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Delta Airline Customer Service Jobs (NOW HIRING)

wearegat

Airline Customer Service Agent

Eugene, OR · On-site

Job Summary As a customer service agent you are the first impression of a passengers airport ... Use airline computer systems to provide flight arrival and departure information, ticketing and ...

wearegat

Airline Customer Service Agent

Eugene, OR

Job Summary As a customer service agent you are the first impression of a passengers airport ... Use airline computer systems to provide flight arrival and departure information, ticketing and ...

wearegat

Airline Customer Service Agent

Eugene, OR · On-site

Job Summary As a customer service agent you are the first impression of a passengers airport ... Use airline computer systems to provide flight arrival and departure information, ticketing and ...

wearegat

Airline Customer Service Agent

Eugene, OR

Job Summary As a customer service agent you are the first impression of a passengers airport ... Use airline computer systems to provide flight arrival and departure information, ticketing and ...

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Delta Airline Customer Service information

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How much do delta airline customer service jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for delta airline customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Delta Airline Customer Service representative?

Delta Airline Customer Service representatives are professionals who assist passengers with various needs before, during, and after their flights. They handle tasks such as booking and changing reservations, answering questions about flight schedules, assisting with check-in, handling baggage concerns, and resolving customer complaints. Their goal is to provide a positive travel experience by offering helpful, courteous, and efficient service to Delta Air Lines customers. These representatives may work at airports, over the phone, or via online chat and email.

What are the key skills and qualifications needed to thrive as a Delta Airline Customer Service representative?

To thrive as a Delta Airline Customer Service representative, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with airline reservation systems, ticketing platforms, and communication tools is essential. Patience, active listening, and professionalism help you handle diverse passenger needs and challenging situations. These skills ensure positive customer experiences, efficient issue resolution, and uphold Delta's reputation for service excellence.

How does a Delta Airline Customer Service representative typically collaborate with other departments to resolve passenger issues?

Delta Airline Customer Service representatives frequently coordinate with various departments, such as baggage services, flight operations, and ticketing, to address and resolve passenger concerns efficiently. This collaboration ensures that customers receive timely assistance, whether it's rebooking flights, locating lost luggage, or managing special requests. Effective communication and teamwork are essential, as representatives often act as liaisons between passengers and internal teams to deliver a seamless travel experience.

What is the difference between Delta Airline Customer Service vs Airline Reservation Agent?

AspectDelta Airline Customer ServiceAirline Reservation Agent
CredentialsHigh school diploma, customer service experienceHigh school diploma, reservation system training
Work EnvironmentAirports, call centers, in-flight supportCall centers, ticketing offices
Employer & IndustryAirlines, travel industry

Delta Airline Customer Service representatives handle a broad range of passenger needs, including inquiries, complaints, and in-flight support. Airline Reservation Agents focus primarily on booking, ticketing, and modifying reservations. While both roles require customer service skills and knowledge of airline policies, Delta Airline Customer Service roles often involve more direct passenger interaction and problem-solving, whereas Reservation Agents specialize in booking systems and ticket management.

Does Delta Airline Customer Service offer remote customer service jobs?

Delta Airline Customer Service positions sometimes offer remote work options, especially for customer support roles that can be performed online. Candidates typically need strong communication skills, familiarity with airline systems, and reliable internet access. Availability of remote jobs varies based on company policies and current staffing needs.

What cities are hiring for Delta Airline Customer Service jobs?

Cities with the most Delta Airline Customer Service job openings:

What states have the most Delta Airline Customer Service jobs?

States with the most job openings for Delta Airline Customer Service jobs include:

Infographic showing various Delta Airline Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Airline Customer Service Agent

GAT Airline Ground Support

Eugene, OR • On-site

$17/hr

Full-time

Re-posted 29 days ago

GAT Airline Ground Support rating

3.9

Company rating: 3.9 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

65th of 67 rated aviation services

Job description

Job Summary
As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.
Responsibilities:
  • Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
  • Must be able to announce both incoming and outbound flights.
  • Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.
  • Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
  • Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
  • Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
  • Able to stand and work in one location for up to four hours at a time.
  • You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
  • Work independently without direct supervision.

Requirements:
  • Must be at least 18 years of age
  • Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
  • Ability to read, speak, and understand the English language.
  • Ability to stand for long periods of time
  • Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
  • Possess entry-level computer skills
  • Occasionally lift bags or items weighing between 50 and 70 pounds
  • Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
  • Must be able to work nights, weekends, and holidays

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