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Delivery Operations Associate Jobs in Toronto, ON

ALO

Sales & Service Lead - Bloor Street

Toronto, ON · On-site

They will ensure we deliver our targets for engagement, guest education and interaction, create a ... Use company performance tools to evaluate each operations associate and provide constant feedback ...

Sysco

Transportation Manager

Milton, ON · On-site

This role oversees all aspects of delivery operations, including driver management, route ... Associate Resource Groups (*benefits may vary based on location or bargaining unit) ADDITIONAL ...

DPDHL

Operations Clerk

North York, ON

CA$23.50/hr

Associates are eligible for a standard offering of medical and dental coverage and standard ... Codes delivery manifests and prepares billing. * Compiles statistical information from manifest ...

DPDHL

Operations Clerk

North York, ON · On-site

CA$23.50/hr

Associates are eligible for a standard offering of medical and dental coverage and standard ... Codes delivery manifests and prepares billing. * Compiles statistical information from manifest ...

PetSmart

Retail Operations Manager

Oakville, ON · On-site

Retail Operations Manager About Life at PetSmart At PetSmart, Anything for Pets begins with our ... to associates to ensure alignment and deliver on expectations. * Recognizes and celebrates ...

PetSmart

Retail Operations Manager

Oakville, ON · On-site

Retail Operations Manager About Life at PetSmart At PetSmart, Anything for Pets begins with our ... to associates to ensure alignment and deliver on expectations. * Recognizes and celebrates ...

PetSmart Careers

Retail Operations Manager

Oakville, ON · On-site

$21.75 - $35.85/hr

Retail Operations Manager About Life at PetSmart At PetSmart, Anything for Pets begins with our ... to associates to ensure alignment and deliver on expectations. * Recognizes and celebrates ...

PetSmart Careers

Retail Operations Manager

Oakville, ON · On-site

$21.75 - $35.85/hr

Retail Operations Manager About Life at PetSmart At PetSmart, Anything for Pets begins with our ... to associates to ensure alignment and deliver on expectations. * Recognizes and celebrates ...

PetSmart

Retail Operations Manager

Oakville, ON

Retail Operations Manager About Life at PetSmart At PetSmart, Anything for Pets begins with our ... to associates to ensure alignment and deliver on expectations. * Recognizes and celebrates ...

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All JobsDelivery Operations Associate JobsDelivery Operations Associate Jobs in Toronto, ON

Delivery Operations Associate information

What are the key skills and qualifications needed to thrive as a Delivery Operations Associate, and why are they important?

To thrive as a Delivery Operations Associate, you need strong organizational skills, attention to detail, and a high school diploma or equivalent, with some employers preferring logistics or supply chain experience. Familiarity with inventory management systems, route optimization software, and basic spreadsheet tools like Excel is typically required. Excellent communication, problem-solving abilities, and teamwork are essential soft skills for this role. These skills and qualities ensure efficient delivery processes, accurate order fulfillment, and high customer satisfaction in a fast-paced environment.

What is the highest paying delivery job?

The highest paying delivery jobs are often those that involve specialized skills or equipment, such as medical or pharmaceutical delivery drivers, or roles with companies offering premium compensation for long hours or high-volume routes. Independent contractors working with platforms like Uber Eats, DoorDash, or Amazon Flex can also earn higher wages through tips and surge pricing, especially with experience and efficient routes.

What are some common challenges faced by Delivery Operations Associates and how can they be managed?

Delivery Operations Associates often encounter challenges such as coordinating with multiple teams, managing tight delivery schedules, and resolving unexpected issues like shipment delays or inventory discrepancies. To manage these effectively, strong organizational skills and proactive communication are key. Building good relationships with drivers, warehouse staff, and customer service teams can also help to quickly resolve problems and keep deliveries on track. Staying adaptable and using technology to monitor deliveries can further streamline operations and reduce stress.

What is delivery operations job description?

A Delivery Operations Associate manages the coordination and execution of delivery processes, ensuring timely and accurate delivery of goods. They often use logistics software, communicate with drivers and customers, and monitor delivery performance to optimize efficiency and customer satisfaction.

What is the role of a delivery associate?

A delivery associate is responsible for transporting goods from a distribution center or store to customers, ensuring timely and accurate deliveries. They often use delivery apps or GPS devices, follow safety protocols, and may need a valid driver's license and a clean driving record. The role requires good customer service skills and physical stamina to handle packages and navigate routes efficiently.

