We are looking for an IT EUC Support Analyst to provide hands-on technical support for employees ... Deliver technical assistance to onsite and remote employees by diagnosing problems with desktops ...
Quick apply
We are looking for an IT EUC Support Analyst to provide hands-on technical support for employees ... Deliver technical assistance to onsite and remote employees by diagnosing problems with desktops ...
Senior Life Product Support Analyst Do you have a passion for both technical and analytical work ... teams to deliver high-quality product implementations. You will also: * Develop a deep ...
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Senior Life Product Support Analyst Do you have a passion for both technical and analytical work ... teams to deliver high-quality product implementations. You will also: * Develop a deep ...
Senior Life Product Support Analyst Do you have a passion for both technical and analytical work ... teams to deliver high-quality product implementations. You will also: * Develop a deep ...
Senior Life Product Support Analyst Do you have a passion for both technical and analytical work ... teams to deliver high-quality product implementations. You will also: * Develop a deep ...
Help Desk Support
Coralville, IA · On-site
$18.75 - $25.50/hr
The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemes and ... The Client has an opening for an IT Customer Support Analyst. Scheduled shift will be first shift ...
Help Desk Support
Coralville, IA · On-site
$18.75 - $25.50/hr
The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemes and ... The Client has an opening for an IT Customer Support Analyst. Scheduled shift will be first shift ...
Help Desk Support 3
Coralville, IA · On-site
$18.75 - $25.50/hr
The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and ... The IT Support Analyst position acts as the front-line customer contact point for Health Care ...
Help Desk Support 3
Coralville, IA · On-site
$18.75 - $25.50/hr
The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and ... The IT Support Analyst position acts as the front-line customer contact point for Health Care ...
Help Desk Support 3
Coralville, IA · On-site
$18.75 - $25.50/hr
We make sure that we deliver performance-driven products that are optimally developed as per your ... The IT Support Analyst position acts as the front-line customer contact point for Health Care ...
Help Desk Support 3
Coralville, IA · On-site
$18.75 - $25.50/hr
We make sure that we deliver performance-driven products that are optimally developed as per your ... The IT Support Analyst position acts as the front-line customer contact point for Health Care ...
Help Desk Support 3
$18.75 - $25.50/hr
The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and ... The IT Support Analyst position acts as the front-line customer contact point for Health Care ...
Help Desk Support 3
$18.75 - $25.50/hr
The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and ... The IT Support Analyst position acts as the front-line customer contact point for Health Care ...
Program Delivery Support * Provide technical estimating expertise to project managers, Public ... Strong analytical, organizational, and problem-solving skills. * Strong written and verbal ...
Program Delivery Support * Provide technical estimating expertise to project managers, Public ... Strong analytical, organizational, and problem-solving skills. * Strong written and verbal ...
Data Analyst - Disaster Recovery Cadre
Des Moines, IA · On-site +1
Program Delivery Support * Provide technical estimating expertise to project managers, Public ... Strong analytical, organizational, and problem-solving skills. * Strong written and verbal ...
Data Analyst - Disaster Recovery Cadre
Des Moines, IA · On-site +1
Program Delivery Support * Provide technical estimating expertise to project managers, Public ... Strong analytical, organizational, and problem-solving skills. * Strong written and verbal ...
Service desk
Coralville, IA · On-site
This allows us to deliver the required results in a timely manner that meets your schedule at a ... The IT Support Analyst position acts as the front-line customer contact point for Health Care ...
Service desk
Coralville, IA · On-site
This allows us to deliver the required results in a timely manner that meets your schedule at a ... The IT Support Analyst position acts as the front-line customer contact point for Health Care ...
Summary The Lead Treasury Analyst will provide advanced treasury and banking support across the ... and delivered effectively. * Partner with internal Legal teams to lead review, negotiation ...
Summary The Lead Treasury Analyst will provide advanced treasury and banking support across the ... and delivered effectively. * Partner with internal Legal teams to lead review, negotiation ...
Summary The Lead Treasury Analyst will provide advanced treasury and banking support across the ... and delivered effectively. * Partner with internal Legal teams to lead review, negotiation ...
Summary The Lead Treasury Analyst will provide advanced treasury and banking support across the ... and delivered effectively. * Partner with internal Legal teams to lead review, negotiation ...
... and deliver strong user experiences. • Support testing, usability reviews, documentation ... Strong analytical and problem solving skills, with comfort navigating ambiguity and complex ...
