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Dealership Service Manager Jobs in Chaska, MN (NOW HIRING)

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Dealership Service Manager information

See Chaska, MN salary details

$35.4K

$75K

$127.1K

How much do dealership service manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for dealership service manager in Chaska, MN is $75,024.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,800.00 and $86,300.00 per year, depending on experience, location, and employer.

What does a dealership service manager do?

A Dealership Service Manager oversees the service department at an automotive dealership. They are responsible for managing service staff, ensuring high-quality customer service, meeting sales and productivity goals, and maintaining service records. Additionally, they coordinate repairs and maintenance, handle customer complaints, and ensure compliance with company policies and industry regulations. Their role is essential for keeping the service department running efficiently and profitably.

What are some common challenges faced by a dealership service manager, and how can they be addressed?

Dealership Service Managers often face challenges such as balancing customer satisfaction with operational efficiency, managing a diverse team of technicians, and staying updated with automotive technology advancements. Effective communication, strong organizational skills, and ongoing training are essential to address these issues. Building a positive service culture and fostering collaboration between departments can also help resolve conflicts and improve overall performance.

What are the key skills and qualifications needed to thrive as a dealership service manager, and why are they important?

To thrive as a Dealership Service Manager, you need expertise in automotive repair, customer service, and team leadership, often supported by experience in automotive service and relevant certifications like ASE. Familiarity with dealership management software, scheduling systems, and diagnostic tools is typically required. Strong interpersonal skills, conflict resolution, and the ability to motivate staff set top performers apart. These skills are crucial for ensuring efficient service operations, high customer satisfaction, and a productive work environment.

What is the difference between Dealership Service Manager vs Service Advisor?

AspectDealership Service ManagerService Advisor
CredentialsExperience in automotive service management, certifications like ASE Master Technician or Service Management certificationsHigh school diploma or equivalent, ASE certifications often preferred
Work EnvironmentOversees service department operations, manages staff, and ensures customer satisfactionInteracts directly with customers, writes repair orders, and explains services
Industry UsageCommonly found in automotive dealerships, responsible for overall service department performanceFound in dealerships and repair shops, focusing on customer communication and service sales

The main difference between a Dealership Service Manager and a Service Advisor is their role focus. The Service Manager oversees the entire service department, manages staff, and ensures operational efficiency, while the Service Advisor acts as the primary point of contact for customers, explaining repairs and selling services. Both roles require automotive knowledge, but their responsibilities and daily tasks differ significantly.

How to become a dealership service manager?

To become a dealership service manager, candidates typically need a combination of automotive technical knowledge and management skills, often gained through experience as a service technician or advisor. A relevant post-secondary education, such as a diploma or degree in automotive technology or business management, can be beneficial. Certifications like ASE (Automotive Service Excellence) can also enhance prospects, and strong leadership, communication, and customer service skills are essential for success in this role.

What cities near Chaska, MN are hiring for Dealership Service Manager jobs?

Cities near Chaska, MN with the most Dealership Service Manager job openings:

Dealership Service Manager jobs near you

Ford & CDJR Service Director

Minneapolis, MN • On-site

Veero Ford & CDJR of Morris
See more jobs at Veero Ford & CDJR of Morrisexternal

$80K - $130K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Ford & CDJR Service Director
Location: Veero Ford & Chrysler Dodge Jeep Ram - Morris, MN
About Veero Ford & CDJR
At Veero Ford & Chrysler Dodge Jeep Ram, we believe that great service starts with great people. Our dealership is rooted in small-town values: honesty, accountability, and treating customers like neighbors rather than numbers. We coach and support our team daily, invest heavily in training, and offer big-city opportunities without the noise, traffic, or grind.
Morris, MN offers what metro markets can't; quiet living, a lower cost of living, short commutes, a tight-knit community, and access to lakes and outdoor recreation. For the right leader, this is a chance to build a high-performing service department while enjoying a better quality of life.
Relocation assistance is available and can be discussed during the interview process.
Job Type & Schedule
  • Job Type: Full-Time
  • Schedule: Monday to Friday

Work Requirements
  • Work Location: In person
  • Ability to Commute/Relocate: Morris, MN

Compensation
  • $80,000 - $130,000 per year based on previous experience and qualifications
Role Summary
Veero Ford & CDJR is seeking an experienced, hands-on Service Manager to lead a busy, fast-growing service department representing both Ford and Stellantis brands. This role requires a strong operational mindset, disciplined process execution, and the ability to coach and motivate a diverse team of advisors, technicians, and support staff.
This is an opportunity to help reshape and grow the service department of a dual-franchise Ford and Chrysler Dodge Jeep Ram dealership. The successful candidate will work directly with ownership and fixed operations leadership to build processes, develop technicians, improve customer retention, and create a high-performing service culture.
The ideal candidate thrives on accountability, process improvement, customer satisfaction, and efficient shop flow. We are looking for a leader who embraces continuous improvement, team development, and operational excellence while creating an exceptional customer experience. If you want to run a tight operation, develop people, make a meaningful impact, and build a department the right way while enjoying small-town quality of life, this role is built for you.
This position offers the opportunity to lead positive change, strengthen processes, improve performance, and help shape the future of a growing dealership group. For the right candidate, this is more than a management role-it's a chance to build something special and leave a lasting mark on a Ford and Chrysler Dodge Jeep Ram service operation committed to long-term success
Responsibilities
Leadership & Department Oversight
  • Manage daily service operations, workflow, and customer communication
  • Coach advisors, technicians, and service staff to meet performance expectations
  • Oversee dispatching, RO management, shop flow, and daily productivity
  • Ensure consistent execution of processes and high customer satisfaction
Operational Performance
  • Track and improve key service KPIs technician efficiency, hours per RO, EFL, multipoint inspection completion, declined work follow-up, and warranty accuracy
  • Maintain service retention and CSI goals
  • Ensure quality control on all repairs and proper documentation
Customer Experience
  • Handle escalated customer concerns with urgency and professionalism
  • Monitor CSI surveys and online reviews weekly
  • Create a customer-first environment throughout the service lane
Financial Management
Support dealer and fixed ops leadership with forecasting and reporting
Manage department profitability, labor gross, and expense control
Drive revenue through disciplined processes and strong service presentation
Partner with Parts Manager on inventory availability, returns, and obsolescence control
Qualifications
  • 3+ years of dealership service management or assistant service manager experience
  • Strong understanding of Ford or Stellantis service operations preferred
  • Proven experience improving shop performance and customer satisfaction
  • Ability to lead with clarity, discipline, and calm under pressure
  • Strong communication and conflict-resolution skills
  • Solid grasp of KPIs, financial metrics, and workflow management
  • Valid driver's license and clean driving record

Why Join Veero Ford & CDJR
  • Small-town living with big-city opportunity
  • No traffic, short commutes, lower cost of living
  • A leadership team that supports your ideas, growth, and career path
  • A stable, respectful environment committed to process and development
  • Growing store with strong demand across Ford and Stellantis brands
  • Relocation assistance available
  • Long-term advancement opportunities as the group expands

Benefits
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Paid time off and holidays
  • Paid training and continuous development
  • Life insurance
  • HSA availability
  • Employee vehicle purchase discounts
  • Career path opportunities as the group grows

Equal Opportunity Employer Statement
Veero Ford & Chrysler Dodge Jeep Ram is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any protected category.

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