What is the difference between Delivery Operations Associate vs Delivery Coordinator?

AspectDelivery Operations AssociateDelivery Coordinator
CredentialsHigh school diploma or equivalent; some roles may require logistics or supply chain certificationsHigh school diploma; experience in logistics or customer service often preferred
Work EnvironmentWarehouse, distribution centers, or delivery hubsOffice setting with field coordination
Employer & Industry UsageLogistics, e-commerce, retail companiesCourier services, retail, logistics firms
Common Search & ComparisonFocuses on operational tasks related to delivery processesEmphasizes coordinating delivery schedules and customer communication

The Delivery Operations Associate primarily handles the operational aspects of delivery logistics, such as managing shipments and warehouse tasks. In contrast, the Delivery Coordinator focuses on scheduling, customer communication, and coordinating delivery routes. Both roles are essential in logistics and often overlap, but their core responsibilities differ in scope and focus.

What are Delivery Operations Associates?

Delivery Operations Associates are professionals responsible for overseeing and coordinating the logistics of product deliveries. They manage order processing, track shipments, resolve delivery issues, and ensure timely and efficient delivery to customers. Their role often involves working closely with warehouse staff, drivers, and customer service teams to maintain smooth operations and high customer satisfaction. Attention to detail, organizational skills, and the ability to troubleshoot problems are essential qualities for this position.
What are popular job titles related to Delivery Operations Associate jobs in Toronto, ON? For Delivery Operations Associate jobs in Toronto, ON, the most frequently searched job titles are:
What job categories do people searching Delivery Operations Associate jobs in Toronto, ON look for? The top searched job categories for Delivery Operations Associate jobs in Toronto, ON are:
Delivery Operations Associate jobs near you
Infographic showing various Delivery Operations Associate job openings in Toronto, ON as of July 2026, with employment types broken down into 1% As Needed, 56% Full Time, 41% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Commercial Insurance Retention Associate (Remote First)

Zensurance

Toronto, ON • Remote

CA$52K - CA$58K/yr

Full-time

Re-posted 12 days ago

Job description

About Us:
 
Zensurance is redefining commercial insurance for Canadian businesses. 
 
As a leading InsurTech, we make getting the right coverage simple, fast, and accessible through a digital-first experience. Our platform combines advanced technology with deep industry expertise to deliver tailored insurance solutions that help businesses thrive.
 
Zensurance has been recognized for its rapid growth and industry impact:
 
Deloitte's Technology Fast 50 (2023, 2024, 2025)
Deloitte's Technology Fast 500 (2024, 2025)
Top Insurance Employers (2022)
 
At Zensurance, we value ownership, collaboration, and innovation. Our team thrives on solving complex challenges, challenging the status quo, and making a real impact in an industry ready for change. 
 
If you're looking to build something meaningful in a fast-growing, customer-focused company, we'd love to hear from you!

Our Retention team is the frontline for keeping client accounts in good standing. You'll work closely with our customers and external financing partners to resolve billing hurdles and ensure every account stays on track.

Reporting to the Team Lead, you'll play a huge part in our service cycle, making sure "behind-the-scenes" operations turn into a seamless experience for our clients.

Responsibilities:
  • Drive Financial Health: Manage billing queries and proactively connect with clients to collect payments and resolve discrepancies.
  • Broker Partnership: Assist our broker teams with mission-critical tasks, including processing cancellations, reinstatements, and general billing support.
  • Proactive Communication: Triage incoming emails and voicemails, ensuring licensed brokers can focus on complex needs while you handle the operational flow.
  • Accuracy & Compliance: Carefully review new billing contract data and audit files to ensure they meet our strict internal guidelines and process standards.
  • Operational Innovation: Recommend process improvements to streamline how we work with financing companies and improve the overall customer journey.
  • Tech-Driven Support: Monitor Slack alerts, schedule automated client messaging, and jump into clean-up projects to keep our data accurate and reliable.
Requirements:
  • Licensing: You hold a valid RIBO license.
  • Operational Foundation: 1+ year of experience handling administrative tasks, data entry, or high-volume operational workflows.
  • Client-First Mindset: A strong orientation toward both internal and external service-you enjoy helping colleagues and clients alike.
  • Communication Skills: Excellent phone and interpersonal skills, with the ability to translate technical billing issues into clear solutions.
  • Detail & Deadline Driven: Sharp attention to detail with the ability to multitask in a fast-paced, dynamic environment without losing accuracy.
  • Collaborative Spirit: A team player who takes initiative, learns quickly, and thrives in a collaborative, tech-forward set-up.
  • Digital Literacy: Comfortable using Google Workspace, Slack, Zoom, and modern CRM/office software.
$52,000 - $58,000 a year

At Zensurance, we hire for talent and potential.

