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Delivery Support Representative Jobs in Texas (NOW HIRING)

StoneEagle

Customer Support Representative

Richardson, TX · On-site

$14.50 - $19.75/hr

Job Summary The Customer Support Representative serves our clients and customers by providing ... Strive to deliver exceptional, "WOW" experiences to colleagues and clients, balance quality with ...

Sonepar

Sales Support Representative

Houston, TX · On-site

$18.25 - $24.75/hr

Sales Support Representative Location: Houston, TX About Crawford: If you are looking for a company ... Respond to customer inquiries regarding product availability, pricing, order status, and delivery ...

Sonepar

Sales Support Representative

Houston, TX

$18.25 - $24.75/hr

Sales Support Representative Location: Houston, TX About Crawford: If you are looking for a company ... Respond to customer inquiries regarding product availability, pricing, order status, and delivery ...

Golden State Foods

Customer Support Representative

Frisco, TX · On-site

$15 - $20.50/hr

Customer Support Representative Established in 2006 as a division of Golden State Foods, Quality ... The Customer Support team manages the relationship with the individual stores to which we deliver ...

ePayPolicy

Customer Support Representative

Austin, TX · On-site

$15.75 - $21.50/hr

Customer Support Representative Every day, ePayPolicy helps over 10,000 insurance companies speed ... Our expert, live support team helps deliver exceptional care every day, with an industry-leading 97 ...

MCI Careers

Tech Support Representative

Killeen, TX · On-site

$12.52 - $15.52/hr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... We are now hiring a Tech Support Representative to handle inbound phone support. You will ...

Golden State Foods

Customer Support Representative

Frisco, TX · On-site

$15 - $20.50/hr

Customer Support Representative Established in 2006 as a division of Golden State Foods, Quality ... The Customer Support team manages the relationship with the individual stores to which we deliver ...

Altruist

Advisor Support Representative

Dallas, TX · On-site

... deliver superior outcomes for their clients. We're looking for exceptional talent to help us ... Advisor Support Representatives at Altruist operate at the intersection of product, operations, and ...

MCI Careers

Tech Support Representative

Killeen, TX

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... We are now hiring a Tech Support Representative to handle inbound phone support. You will ...

Reece Group

Builder Support Representative

Fort Worth, TX · On-site

$16.25 - $20.75/hr

... Builder Support Representative Level I role is to assist the Outside Builder Sales team in the ... Schedule delivery and install * Work with the builder to reconcile billing discrepancies

Reece Group

Builder Support Representative

Fort Worth, TX · On-site

$16.25 - $20.75/hr

... Builder Support Representative Level I role is to assist the Outside Builder Sales team in the ... Schedule delivery and install * Work with the builder to reconcile billing discrepancies

MCI Careers

Tech Support Representative

Killeen, TX · On-site

$14/hr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... We are now hiring a Tech Support Representative to handle inbound phone support. You will ...

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All JobsDelivery Support Representative JobsDelivery Support Representative Jobs in Texas

Delivery Support Representative information

What are the duties of a delivery support representative?

A delivery support representative assists with coordinating deliveries, tracking shipments, communicating with drivers and customers, and resolving delivery issues. They often use logistics software and maintain accurate records to ensure timely and efficient delivery operations.

What cities in Texas are hiring for Delivery Support Representative jobs?

Cities in Texas with the most Delivery Support Representative job openings:

Customer Support Representative

Richardson, TX • On-site

StoneEagle
See more jobs at StoneEagleexternal

$14.50 - $19.75/hr

Full-time

Posted 9 days ago

Job description

Job Summary

The Customer Support Representative serves our clients and customers by providing application and service information, resolving product issues, assisting them in maximizing their use of our applications, and training users and clients on the applications.  Working in a call center environment, the Customer Support Representative answers calls, responds to emails, and sets up menus that require math calculations.

Expectations   

You are expected to demonstrate integrity and trust in all interactions, both within the company and with clients, affiliates, competitors, and the industry. Speak up with your ideas and opinions, especially when they offer a different perspective, and show resilience during challenging times. Strive to deliver exceptional, "WOW" experiences to colleagues and clients, balance quality with meeting deadlines, and contribute to the future growth and improvement of our organization. Your role is to positively impact our people, products, processes, and outcomes, making lives better both internally and externally.

Key Responsibilities
  • Answer inbound customer phone calls and emails and follow up with outbound calls when necessary
  • Complete client requests in Stone Eagle applications with emphasis on accuracy over speed
  • Respond to customer requests for support using Salesforce and Five9 to track all communication and follow-up
  • Continuous learning of the applications to maximize level of service to clients
  • Provide excellent customer service with a sense of urgency
  • Share knowledge with other team members, and document processes to ensure we have multiple team members able to serve every client
  • Research issues as completely as possible and then recommend solutions
  • If you are unable to resolve an issue, obtain as much information as possible and provide updates to your team, manager, and potentially development for assistance
  • Act as a resource for users for internal special report requests; troubleshoot problems
  • Provide recommendations to managers and the leadership team for improvements to our processes and products
  • Accept feedback from your managers, apply it, and work diligently to improve and enhance your skill set
 
RequirementsExperience:
  • Overall understanding of the retail automotive industry and how our applications are used
  • Industry Knowledge/Trends 
  • Demonstrate ability to train and review core applications with internal and external clients
  • Have a strong understanding of the purpose of our applications from the user perspective
  • Clear and comprehensive understanding of products
  • Data entry skills including math calculations
  • Possess strong time management skills and ability to prioritize issues
Skills and Competencies:
  • Strong desire and ability to assist and communicate with our customers via phone and email
  • Demonstrate a positive attitude, flexibility, and willingness to do anything to help the team
  • Ability to manage attitude and emotions under difficult situations
  • Strive for first call resolution
  • Excellent written and verbal communication
  • Listener
  • Learner
  • Research
  • Analytical
  • Detailed oriented
  • Troubleshooting
  • Problem solving
  • Doesn’t give up easily
  • Focused, flexible, and able to multitask on various aspects of a project(s)
  • Ability to meet stated expectations on time and with quality
  • Produce quality work
  • Enhance department and organization reputation by accepting ownership for accomplishing new and different requests
Technical Skills:
  • Data entry skills including math calculations

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