Denver Human Services Jobs (NOW HIRING)

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose - for you, and those whobenefitfrom your passion,skillsandexpertise.Join our diverse,inclusiveand talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

The City and County of Denver offerscompetitive paycommensuratewith education and experience.New hiresare typically brought into the organizationbetween$22.53 - $26.50.We also offer generous benefits for full-time employees which include butarenot limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 12paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
• Competitive medical, dental and visionplanseffective within 1 month of start date

Location& Schedule

The City and County of Denver supports a hybrid workplace model. Employees work where needed, at aminimum of three (3) daysonsiteand up to five(5)days on siteduring probationary period. This position may berequiredtoparticipatein community outreach events and/or work in alternate city locations dependent on the business need. When working at alternate city locations, you maybe requiredto become certified to collect a buccal swab for genetic testing.This certification is paid for by the city. Employees must work within the state of Colorado on their off-site days.

Who We Are &WhatYou'llDo

AtDenver Human Services (DHS), we envision a healthy community where people are connected, supported, safe, and well. One in three people in Denver turn to DHS for support at all stages of life. Our employees help children, older adults, families, and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well-being.

Division of Economic Security:
Through our Economic Security Division (ESD), Denver Human Servicesseeksto engage residents in strengthening economic well-being and mobility across their lifespan. Byleveragingthe resources of Denver Human Services'programs and a network of community partnerships, Economic Security providesa holistic approachto service deliveryin order toassistcustomers in the ability to foresee crisis as well as adapt to and leverage changing life conditions to their advantage.

The Economic Security Division iscomprisedof the following program areas: Colorado Works Workforce Development, SNAP to Success (Denver's name for Employment First), Childcare Assistance Program (CCAP) and Child Support Services (CSS).

TheEconomic Security Divisionis currently seeking highly skilled applicants for the position of Establishment Child Support TechnicianI. Child Support Services (CSS) partners with federal, state, tribal, and local governments, and others to promote parental responsibility so that children receive support from both parents, even when they live in separate households. Nationally, the child support program is one of the largest income-support programs for families, contributing money to family budgets to help pay for the basics: shelter, food, childcare, transportation, and school clothes. Child support makesa big differenceto children. We strive to provide family centered services and are incorporating innovative strategies that improve the reliability of child support payments.

CSS Vision: The vision of Child Support Services is to help build a world where children can count on their parents for the support and love that they need to be healthy and successful.CSS will put children first by both parents assuming responsibility for the economic and social well-being,healthand stability of their children. We recognize that childrenbenefitfrom positive, ongoing relationships with both parents.

The Establishment Child Support TechnicianI:

• Send court filings out for service of process andmonitorthe outcome of service
• Respond to a variety of questions, explain policies, procedures, and processes, and provide child support related information to various stakeholders
• Enter andmaintainclient records in various databases
• Participate in community outreach events and/or work in alternate city locations dependent on the business need
• Receives and reviews referrals from a variety of sources anddeterminesthe nextappropriate stepsneeded toachieveestablishment of Child Support orders
• Prepares andcomposesdocumentsfor service ofprocess forour Child Supportcases
• Gatherinformation and documentation, and answer questions related to the child support process
• Performs research and investigative work to collect necessary information and documentation not provided in the intake interviews
• Performs other related duties as assigned or requested

WhatYou'llBring

Our ideal candidate is someone who brings strong customer service skills, excels in a collaborative team environment, and thrives in high-volume, fast-paced settings. Theydemonstratepatience, attention to detail, and a clear understanding of company standards, ensuring that both individual and team goals are consistently met with quality and efficiency.

In addition, our ideal candidate will have some or all the following experience, skills, and characteristics:

• A passion for public service and improving the lives of familiesthroughhigh levelsof customer service, accuracy, and attention to detail
• Proven ability to reviewlegaldocuments with a high degree of accuracy
• Experience with managing multiplehigh prioritytasks in a fast-paced work environment while managing caseloads
• Exhibits agility in an evolving work environment
• Experience engaging customers from diverse backgrounds with a solution-oriented approach through phone, email, and face-to-face contact
• Experience with CBMS, ACSES, Adobe, Microsoft Office, andothervariousapplications

RequiredMinimum Qualifications

• Education:Graduation from high school or the possession of a GED,HiSETor TASC Certificate
• Experience:Four (4) years of experience performing office support work.
• Education & Experience Equivalency Additionalappropriate educationmay be substituted for the minimum experience requirements