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Delivery Support Analyst Jobs in Minnesota (NOW HIRING)

Thomson Reuters

Applications Support Analyst

Eagan, MN · On-site

Analyze customer and application issues, assess scope of impact, conduct basic root-cause analysis ... deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you ...

THOMSON REUTERS

Applications Support Analyst

Eagan, MN · On-site

Analyze customer and application issues, assess scope of impact, conduct basic root-cause analysis ... deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you ...

Sevita Health

Positive Support Analyst

Crookston, MN · On-site

$57K/yr

Ensure that support plans and services adhere to Individual Plans, quality standards, and ... If assigned, accurately administer and document delivery of medications and treatments; promptly ...

Sevita

Positive Support Analyst

Austin, MN · On-site

$57K/yr

Ensure that support plans and services adhere to Individual Plans, quality standards, and ... If assigned, accurately administer and document delivery of medications and treatments; promptly ...

Sevita Health

Positive Support Analyst

Saint Cloud, MN · On-site

$57K/yr

Ensure that support plans and services adhere to Individual Plans, quality standards, and ... If assigned, accurately administer and document delivery of medications and treatments; promptly ...

Sevita Health

Positive Support Analyst

Austin, MN · On-site

$57K/yr

Ensure that support plans and services adhere to Individual Plans, quality standards, and ... If assigned, accurately administer and document delivery of medications and treatments; promptly ...

Sevita Health

Positive Support Analyst

Saint Paul, MN · On-site

$57K/yr

Ensure that support plans and services adhere to Individual Plans, quality standards, and ... If assigned, accurately administer and document delivery of medications and treatments; promptly ...

Sevita

Positive Support Analyst

Crookston, MN · On-site

$57K/yr

Ensure that support plans and services adhere to Individual Plans, quality standards, and ... If assigned, accurately administer and document delivery of medications and treatments; promptly ...

WEG Electric Corp

IT Support Analyst

Minneapolis, MN · On-site

$70K - $80K/yr

The IT Support Analyst delivers onsite and remote technical support, ensures timely resolution of incidents and service requests, and collaborates with regional and global IT teams to maintain ...

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Delivery Support Analyst information

What is a delivery support analyst?

Delivery Support Analysts are professionals who help ensure the smooth delivery of products or services within an organization, particularly in IT and business settings. They monitor project progress, troubleshoot issues, coordinate between teams, and provide support to resolve delivery-related challenges. Their role is crucial for meeting project deadlines and maintaining high-quality standards, often acting as a bridge between technical teams and business stakeholders. Delivery Support Analysts may also prepare reports, manage documentation, and suggest process improvements to enhance delivery efficiency.

What are the key skills and qualifications needed to thrive as a delivery support analyst?

To thrive as a Delivery Support Analyst, you need strong analytical abilities, familiarity with IT service management processes, and a relevant degree in information technology or a related field. Experience with ticketing systems like ServiceNow, proficiency in Excel, and knowledge of ITIL frameworks or related certifications are commonly required. Excellent communication, problem-solving skills, and a customer-focused mindset help you effectively address delivery issues and collaborate with cross-functional teams. These skills are vital to ensuring seamless service delivery, swift issue resolution, and high client satisfaction in fast-paced IT environments.

How does a delivery support analyst typically collaborate with other teams to ensure successful project delivery?

As a Delivery Support Analyst, you work closely with project managers, technical teams, and client stakeholders to facilitate seamless project execution. Your daily responsibilities often include monitoring project progress, resolving issues, and coordinating between departments to address bottlenecks or resource gaps. Effective communication and documentation are key, as you’ll often translate technical information for non-technical audiences and vice versa. This collaborative environment not only aids in personal development but also exposes you to various aspects of project management and IT operations, offering valuable opportunities for career growth.

What cities in Minnesota are hiring for Delivery Support Analyst jobs?

Cities in Minnesota with the most Delivery Support Analyst job openings:

Infographic showing various Delivery Support Analyst job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 17% Part Time, and 8% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Technical Support Analyst

New Ulm, MN

Citizens Bank Minnesota
Commercial Banking • 51 - 200 employees
Learn more about Citizens Bank Minnesotaexternal

$25 - $32/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Description

Description for Technical Support Analyst:

Citizens Bank Minnesota is looking for a high performing Technical Support Analyst who loves working with people and has great attention to detail to take care of clients. The selected candidate will be responsible for Delivering the Ultimate Experience by developing positive relationships, while excelling in a variety of responsibilities. This is an outstanding opportunity to join a trusted financial institution. If you are an upbeat, positive candidate who works well in a team environment with the ability to seamlessly adapt to change, this is a career worthy of consideration. We are willing to accommodate the timeline for the right candidate to finish their education.


Job Responsibilities for Technical Support Analyst:

Administer SharePoint sites, including user permissions, content management, governance, site structure.

Design, develop, maintain, and support automated workflows and business processes across the bank's systems and applications, including core banking platforms, SharePoint, Power Automate, and third-party business solutions, to improve operational efficiency and service delivery.

Design and maintain SharePoint libraries, lists, pages, and metadata to support departmental processes and documentation needs.

Provide technical support for end-user hardware and software, including operating systems, Microsoft Office applications, banking applications, printers, and other peripherals.

Install, configure, and maintain new hardware and software across the organization.

Administer users, groups, and security permissions through Active Directory, Office 365, and other platforms.

Monitor antivirus alerts and ensure timely remediation of identified threats.

Perform vulnerability assessments and manage patch deployment to maintain system security.

Provide basic systems and network support, including monitoring connectivity, assisting with light firewall and switch tasks, and escalating complex issues as needed.

Image and deploy computers using standardized procedures.

Install and configure scanners for Remote Deposit Capture (RDC) customers, ensuring proper functionality and integration with banking systems.

Remain current with regulatory requirements and comply with all bank policies and procedures.

Benefits for Technical Support Analyst: 

Employee Benefit Summary - https://www.citizensmn.bank/assets/files/Wl56vMZw 

Health, dental, vision, life insurance, and disability

Hospital Indemnity, critical Illness and accident plans

401K Plan

Paid Time Off 


Citizens is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to: race, color, religion, sex, national origin, age, pregnancy (including childbirth, lactation and related medical conditions), mental or physical disability, and veteran status or any other classifications protected by federal, state or local law.

Requirements

Technical Support Analyst Qualifications:  

High school diploma or equivalent.

Communication skills.

Ability to follow technical documentation, procedures, and setup instructions accurately.

Basic understanding of PC hardware, Windows operating systems, and common software applications.

Familiarity with Office 365 tools, including Outlook, SharePoint, Teams, and OneDrive.

Basic knowledge of SharePoint administration concepts.

Basic understanding of networking concepts such as IP addressing, Wi-Fi, and cabling.

Strong organizational and time-management skills with the ability to handle multiple tasks.

Customer-service mindset with patience, professionalism, and attention to detail.

Ability to work effectively in a team environment and adapt to changing technology needs.

Awareness of cybersecurity best practices.

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