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The Senior Product Manager - AI will contribute to the success of the Service, Operations, and Support (SOS) organization, a technology department within T&O's Engineering and Platforms. The SOS organization is the face of technology to internal end-users, including system & network operations, IT Help Desk, end-user asset deployment, and IT Service Management (ITSM) governance practices. The following responsibilities apply to the Senior Product Manager - AI.

Leads the strategy, implementation and ongoing management of enterprise AI capabilities. Owns the end-to-end lifecycle from use case identification, feasibility assessment, product vision and roadmap through solution design, implementation, adoption, performance monitoring and continuous improvement. Partners with business, technology, data science, machine learning engineering, architecture, cybersecurity, risk, compliance and vendor teams to deliver scalable, secure, governed and measurable AI solutions that create business value. Additional responsibilities include:

• Defines the vision, success measures, roadmap and delivery priorities for Gen AI systems aligned to business and technology objectives.
• Assesses and prioritizes Gen AI use cases based on business value, technical feasibility, data readiness, implementation complexity, risk and adoption potential.
• Translates business needs into requirements, epics, user stories, acceptance criteria and implementation plans for cross-functional delivery teams.
• Leads solution design and implementation activities, including prompt workflows, knowledge retrieval, data pipelines, model integration, controls, testing and release readiness.
• Applies knowledge of large language models, machine learning, deep learning, retrieval-augmented generation, prompt engineering, model evaluation and data governance to guide delivery decisions.
• Ensures AI solutions meet enterprise expectations for responsible AI, privacy, security, data protection, auditability, accessibility, resilience and risk management.
• Drives implementation readiness, adoption, change management, communications, training and transition to operational support.
• Monitors post-implementation performance, including quality, accuracy, usefulness, adoption, reliability, model drift, user feedback, risk indicators and business outcomes.
• Builds effective relationships across business, technology, governance and vendor teams; removes blockers and communicates complex AI concepts in clear business language.
• Produces regular reporting and executive updates on roadmap progress, delivery risks, adoption, value realization, system health and continuous improvement opportunities.
• Operates at a group or enterprise-wide level as a specialist resource to senior leaders and stakeholders.
• Takes measured risks while protecting the bank by applying the Risk Management Framework, Risk Culture and approved Risk Appetite in alignment with policy documents, laws and regulations.

Qualifications:

• Typically 7+ years of relevant experience and a post-secondary degree in technology, computer science, data science, engineering, business or a related field, or an equivalent combination of education and experience.
• Seasoned professional with experience delivering technology, AI, or enterprise platform initiatives from concept through implementation and sustainment.
• Proficient in product management, project delivery, technology business requirements, implementation planning and stakeholder management.
• In-depth knowledge of ITSM and the ITIL methodology and its practices
• Strong understanding of of Generative AI, machine learning, deep learning, large language models, prompt engineering, retrieval-augmented generation, model evaluation and AI solution design.
• Strong knowledge of responsible AI, trust, bias, ethics, privacy, security, risk management, and operational sustainment.
• Knowledgeable in data wrangling, preprocessing, governance, visualization, data-driven decision making, computational thinking, programming concepts, ML algorithms, and model scaling
• Experience with ServiceNow platform is a strong asset
• Expert analytical and problem-solving skills, including data-driven decision making
• Expert communication, influence, and collaboration skills, with the ability to manage ambiguity and explain complex AI concepts to business and executive audiences
• Expert verbal and written communication skills

Note: This role requires 2 days in the office.

The above represents BMO Financial Group's pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.

BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit:https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.