Design Technology Manager Jobs in Tennessee (NOW HIRING)

The HR Technology (HRIS) Manager leads the operational delivery, stability, and continuous improvement of AutoZone's HR technology ecosystem.

This role owns the endtoend execution and reliability of HRIS processes supporting more than 100k AutoZoners across Stores, Distribution Centers, and Store Support Centers spanning four countries.  The position oversees both people and process, acting as a principal liaison between HR, Talent Acquisition, Recruiting Operations, Compliance, IT, and external vendors to ensure HR systems and integrations function accurately, consistently, and at scale.

The Manager leads a binational operating model, with HR Technology leadership and governance based in the US and a HR Operations / Contact Center team located in Mexico responsible for highvolume recruiting and onboarding execution. Success requires strong operational discipline, communication, escalation judgment, and the ability to manage service delivery in a transactionintensive environment.

This role is expected to shift work from reactive execution to a structured, prioritized, and measurable operating model, while developing team capability, accountability, and readiness.

HR Technology Scope & Systems

Oracle Fusion Cloud HCM, including:

         Modules:  Recruiting & Recruiting Booster, Core HR (with Journeys and Surveys expansion), Absence Management, Payroll, Talent and Compensation

         Countries:  United States, Mexico, Brazil, India

Recruiting Operations & HighVolume Hiring Configuration and Support:

• Career site and application workflows
• Applicant tracking and candidate phase management
• Offer creation, correction, cancellation, and resend processes
• Background screening and work authorization
• Form I9 and onboarding state and federal form compliance

Additional Integrations & Vendors:

• Syniverse SMS (with planned WhatsApp enablement)
• eQuest job board distribution
• Thirdparty background screening and compliance vendors

Process, System, & Data Management

• Oversee configuration, access, security, and personalization of HR systems
• Ensure data integrity by identifying errors, anomalies, and downstream impacts
• Coordinate system upgrades, quarterly releases, fixes, and enhancements
• Manage testing activities, including test design, execution, and validation of enduser impact
• Ensure recruiting support workflows are documented, standardized, and consistently followed
• Translate technical concepts into clear, actionable guidance for nontechnical stakeholders
• Educate users on HRIS functionality and selfservice features
• Ensure compliance with data privacy, audit, and security requirements

Collaboration & Change Management

• Partner closely with HR, Talent Acquisition, Store Ops Process Improvement, Distribution Centers, Compliance, Legal, and IT
• Communicate clearly and consistently with stakeholders across regions and functions
• Support adoption of system changes delivered via quarterly releases and targeted enhancements
• Balance nearterm operational demands with longerterm improvement initiatives

Required Qualifications:

• 7+ years of experience in HR Technology, HRIS, Information Systems, or related field
• Demonstrated people management experience in a complex, operational environment
• Experience supporting enterprise HR systems and highvolume transactional processes
• Strong prioritization, organization, and timemanagement skills
• Proven ability to communicate effectively with technical and nontechnical audiences
• High attention to detail and strong customer service orientation

Preferred Qualifications:

• Experience with Oracle Fusion Cloud HCM
• Experience supporting recruiting or onboarding operations
• Experience working with offshore or nearshore teams (Mexico preferred)
• Exposure to system integrations, vendor management, or compliancedriven processes

People Leadership & Team Development

• Lead, hire, train, coach, and develop HR Technology team members, fostering accountability, ownership, and professional growth
• Provide functional direction and operational oversight to Recruiting Operations / Contact Center teams in partnership with local leaders
• Establish clear expectations for quality, turnaround time, escalation handling, and service consistency
• Conduct regular 1:1s, workload planning, and development conversations
• Coordinate and balance competing priorities across tickets, inboxes, escalations, and project work
• Promote crosstraining and knowledge sharing to ensure coverage during peak hiring and seasonal volume surges
• Collaborate effectively with teams in Mexico, demonstrating cultural awareness and strong operational partnership
• Remain adaptable in environments with shifting priorities, deadlines, and hiring demands

Operational Leadership & Service Delivery

• Oversee daily operation of recruitingrelated HRIS support, including candidate processing, offer management, preboarding, background checks, and I9 workflows
• Serve as the primary USbased escalation point for complex or highimpact recruiting system issues
• Manage intake, prioritization, and execution of work across production support, enhancements, and minor projects
• Establish service standards for responsiveness, accuracy, and escalation resolution
• Ensure system changes meet readiness, testing, and validation standards prior to production deployment
• Monitor volumes, backlog, and throughput across recruiting support channels and adjust priorities as needed
• Identify recurring issues and partner with HRIS, IT, or Talent Acquisition to drive sustainable fixes
• Maintain a strong customerservice mindset while balancing operational risk and compliance requirements