Our On-Target Earnings (OTE) Structure

Your total cash compensation consists of a guaranteed base salary and a performance-based bonus. Our bonus structure is paid out quarterly and includes multipliers for any performance over target. This means your actual take-home pay can significantly exceed the standard OTE.

Total Potential Earnings

$58,000 OTE (Up to $68,000+ for top performers)

Determining Your Level

Your specific placement within this band will depend on your unique blend of skills, licensing, commercial insurance experience, and your interview performance.

Curious to learn more about our compensation structure? We'll dive into the exact breakdown during your initial interview!

Join Our Sales Team - Empowering Businesses, Building Careers
 
At Zensurance, we believe sales is about building relationships, providing value, and growing together. Here's what makes our team special:
 
We Fuel Your Growth
We invest in your learning with a broad training schedule in your first three months. We have an open feedback culture and provide constant goal setting to help you advance your career.
 
A Culture of Support & Innovation
You'll have the software and technology to manage client interactions, including our in-house Broker Management System (BMS). We give you the tools you need to succeed.
 
Delivering Value to Canadian Businesses
You'll empower Canadian small businesses with a simple approach to insurance. We work with over 50 providers, using our technology to quickly compare quotes. You'll provide expert advice, ensuring clients get the best coverage and price, with in-house claims support.
 
Leaders Who Support Your Success
Our sales leaders mentor and guide you, offering regular one-on-one meetings and daily team support.
 
Clear Career Growth
Our well-defined growth tracks show you what's needed to take your career to the next level, aligning with your skills and ambitions.
 
Benefits & Perks at Zensurance:
 
At Zensurance, we know that when our people thrive, so does our business. That's why we offer a flexible, people-first work environment designed to support your well-being, growth, and success.
 
If you're looking for a team that values learning, collaboration, and impactful work, we'd love to meet you!
 
Work Your Way
 
Remote-first setup for added flexibility 
Home office allowance to create a comfortable workspace
Top-tier tech: "Office in a box" with all necessary tech equipment
Half days before public holidays: Enjoy half days before long weekends
 
Your Health, Your Way
 
Flexible health and dental plans for families, including mental health support
Health & personal spending accounts to invest in wellness your way
Parental leave top-up, because family comes first
 
Investing in Your Growth
 
Education assistance reimbursement for courses, conferences, books, and memberships
Opportunities to learn from industry experts and grow your career
 
Staying Connected
 
Weekly Friday huddles to share updates and connect across teams
Virtual & in-person team-building events to strengthen our culture
 
We're building something special. Come be a part of it!
 
Who We Are:
 
Business is hard work, but insurance doesn't have to be!
 
We empower business owners with simple, tech-driven insurance solutions through our online platform. 
 
Our success is fueled by our team-oriented culture and four core values:
 
DELIVER - We set ambitious goals and achieve them.
INCLUDE- We foster an open and safe space for all.
INTEGRITY- We do what's right.
INVENT- We create straightforward, innovative solutions.
 
AI Tools and Your Interview:
 
We know AI is a valuable tool, and you're welcome to use it to prepare for your interview. However, please don't use AI assistants during the live interview itself. We want to have an authentic conversation with you, and using AI during the interview could affect our evaluation of your suitability for the role.
 
Just so you know, we use an AI scribe to help us take notes and review interviews, ensuring a fair and clear process.
 
Diversity & Inclusion:
 
Zensurance celebrates diversity and is committed to creating an inclusive environment. We welcome applications from all backgrounds and provide accommodations throughout the hiring process. If you need support, let us know, we're here to help.
 
Thank You!
 
We review every application with care to find the best fit for our team.
 
While we may take a little time to get back to you due to the high volume of applications we receive, know that a real human (not a bot!) is reviewing yours. We appreciate your patience and can't wait to learn more about you!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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