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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

As an Integration Technical Architect, be a subject-matter expert and mentor within MuleSoft Professional Services, driving enterprise-grade hybrid integration, API management, and infrastructure strategies for key customers, while coaching internal teams.

About the Role

Missionforce's Professional Services team works across every technology and system to deliver solutions to customers in every industry. As an Integration Solution Architect on our Services team, you will enable customers to understand and employ MuleSoft technology hands-on while coaching and mentoring elite members of a fast-paced, growing organization. You will develop solutions to help customers realize their business goals and advise them on best practices for on-premise, cloud, and hybrid integration, and API management. The role requires you to be an influencer and thought leader with in-depth technical expertise, credibility, and field experience to establish yourself as a subject-matter expert in a company leading innovation within the integration services industry.

Core Responsibilities

• Lead and govern the design of complex, multi-phased MuleSoft integration projects, ensuring adherence to API-led connectivity and integration patterns.

• Identify opportunities and efficiencies in customers IT operating model, and support implementation of the SLDC pipeline to get greater value out of the MuleSoft platform.

• Define and scale enterprise integration best practices, reference architectures, foundational assets, and API patterns to drive platform adoption and reuse.

• Establish and enforce DevOps models, CI/CD pipelines, and operational standards, including monitoring, alerting, and full API lifecycle management.

Key Deliverables

• Scale best practices globally through reusable assets, reference architectures, and implementations.

• Enable field teams and partners to boost delivery and customer success.

• Lead requirements workshops and deliver architectural blueprint documents to influence the strategic direction of projects.

• Guide product direction and feature delivery by identifying gaps and providing valuable insights to leadership.

Leadership and Collaboration

• Act as a trusted technical advisor to client executives and internal sales/delivery teams throughout the pre-sales and project delivery lifecycle.

• Mentor and coach junior architects, engineers, and consultants on technical design principles, implementation strategies, and customer-facing best practices.

• Drive decision-making for complex technical challenges, balancing scope, time-to-market, and technical debt across integration solutions.

• Engage with MuleSoft Product Management and Engineering to relay field feedback and influence the platform's future roadmap.

Required Qualifications

• Active Secret level security clearance

• 10+ years of IT experience with 5+ years leading complex integration and solution architecture initiatives.

• 2+ years of hands-on MuleSoft experience or similar experience, including proficiency in designing and implementing API-led connectivity and integration patterns.

• Demonstrated expertise in High Availability (HA), Scalability, the Software Development Lifecycle (SDLC), and full API lifecycle management.

• Demonstrated expertise in architecting, implementing, and supporting enterprise-grade technical solutions meeting complex business requirements while evangelizing integration methodologies and supporting business case justification to C-level executives.

• Experience defining full API life-cycle management, from API design and integration development through to deployment, operations and governance.

• Exceptional customer-facing communication and expectation management skills, including the ability to translate complex technical requirements into appropriate solution architectures and deliverables.

• Demonstrated experience managing and architecting for multiple technical integration projects using the Software Development Life Cycle (SDLC) end-to-end, sometimes simultaneously

• Demonstrated experience architecting services integrations with MuleSoft and the other solutions (e.g., IBM, BEA, Oracle Fusion, TIBCO, Dell Boomi, Progress Sonic, API Management solutions, etc.)

• Demonstrated understanding of API security principles, including authentication, authorization, and the application of security policies.

Preferred Skills

• Integration and Architecture: Expertise in defining full API lifecycle management, SDLC, Microservices, and related architecture patterns (Service Mesh, Serverless).

• MuleSoft Platform Mastery: Deep experience designing API-led connectivity and architecture (System, Process, Experience APIs) and mastery of MuleSoft Anypoint Platform features (e.g., API Management, Exchange, Flex Gateway).

• Technical Workshops: Experience driving technical workshops with technical and business clients to derive value added services and implementations.

• Security and Compliance: Knowledge of cybersecurity frameworks (NIST, ISO 27001, FISMA, HIPAA, SOX), experience configuring enterprise software for security compliance, and desired certifications (CKA, CISSP, CISM, or Security+).

• Cloud and DevOps: Multi-cloud proficiency (AWS, Azure, GCP) and expertise in DevOps practices (Git, Ansible, Terraform, Jenkins, CI/CD), including implementing multiple technical integration project SDLCs end-to-end.

• Networking and Infrastructure: Working knowledge of on-premise/cloud/containerized-based infrastructures, SDLC pipelines, deployments/configurations, and definition/evangelism of best practices/standards. Includes extensive experience with Internet technologies (TCP/IP, HTTP, VPN, DNS, SSL/TLS) and load balancing products (AWS ELB/ALB/NLB, F5, Nginx, or HAproxy).

• Programming and Data: Proficiency in at least two of the following: Bash, Go, Python, Ruby, node.js, Rust, Java. Working knowledge of at least one RDBMS (MySQL, PostgreSQL, MS SQL Server, Oracle DB), NoSQL (Cassandra, MongoDB), distributed key-value store (e.g. etcd), and Time-series DB (InfluxDB, TSDB).

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $172,500 - $260,100 annually There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $207,800 - $285,800 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.