... and deliver strong user experiences. • Support testing, usability reviews, documentation ... Strong analytical and problem solving skills, with comfort navigating ambiguity and complex ...
... support project delivery and client outcomes. Required qualifications to be successful in this role: What You'll Bring • Current enrollment as a third-year student in a bachelor's degree program in ...
... support project delivery and client outcomes. Required qualifications to be successful in this role: What You'll Bring • Current enrollment as a third-year student in a bachelor's degree program in ...
As a Senior Service Delivery Analyst, you will join a team of five in our global IT Service ... In addition, you will support the management of AI licensing and help drive the practical use of AI ...
As a Senior Service Delivery Analyst, you will join a team of five in our global IT Service ... In addition, you will support the management of AI licensing and help drive the practical use of AI ...
As a Senior Service Delivery Analyst, you will join a team of five in our global IT Service ... In addition, you will support the management of AI licensing and help drive the practical use of AI ...
As a Senior Service Delivery Analyst, you will join a team of five in our global IT Service ... In addition, you will support the management of AI licensing and help drive the practical use of AI ...
Communications Programs Analyst (DTRN/SCN Architecture Support)
Peterson, IA · On-site
$76K - $99K/yr
Title: Communications Programs Analyst (DTRN/SCN Architecture Support) KBR is seeking a ... We Deliver - Together. KBR is an equal opportunity employer. All qualified applicants will receive ...
Communications Programs Analyst (DTRN/SCN Architecture Support)
Peterson, IA · On-site
$76K - $99K/yr
Title: Communications Programs Analyst (DTRN/SCN Architecture Support) KBR is seeking a ... We Deliver - Together. KBR is an equal opportunity employer. All qualified applicants will receive ...
Business Analyst
Cedar Rapids, IA · On-site
The Business Systems Analyst serves as a critical liaison between business stakeholders ... Commitment to delivering reliable, customer-focused solutions that support operational excellence ...
Business Analyst
Cedar Rapids, IA · On-site
The Business Systems Analyst serves as a critical liaison between business stakeholders ... Commitment to delivering reliable, customer-focused solutions that support operational excellence ...
Engineering Analyst/Senior Engineering Analyst
Urbandale, IA · On-site
$88K - $127K/yr
The engineering analyst also provides technical direction and support to maintain electric delivery systems as well as conducts operational and cost benefit studies, surveys and research to support ...
Engineering Analyst/Senior Engineering Analyst
Urbandale, IA · On-site
$88K - $127K/yr
The engineering analyst also provides technical direction and support to maintain electric delivery systems as well as conducts operational and cost benefit studies, surveys and research to support ...
Business Analyst
Des Moines, IA · On-site
Business Analyst Location: Des Moines, IA Duration: 6+ Months We are seeking a Business Analyst to ... deliver technology and expertise to support Citizens of Iowa and their families every day. This ...
Quick apply
Business Analyst
Des Moines, IA · On-site
Business Analyst Location: Des Moines, IA Duration: 6+ Months We are seeking a Business Analyst to ... deliver technology and expertise to support Citizens of Iowa and their families every day. This ...
Delivery Support Analyst information
What is a delivery support analyst?
Delivery Support Analysts are professionals who help ensure the smooth delivery of products or services within an organization, particularly in IT and business settings. They monitor project progress, troubleshoot issues, coordinate between teams, and provide support to resolve delivery-related challenges. Their role is crucial for meeting project deadlines and maintaining high-quality standards, often acting as a bridge between technical teams and business stakeholders. Delivery Support Analysts may also prepare reports, manage documentation, and suggest process improvements to enhance delivery efficiency.
What are the key skills and qualifications needed to thrive as a delivery support analyst?
To thrive as a Delivery Support Analyst, you need strong analytical abilities, familiarity with IT service management processes, and a relevant degree in information technology or a related field. Experience with ticketing systems like ServiceNow, proficiency in Excel, and knowledge of ITIL frameworks or related certifications are commonly required. Excellent communication, problem-solving skills, and a customer-focused mindset help you effectively address delivery issues and collaborate with cross-functional teams. These skills are vital to ensuring seamless service delivery, swift issue resolution, and high client satisfaction in fast-paced IT environments.
How does a delivery support analyst typically collaborate with other teams to ensure successful project delivery?
As a Delivery Support Analyst, you work closely with project managers, technical teams, and client stakeholders to facilitate seamless project execution. Your daily responsibilities often include monitoring project progress, resolving issues, and coordinating between departments to address bottlenecks or resource gaps. Effective communication and documentation are key, as you’ll often translate technical information for non-technical audiences and vice versa. This collaborative environment not only aids in personal development but also exposes you to various aspects of project management and IT operations, offering valuable opportunities for career growth.
