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Deposit Operations Representative information

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How much do deposit operations representative jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for deposit operations representative in Connecticut is $20.26, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $23.08 per hour, depending on experience, location, and employer.

What is a deposit operations representative?

A Deposit Operations Representative is a banking professional responsible for supporting and processing various deposit-related transactions and account maintenance tasks. They handle activities such as account openings and closings, funds transfers, reconciliations, and resolving discrepancies or customer inquiries related to deposit accounts. This role ensures accuracy and compliance with banking regulations, and often collaborates with other departments to deliver efficient service. Deposit Operations Representatives play a critical role in maintaining the integrity of a financial institution’s deposit operations.

What are the key skills and qualifications needed to thrive as a deposit operations representative?

To thrive as a Deposit Operations Representative, you need strong knowledge of banking procedures, regulatory compliance, and account management, typically obtained through experience or a degree in finance or business. Familiarity with core banking systems, transaction processing software, and document management tools is commonly required. Attention to detail, problem-solving abilities, and strong organizational skills are vital soft skills in this role. These skills ensure accurate processing, compliance with regulations, and effective customer service in a high-volume financial environment.

What are some common challenges faced by deposit operations representatives, and how can they be successfully managed?

Deposit Operations Representatives often encounter challenges such as managing high transaction volumes, ensuring compliance with regulatory requirements, and resolving discrepancies in customer accounts. Successfully handling these challenges requires strong attention to detail, effective time management, and clear communication skills. Building proficiency with banking software and staying updated on policies can help representatives efficiently process transactions and maintain accurate records, while collaborating closely with colleagues in compliance or customer service departments ensures swift resolution of issues.

What is the difference between Deposit Operations Representative vs Customer Service Representative?

AspectDeposit Operations RepresentativeCustomer Service Representative
CredentialsTypically requires banking or finance knowledge, basic certifications preferredCustomer service skills, sometimes certifications in communication or sales
Work EnvironmentBank branches, back-office banking departmentsCall centers, retail stores, or online support channels
Employer & Industry UsageFinancial institutions, banksVarious industries including banking, retail, telecom
Common Search & ComparisonOften compared for roles in banking operations and transaction processingCompared for direct customer interaction roles

The Deposit Operations Representative primarily handles banking transactions, account maintenance, and back-office processing within financial institutions. In contrast, Customer Service Representatives focus on direct customer interactions, addressing inquiries, and providing support across various industries. While both roles require strong communication skills, the Deposit Operations Representative is more specialized in banking operations, making it the more relevant comparison for those interested in banking-specific roles.

What cities in Connecticut are hiring for Deposit Operations Representative jobs?

Cities in Connecticut with the most Deposit Operations Representative job openings:

Deposit Operations Representative jobs near you
Infographic showing various Deposit Operations Representative job openings in Connecticut as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $42,149 per year, or $20.3 per hour.

Senior Digital Banking Operations Representative - Groton

Groton, CT • On-site

Chelsea Groton Bank
Commercial Banking • 201 - 500 employees
Learn more about Chelsea Groton Bankexternal

$16.94 - $26.75/hr

Full-time

Re-posted 21 days ago

Key responsibilities

  • Support and process digital banking services including ACH origination, wire transfers, online and mobile banking, treasury management products, and card services.

  • Set up, maintain, and support business banking services such as online banking, ACH and wire origination, Positive Pay, Remote Deposit Capture, merchant services, and business credit cards.

  • Process, review, and approve customer transactions, service requests, and account maintenance activities while ensuring accuracy and compliance.

Job description

SENIOR DIGITAL BANKING OPERATIONS REPRESENTATIVE - GROTON


OVERVIEW:

The Senior Digital Banking Operations Representative plays a key role in supporting the Bank’s digital banking operations, payment services, and business banking solutions. This position is responsible for servicing and processing a wide range of digital banking products and services while ensuring operational excellence, regulatory compliance, risk mitigation, and exceptional customer experience.

This role supports both consumer and business clients and serves as a subject matter resource for digital banking platforms, ACH and wire services, card services, treasury management products, and online/mobile banking solutions. The Senior Representative works collaboratively across departments to resolve issues, improve processes, support new product implementations, and promote the effective use of technology to meet customer needs.


PRIMARY ACCOUNTABILITIES / RESPONSIBILITIES

  1. Perform daily operational activities supporting digital banking services, including ACH origination, wire transfers, online and mobile banking, treasury management products, and card services.
  1. Set up, maintain, and support business banking services including online banking, ACH and wire origination, Positive Pay, Remote Deposit Capture, merchant services, business credit cards, and related digital banking solutions. 
  1. Process, review, and approve customer transactions, service requests, and account maintenance activities while ensuring accuracy, proper authorization, and adherence to Bank policies and procedures. 
  1. Provide exceptional service and operational support to customers and internal business partners by researching issues, resolving inquiries, and delivering timely, effective solutions.
  1. Support card services operations, including card issuance, transaction research, dispute processing, fraud mitigation, and customer servicing activities. 
  1. Monitor account and transaction activity, perform quality assurance reviews, and execute operational controls to identify exceptions, mitigate risk, and ensure compliance with regulatory requirements and Bank policies. 
  1. Maintain customer records, agreements, and documentation associated with deposit accounts and digital banking services in accordance with established procedures and documentation standards. 
  1. Act as a departmental resource for digital banking operations, maintaining expertise in products, services, processes, and regulatory requirements while supporting the resolution of complex issues. 
  1. Maintains a thorough knowledge of Bank products, digital banking services, treasury management solutions, and applicable regulations while contributing to operational excellence, process improvement, and departmental goals.
  1. Promotes the Bank’s products and services and maintains an active participation in community affairs.
  1. Responsible for adhering to Bank policies and procedures as well as all regulatory requirements and guidelines. 
  1. Performs related and unrelated duties as may be required.

 

POSITION REQUIREMENTS:

Minimum of a high school diploma or equivalent and three (3) years of banking experience in Deposit Operations and/or Retail Banking. Must have strong analytical and problem resolution skills; be detail oriented and well organized and possess a strong customer service orientation. Proficient in Microsoft Word, Excel and Outlook and able to become proficient in the use of various other software applications and technologies that may be used in the performance of responsibilities. Must be able to use various types of office equipment including computer, calculator, fax, copier, document imaging technology and equipment. Ability to learn and adapt to change and flexibility of both schedule and routines is required. Must interact with customers and co-workers in a professional manner. 

SUPERVISORY SCOPE: 

None 

INDEPENDENT ACTION: 

Performs work within established guidelines and according to specific procedures. Refers problems to immediate supervisor. 

COMPLIANCE: 

Responsible for adhering to Bank policies and procedures relating to regulatory compliance requirements applicable to the job function including but not limited to Bank Secrecy Act, Anti-Money Laundering and Fair Lending.


Why Choose Chelsea? 

At Chelsea Groton, we don’t just meet the expectations of our community; we exceed them in the ways we, as a mutual bank, do business, and how we support local organizations financially and through volunteerism. We are focused on bringing together the best in digital, remote, and in-person capabilities. Our approach is designed around the lives of our customers so they can manage finances when, where and how they want, and team members can provide support to our customers in more ways too.


We are proud to be recognized as:

  • Best Bank by The Day (2015–present)
  • Top Workplace by the Hartford Courant (2016–present)
  • Forbes Best‑In‑State Bank (2021, 2022)



Apply online by visiting us at www.chelseagroton.com/careers

 

Chelsea Groton Bank is an Equal Opportunity Employer

EOE/AA/M/F/D/V. Member FDIC