIVITIES:

60% A. Provide professional and exceptional first line support for all customers utilizing the client IT services.

  • Respond in a timely manner to requests for technical assistance in person, via phone, or electronically.
  • Diagnose and resolve technical hardware and software issues.
  • Resolve incidents with workstations, printers, copiers and scanners.
  • Provide training and education to customers.
  • Research solutions using available information found in the knowledgebase and the IT service desk system.
  • Follow standard service desk procedures.
  • Accurately record, update and document requests using the IT service desk system.
  • Maintain accurate inventory of all hardware and software resources.
  • Identify and effectively prioritize situations requiring urgent attention.
  • Track and route problems and requests and document resolutions.
  • Stay current with system information, changes and updates.
  • Maintain excellent communication with all end users and other members of the department.
  • Work with outside vendors as needed.

30% B. Multidivisional hardware and software technical support for WISDOT multi-Divisional customers.

  • Configure, install, and upgrade computer hardware and software.
  • Provide installation, configuration, on-site support, and routine maintenance for peripheral devices (printers, scanners, etc…)
  • Perform equipment moves and surplus outdated and no longer used equipment.

10% C. Create/Maintain Documentation and knowledgebase.

  • Assist with the development and maintenance of communication templates and procedures.
  • Assist with the development and maintenance of the service desk system and knowledgebase.
  • Assist with the development and maintenance of standard operating and escalation procedures.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

  • The employee must have comprehensive knowledge of the systems and applications identified below:
  • Personal computer operating systems including Microsoft Windows 11.
  • Personal computer software applications including Microsoft Office (Excel, Outlook, Teams, Word, and PowerPoint), Adobe Acrobat, etc.
  • Ability to clearly communicate technical concepts to various stakeholders, including those from a non-technical background.
  • Exceptional oral and written communication skills.
  • Ability to recognize, analyze, and effectively solve problems in a timely and organized manner.
  • Ability to multi-task in a fast-paced environment.
  • Skill and ability to provide a positive and efficient customer service experience.
  • Strong organizational skills.
  • Strong understanding of problem-solving methods and practices.
  • Experience developing appropriate documentation for customers and service desk staff.
  • Understanding of ITIL Service Desk Incident Management methods and practices.
  • Experience identifying trends for Major Incident identification
  • Understanding of Knowledge Management principles and their benefits within a Service Desk team.
  • Ability to participate in larger technical projects such as the customization and integration of new or modified help desk telephonic systems, incident/problem/change management systems and
  • other related business software.