Delivery Operations Associate Jobs in Toronto, ON

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Overview

We are seeking a highly organized, detail-oriented, and proactive Senior Associate, Sales Operations & Enablement to support our Inside Sales organization across four offices. This role will be a critical partner to Sales Leadership, driving operational efficiency, enabling team success, and ensuring seamless execution of key processes and initiatives.

Based in Toronto (4 days in office), this role requires a strong blend of analytical capability, process optimization, cross-functional collaboration, and communication skills.

Key Responsibilities

Sales Operations & Process Excellence

• Lead expense management processes for the Inside Sales team, including tracking, reporting, and optimization
• Identify and implement process improvements to enhance team efficiency and scalability
• Conduct regular audits across the Inside Sales team to ensure compliance, accuracy, and consistency
• Develop and maintain standardized processes, documentation, and best practices

Sales Enablement & Training

• Support onboarding and training for new sales systems and tools (e.g., Salesforce)
• Lead onboarding process optimization and execution for new hires
• Deliver training sessions on systems, processes, and tools
• Partner with Marketing and Product Teams to support broader initiatives and adoption

Reporting & Analytics

• Build and maintain sales performance dashboards and reporting (Excel, Salesforce, PowerBI)
• Provide insights and analysis to Sales Leadership to support decision-making
• Ensure data integrity and consistency across reporting tools

Leadership Support & Communications

• Draft and manage internal communications to support alignment and engagement
• Act as a central resource for the Inside Sales team, ensuring access to tools, resources, and information

Cross-Functional Collaboration

• Liaise with internal stakeholders across BMO GAM (e.g., HR, Finance, Technology, Marketing)
• Support hiring processes including coordination, execution, tracking and candidate experience
• Help organize and maintain centralized resources and documentation for team efficiency

Qualifications & Skills

• Strong proficiency in Excel, PowerPoint, Word, and Salesforce (advanced Excel skills preferred)
• Excellent organizational and project management skills with the ability to manage multiple priorities
• Strong analytical mindset with attention to detail and problem-solving abilities
• Exceptional communication skills (written and verbal)
• Experience supporting sales teams, sales operations, or enablement functions is preferred
• Ability to work independently while collaborating across teams and functions
• Comfortable operating in a fast-paced, evolving environment

Additional Details

• Location: Toronto (4 days in-office required)
• Travel: Occasional travel required (10-20%)

The above represents BMO Financial Group's pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.

BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit:https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.