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Defect Manager Jobs in Michigan City, IN (NOW HIRING)

AK Steel

Quality Engineer

Burns Harbor, IN

$67K - $86K/yr

Regularly communicates customer problems to management and workforce * Assists in development of ... Working knowledge of metallurgical principles and steel defect origins * Good verbal and written ...

Commercial Vehicle Group

Quality Engineer

Michigan City, IN · On-site

$70K - $90K/yr

... focused on defect reduction and process improvement. • Actively engage on the plant floor to ... and manage return database. • Submit 8Ds and corrective actions through customer portals. • ...

Commercial Vehicle Group

Quality Engineer

Michigan City, IN

$70K - $90K/yr

Lead Kaizen activities focused on defect reduction and process improvement. Actively engage on the ... Investigate customer returns and manage return database. Submit 8Ds and corrective actions through ...

Target

Starbucks Barista (T1286)

Valparaiso, IN

$15.50/hr

Experience with food quality and freshness management * Knowledge of state and federal food safety ... cleaning, defect, signing and backstock * Maintain an on-going awareness of all promotional ...

All JobsDefect JobsDefect Manager JobsDefect Manager Jobs in Michigan City, IN

Defect Manager information

Who is responsible for defect management?

In the role of Defect Manager, the individual is responsible for overseeing defect identification, tracking, and resolution throughout the software development or manufacturing process. They coordinate with development, quality assurance, and other teams to ensure defects are addressed efficiently, often using tools like defect tracking systems. Strong communication and analytical skills are essential for effective defect management.

What are some common challenges a defect manager faces when coordinating between development and QA teams?

Defect Managers often encounter challenges such as ensuring clear communication between development and QA teams, prioritizing defects based on business impact, and managing tight release deadlines. Balancing multiple stakeholders’ expectations while maintaining accurate defect tracking can also be demanding. Successful Defect Managers proactively facilitate meetings, clarify defect statuses, and help develop efficient workflows to resolve issues quickly, fostering a collaborative environment.

What are the responsibilities of a defect manager?

A defect manager is responsible for identifying, documenting, and tracking software or product defects throughout the development process. They prioritize issues, coordinate with development and testing teams, and ensure timely resolution to maintain quality standards. Proficiency in defect tracking tools and strong communication skills are essential for this role.

What is a defect manager?

Defect Managers are professionals responsible for overseeing the defect management process within a project or organization, particularly in software development and quality assurance. They coordinate the identification, documentation, prioritization, tracking, and resolution of defects (bugs or issues) found during testing phases. Defect Managers act as a bridge between testing teams and developers to ensure that defects are addressed efficiently and do not hinder project timelines. Their role is crucial to maintaining product quality and ensuring that all issues are properly managed before release.

What are the key skills and qualifications needed to thrive as a defect manager, and why are they important?

To thrive as a Defect Manager, you need a strong background in software testing, quality assurance, and defect lifecycle management, often supported by a degree in computer science or a related field. Familiarity with defect tracking tools such as JIRA, Bugzilla, or HP ALM, as well as knowledge of test management systems, is typically required. Excellent communication, attention to detail, and problem-solving abilities are vital soft skills for collaborating with development and testing teams. These skills and qualities are crucial for ensuring timely resolution of defects, maintaining product quality, and streamlining the software delivery process.
Defect Manager jobs near you
Infographic showing various Defect Manager job openings in Michigan City, IN as of June 2026, with employment types broken down into 82% Full Time, and 18% Contract. Highlights an 68% In-person, and 32% Hybrid job distribution.

Business Analyst Enterprise Applications

Dwyer Instruments, Inc.

Michigan City, IN • On-site

$98K - $100K/yr

Full-time

Posted 10 days ago

Job description

Job Type
Full-time
Description
Position Summary
The Business Analyst - Enterprise Applications, ERP Center of Excellence & Service Desk Triage serves as the primary liaison between business stakeholders, Information Technology, application support teams, and external partners. This role is responsible for business analysis, enterprise application support coordination, oversight of the Service Desk triage process, and helping establish and mature an Enterprise Applications Center of Excellence (CoE). The Business Analyst drives standardization of enterprise application support processes, business process improvements, ERP governance, knowledge management, and continuous improvement initiatives while ensuring incidents, service requests, enhancements, and projects are effectively prioritized, coordinated, and delivered.
Business Analysis
  • Gather, analyze, document, and validate business requirements.
  • Develop business process maps, workflows, functional specifications, and solution documentation.
  • Partner with business leaders to identify opportunities for process improvement.
  • Coordinate User Acceptance Testing (UAT), implementations, upgrades, and deployments.
  • Assist with business process redesign and ERP optimization initiatives

Enterprise Applications Center of Excellence (CoE)
  • Assist in building and maintaining an Enterprise Applications Center of Excellence.
  • Develop and maintain application standards, SOPs, and documentation.
  • Promote standardized business processes.
  • Maintain knowledge repositories and support playbooks.
  • Participate in ERP modernization initiatives.
  • Recommend operational improvements.

ERP Applications Help Desk
  • Coordinate daily Help Desk activities.
  • Develop ticket triage and routing procedures.
  • Help establish Tier 1, Tier 2, and Tier 3 support processes.
  • Maintain knowledge articles.
  • Coordinate application support.
  • Monitor ticket queues and recurring issues.

Service Desk Triage Oversight
  • Oversee daily Service Desk triage.
  • Ensure incidents are prioritized and assigned appropriately.
  • Monitor SLA compliance and escalate critical issues.
  • Coordinate Major Incident response.
  • Facilitate operational reviews and Root Cause Analysis.
  • Drive backlog reduction

Application Support Coordination
  • Coordinate enterprise application support.
  • Work with vendors and technical teams to resolve issues.
  • Participate in release planning and testing.
  • Assist with enhancements and defect prioritization.

Reporting & Metrics
  • Maintain dashboards for incident volume, SLA compliance, response/resolution times, backlog, application availability, customer satisfaction, recurring issues, and continuous improvement metrics. Present operational metrics and recommendations to IT leadership.

Requirements
Qualifications
  • Bachelor's degree in Business, Information Technology, Computer Science, or equivalent experience
  • 5+ years of Business Analysis, Enterprise Applications, or Application Support experience
  • Experience supporting ERP or enterprise applications
  • Experience with Service Desk/ticketing systems
  • Strong analytical, communication, and organizational skills.

Preferred Qualifications
  • Experience supporting manufacturing or distribution environments
  • ERP modernization projects
  • ITIL familiarity
  • Enterprise integrations
  • SQL and reporting
  • Documentation and knowledge management.

Key Competencies
Business Process Analysis, Requirements Gathering, Enterprise Application Support, ERP Governance, Service Desk Operations, Incident & Problem Management, Continuous Improvement, Process Documentation, Customer Service, Communication, Vendor Coordination, Project Coordination.
Salary Description
98,500 - 100,000

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