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How much do delivery customer service representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for delivery customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a delivery customer service representative?

Delivery Customer Service Representatives are professionals who assist customers with inquiries, issues, and requests related to their deliveries. Their responsibilities typically include tracking orders, resolving delivery problems, handling complaints, and ensuring customer satisfaction throughout the delivery process. They often work for logistics companies, retailers, or food delivery services, communicating with both customers and delivery personnel to coordinate and facilitate timely deliveries. Excellent communication, problem-solving, and organizational skills are essential for this role.

What are the key skills and qualifications needed to thrive as a delivery customer service representative?

To thrive as a Delivery Customer Service Representative, you need strong communication skills, problem-solving abilities, and basic knowledge of logistics, often supported by a high school diploma or equivalent. Familiarity with order management systems, GPS navigation apps, and customer relationship management (CRM) software is typically expected. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure help you deliver excellent service and resolve customer concerns. These skills are crucial for ensuring customer satisfaction, efficient delivery operations, and building a positive brand reputation.

How does a delivery customer service representative typically collaborate with drivers and the logistics team to resolve delivery issues?

Delivery Customer Service Representatives play a central role in coordinating between customers, drivers, and the logistics team. When a delivery issue arises, such as a delayed or missing package, they quickly gather information from drivers and warehouse staff to identify the root cause. Effective representatives maintain clear communication channels, update customers with timely status reports, and work closely with team members to find and implement solutions. This collaborative approach ensures smoother operations and higher customer satisfaction.

What are the duties of a delivery customer service representative?

A delivery customer service representative handles customer inquiries, tracks deliveries, resolves issues related to orders or deliveries, and provides information about products and services. They often communicate via phone, email, or chat and may use delivery management software to coordinate and update delivery statuses.
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What cities are hiring for Delivery Customer Service Representative jobs?

Cities with the most Delivery Customer Service Representative job openings:

What are popular job titles related to Delivery Customer Service Representative jobs?

For Delivery Customer Service Representative jobs, the most frequently searched job titles are:

Customer Service Representative

Hinesville, GA • On-site

Customer Service | Full-Time
See more jobs at Customer Service | Full-Timeexternal

$14.75 - $20/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Customer Service Representative

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a natural problem solver with a passion for helping others? We're looking for a Customer Service Representative to join our team and provide outstanding support to customers while representing some of the world's most recognizable brands. If you thrive in a fast-paced environment and enjoy making a difference, we want to hear from you!

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Key Responsibilities:
  • Engage with customers via inbound calls to understand and resolve their concerns.
  • Use internal systems and tools to manage accounts and process requests.
  • Identify opportunities to upsell or upgrade services using consultative sales techniques.
  • Clearly explain products, services, and procedures to customers.
  • Escalate unresolved or complex issues to the appropriate team or manager.
  • Ensure first-call resolution through effective communication and problem-solving.
Ideal Candidates for This Position Are Highly Motivated and Dedicated and Should Possess the Below Qualities:
  • Must be 18 years or older with a high school diploma or equivalent.
  • Strong written and verbal communication skills.
  • Ability to type 20+ words per minute accurately.
  • Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Dependable and punctual with a strong work ethic.
  • Skilled in troubleshooting, conflict resolution, and customer follow-up.
  • A customer-first mindset: empathetic, patient, and responsive.
  • Ability to multi-task, stay organized, and work independently.
  • Thrive in a fast-paced, team-oriented environment.
  • Excellent interpersonal skills and a collaborative spirit.
Compensation and Benefits That Fit Your Life

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

  • Paid Time Off: Earn PTO and paid holidays to take the time you need.
  • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
  • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
  • Retirement Savings: Secure your future with retirement savings programs, where available.
  • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
  • Life Insurance: Access life insurance options to safeguard your loved ones.
  • Supplemental Insurance: Accident and critical illness insurance
  • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
  • Paid Training: Learn new skills while earning a paycheck.
  • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
  • Casual Dress Code: Be comfortable while you work.

If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

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