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Deposit Operations Representative Jobs in Virginia

Capstone Logistics

Operations Supervisor

Disputanta, VA · On-site

$60K/yr

You will learn to represent Capstone with our Partners, manage day-to-day activities with ... Writing and balancing daily bank deposits Creation of daily work logs and transmission of same to ...

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Deposit Operations Representative information

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$11

$21

$31

How much do deposit operations representative jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for deposit operations representative in Virginia is $21.12, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $24.09 per hour, depending on experience, location, and employer.

What is a deposit operations representative?

A Deposit Operations Representative is a banking professional responsible for supporting and processing various deposit-related transactions and account maintenance tasks. They handle activities such as account openings and closings, funds transfers, reconciliations, and resolving discrepancies or customer inquiries related to deposit accounts. This role ensures accuracy and compliance with banking regulations, and often collaborates with other departments to deliver efficient service. Deposit Operations Representatives play a critical role in maintaining the integrity of a financial institution’s deposit operations.

What are the key skills and qualifications needed to thrive as a deposit operations representative?

To thrive as a Deposit Operations Representative, you need strong knowledge of banking procedures, regulatory compliance, and account management, typically obtained through experience or a degree in finance or business. Familiarity with core banking systems, transaction processing software, and document management tools is commonly required. Attention to detail, problem-solving abilities, and strong organizational skills are vital soft skills in this role. These skills ensure accurate processing, compliance with regulations, and effective customer service in a high-volume financial environment.

What are some common challenges faced by deposit operations representatives, and how can they be successfully managed?

Deposit Operations Representatives often encounter challenges such as managing high transaction volumes, ensuring compliance with regulatory requirements, and resolving discrepancies in customer accounts. Successfully handling these challenges requires strong attention to detail, effective time management, and clear communication skills. Building proficiency with banking software and staying updated on policies can help representatives efficiently process transactions and maintain accurate records, while collaborating closely with colleagues in compliance or customer service departments ensures swift resolution of issues.

What is the difference between Deposit Operations Representative vs Customer Service Representative?

AspectDeposit Operations RepresentativeCustomer Service Representative
CredentialsTypically requires banking or finance knowledge, basic certifications preferredCustomer service skills, sometimes certifications in communication or sales
Work EnvironmentBank branches, back-office banking departmentsCall centers, retail stores, or online support channels
Employer & Industry UsageFinancial institutions, banksVarious industries including banking, retail, telecom
Common Search & ComparisonOften compared for roles in banking operations and transaction processingCompared for direct customer interaction roles

The Deposit Operations Representative primarily handles banking transactions, account maintenance, and back-office processing within financial institutions. In contrast, Customer Service Representatives focus on direct customer interactions, addressing inquiries, and providing support across various industries. While both roles require strong communication skills, the Deposit Operations Representative is more specialized in banking operations, making it the more relevant comparison for those interested in banking-specific roles.

What cities in Virginia are hiring for Deposit Operations Representative jobs?

Cities in Virginia with the most Deposit Operations Representative job openings:

Deposit Operations Representative jobs near you
Infographic showing various Deposit Operations Representative job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $43,927 per year, or $21.1 per hour.

Deposit Operations Representative I

Newport News, VA • On-site

Support.com
Manufacturing • 1 - 5K employees
Learn more about Support.comexternal

Other

Posted 4 days ago

Job description

Deposit Operations Representative I

The primary purpose of this position is to perform a variety of deposit operations functions that support accurate, efficient, and compliant processing of member transactions and account services. The Deposit Operations Representative I is responsible for electronic transaction processing, account maintenance, transaction research, exception resolution, and regulatory support. The representative also serves as a resource for branch and member-facing teams by resolving inquiries, maintaining documentation, supporting fraud and dispute-related matters, and supporting new products, procedures, and process improvements.

Essential Functions and Supporting Duties:

  • Process, verify, balance, and reconcile daily deposit operations activity, including ACH, instant payments, checks, drafts, and related transaction activity.
  • Process NSF, reject, exception, returned unpaid, and related transaction reports in accordance with established procedures.
  • Research and resolve member and staff inquiries involving electronic transactions, deposit postings, draft activity, disputes, account corrections, and other deposit-related matters.
  • Review and correct ATM deposits, mobile deposits, check adjustments, and other deposit exceptions to ensure accurate posting and daily balancing.
  • Process ACH and manual returns, unauthorized debit claims, reclamations, and fraud-related cases in accordance with applicable procedures and regulatory requirements.
  • Provide first-line support and troubleshooting for electronic, digital, online banking, mobile banking, safe deposit box, notary, and other deposit operations products, programs, policies, and procedures.
  • Perform routine account audits, data maintenance, manual account adjustments, documentation review, and other assigned account-related tasks.
  • Assist with testing core host releases, mergers, system updates, and the development, testing, and implementation of new products, procedures, workflows, and process improvements.
  • Perform other duties as assigned.

Qualifications and Requirements:

Required Education: Four-year high school diploma or equivalent.

Required Experience: 1-3 years of deposit operations or related financial institution experience.

Preferred Education: Bachelor's degree from an accredited college or university.

Required Knowledge: Demonstrated understanding of deposit products, services, and applicable regulatory requirements. Working knowledge of ACH, EFT, and check processing.

Skills and Abilities:

  • Ability to adhere to BayPort Credit Union's Core Values: Integrity, Be Bold, Compassion, Diversity, Innovation, It's On Me, and One Team.
  • Handle sensitive information with discretion and confidentiality.
  • Maintain strong organizational skills and attention to detail.
  • Communicate clearly and professionally with members, staff, and business partners.
  • Ability to utilize Microsoft Office Suite and job-related systems effectively.
  • Work independently and collaboratively in a team environment.
  • Analyze issues, solve problems, and prioritize tasks in a fast-paced environment.

This job description is not an all-inclusive list of the responsibilities, skills, working conditions or essential functions of this job. Management reserves the right to modify, add or remove essential functions as business needs warrant.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and reserve the right to perform pre-employment substance abuse testing.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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