IT EUC Support Analyst
West Des Moines, IA • On-site
Robert Half
• Recruiting and Staffing Services • 10K+ employees10,000+ employees
Temporary
Posted 21 days ago
Job description
We are looking for an IT EUC Support Analyst to provide hands-on technical support for employees across a dynamic insurance environment in West Des Moines, Iowa. This Long-term Contract position focuses on resolving hardware, software, access, and connectivity issues for both onsite and remote users while helping maintain a dependable end-user computing experience. The ideal candidate brings strong troubleshooting ability, a customer-focused mindset, and experience working within enterprise support operations. You will also contribute to documentation, asset oversight, and technical initiatives that improve service delivery.
Responsibilities:
• Manage and prioritize escalated incidents and service requests, ensuring issues are resolved within established service expectations.
• Deliver technical assistance to onsite and remote employees by diagnosing problems with desktops, laptops, peripherals, applications, and access tools.
• Investigate and resolve Windows-based hardware and software issues so users can quickly return to productivity.
• Support account access and application issues through Active Directory and related administrative tools.
• Maintain accurate records for company devices and related assets to support inventory control and lifecycle tracking.
• Create, revise, and enhance knowledge base content to improve support consistency and team efficiency.
• Participate in endpoint-related projects such as device deployments, refresh activities, software rollouts, and other technical initiatives.
• Assist employees using personal mobile devices for business access by supporting managed applications on iOS and Android platforms.
• Troubleshoot wired and wireless connectivity issues affecting office-based and remote staff.
• Use scripting or automation methods where appropriate to streamline recurring support tasks.• 5+ years of experience in end-user computing, desktop support, or advanced technical support roles within an enterprise setting.
• Strong expertise supporting Microsoft Windows environments, including configuration, troubleshooting, and device support; Windows 11 experience is highly preferred.
• Hands-on experience with service desk escalations, incident queue management, and timely ticket resolution.
• Proficiency with Active Directory for user support, access troubleshooting, and account-related issue resolution.
• Working knowledge of Microsoft 365 applications, including Teams, OneDrive, Outlook, and SharePoint.
• Ability to diagnose and repair laptops, desktops, and peripheral devices, including support for imaging and device refresh activities.
• Familiarity with networking fundamentals and the ability to resolve common wired, wireless, and remote connectivity issues.
• Exposure to virtualization tools such as VMware or Citrix, along with MacOS or mobile device support, is a plus.
Responsibilities:
• Manage and prioritize escalated incidents and service requests, ensuring issues are resolved within established service expectations.
• Deliver technical assistance to onsite and remote employees by diagnosing problems with desktops, laptops, peripherals, applications, and access tools.
• Investigate and resolve Windows-based hardware and software issues so users can quickly return to productivity.
• Support account access and application issues through Active Directory and related administrative tools.
• Maintain accurate records for company devices and related assets to support inventory control and lifecycle tracking.
• Create, revise, and enhance knowledge base content to improve support consistency and team efficiency.
• Participate in endpoint-related projects such as device deployments, refresh activities, software rollouts, and other technical initiatives.
• Assist employees using personal mobile devices for business access by supporting managed applications on iOS and Android platforms.
• Troubleshoot wired and wireless connectivity issues affecting office-based and remote staff.
• Use scripting or automation methods where appropriate to streamline recurring support tasks.• 5+ years of experience in end-user computing, desktop support, or advanced technical support roles within an enterprise setting.
• Strong expertise supporting Microsoft Windows environments, including configuration, troubleshooting, and device support; Windows 11 experience is highly preferred.
• Hands-on experience with service desk escalations, incident queue management, and timely ticket resolution.
• Proficiency with Active Directory for user support, access troubleshooting, and account-related issue resolution.
• Working knowledge of Microsoft 365 applications, including Teams, OneDrive, Outlook, and SharePoint.
• Ability to diagnose and repair laptops, desktops, and peripheral devices, including support for imaging and device refresh activities.
• Familiarity with networking fundamentals and the ability to resolve common wired, wireless, and remote connectivity issues.
• Exposure to virtualization tools such as VMware or Citrix, along with MacOS or mobile device support, is a plus.
About Robert Half
Sourced by ZipRecruiter
Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.
Industry
Recruiting and staffing services
Company size
10,000+ Employees
Headquarters location
San Ramon, CA, US
Year founded
1948