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Dealer Operations Manager Jobs in Rochester, MI (NOW HIRING)

Entrega

Dealer Operations Analyst

Troy, MI · On-site

The Dealer Operations Analyst is expected to provide exceptional support for Dealers. They address ... Communication - This role is responsible for managing Dealer communication focusing on delivering ...

Stellantis

Warranty Operations Manager

Auburn Hills, MI · On-site

Streamline dealer warranty claim submission and adjudication processes to reduce administrative ... operational performance targets. * Manage vendor contracts and third-party partner performance to ...

New

Stellantis

Warranty Operations Manager

Auburn Hills, MI · On-site

Streamline dealer warranty claim submission and adjudication processes to reduce administrative ... Experience managing third-party vendors, contact center operations, vendor contracts, budgets, and ...

New

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All JobsDealer Operations JobsDealer Operations Manager JobsDealer Operations Manager Jobs in Rochester, MI

Dealer Operations Manager information

See Rochester, MI salary details

$28.5K

$58.4K

$109.1K

How much do dealer operations manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for dealer operations manager in Rochester, MI is $58,408.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,700.00 and $71,300.00 per year, depending on experience, location, and employer.

What does a dealer operations manager do?

A Dealer Operations Manager oversees the performance and operations of dealership networks for automotive manufacturers or distributors. Their responsibilities typically include managing dealer relationships, implementing sales and service strategies, ensuring compliance with company standards, analyzing performance data, and supporting dealers in achieving sales targets. They often serve as a key liaison between the corporate office and individual dealerships, working to optimize business processes and improve customer satisfaction.

What are the key skills and qualifications needed to thrive as a dealer operations manager?

To thrive as a Dealer Operations Manager, you need strong analytical abilities, knowledge of dealership processes, and a background in business administration or automotive management. Familiarity with dealership management systems (DMS), CRM software, and inventory management tools are typically required, along with relevant certifications like NADA or OEM training. Exceptional leadership, communication, and problem-solving skills help foster productive dealer relationships and drive operational improvements. These skills and qualifications are essential for maximizing dealership performance, ensuring compliance, and achieving business objectives in a competitive market.

What are some common challenges faced by dealer operations managers, and how can they be addressed?

Dealer Operations Managers often encounter challenges such as ensuring consistent performance across multiple dealerships, maintaining compliance with company and industry standards, and effectively managing diverse teams. Addressing these challenges typically involves implementing clear operational processes, providing ongoing training, and fostering open communication between dealerships and corporate leadership. Embracing data-driven decision-making and leveraging technology can also help streamline operations and improve overall efficiency.

What is the difference between Dealer Operations Manager vs Sales Manager?

AspectDealer Operations ManagerSales Manager
Primary FocusOversees dealership operations, including service, parts, and customer experienceLeads sales teams to meet revenue targets and drive vehicle sales
Required CredentialsTypically requires automotive management experience, possibly a dealership management certificationOften requires sales experience, with or without specific certifications
Work EnvironmentDealerships, automotive groupsDealerships, automotive sales departments
Industry UsageCommonly used in automotive dealership managementCommonly used in automotive sales and marketing

The Dealer Operations Manager focuses on overall dealership operations, ensuring smooth functioning across departments, while the Sales Manager concentrates on driving vehicle sales and managing the sales team. Both roles are essential in automotive dealerships but serve different core functions.

Is dealer operations manager a high paying job?

Dealer Operations Managers typically earn a competitive salary that varies based on experience, location, and the size of the dealership or organization. In general, it is considered a mid- to high-level management position with compensation that can include bonuses and benefits, reflecting the responsibilities involved in overseeing dealer networks and operations.

What is a dealer operations manager?

A dealer operations manager oversees the daily functions of automotive or equipment dealerships, including sales, service, inventory management, and customer relations. They coordinate between dealership staff and manufacturers, often using management software, and ensure compliance with company policies and industry regulations.

What cities near Rochester, MI are hiring for Dealer Operations Manager jobs?

Cities near Rochester, MI with the most Dealer Operations Manager job openings:

Dealer Operations Manager jobs near you
Infographic showing various Dealer Operations Manager job openings in Rochester, MI as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, 1% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $58,408 per year, or $28.1 per hour.

Dealer Operations Analyst

Entrega

Troy, MI • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Position Summary:

The Dealer Operations Analyst is expected to provide exceptional support for Dealers.  They address all Dealer technical and or program questions, issues and processes with urgency and empathy.  They will communicate with Dealers via phone and email and will ensure documentation of all interactions are timely and accurate.  This role is highly dependent on the overall success of the team, where team communication and coordination are paramount to all day-to-day activities.

Responsibilities and Duties:
  • Communication - This role is responsible for managing Dealer communication focusing on delivering empathy, value, and authenticity in each interaction.  Communication is inbound through a shared phone line and email account, as well as driving proactive engagement with Dealers and their partners in solving questions and concerns and aid in overall utilization of the software applications.  All communication is held to an SLA as well as quality scores. 
  • Troubleshooting - Dealers engage this role to assist with questions and/or issues as related to several proprietary OEM software applications. This role is expected to thoroughly investigate these Dealer questions and/or issues by asking discovery questions and then conducting root cause analysis.  This requires a solid understanding of the OEM software applications, Dealership inventory data process and third-party vendor functionality.  This role will escalate unresolved issues if technical investigation is required.
  • Software Onboarding - This role orchestrates the technical onboarding process for Dealers to the OEM software applications. This role is required to strictly adhere to the process, effectively communicate all requirements for a successful launch as well as educating the Dealer on how to utilize the applications.
  • Documentation - Adherence to detailed and high-quality documentation is essential to this role.  Understanding all aspects of our Dealer communication, issues and questions addressed along with our recommended solutions enables us to continue to ensure that provide an accurate data narrative about our project delivery to our clients.
  • Additional Responsibilities - Perform other tasks and duties as required to support and contribute to the overall success of the organization.

 

Qualifications:
  • Ability to work independently as well as in a team environment.
  • Comfortability working under pressure or strict deadlines.
  • Demonstrated ability to solve problems and formulate recommendations.
  • Passion for learning and personal growth.
  • Possess organizational and prioritization skills.
  • Self-starter with a high degree of integrity and professionalism.
  • Understanding of organizational methods and time management process.
Education and Experience:
  • Bachelor's degree or equivalent work experience required.
  • Equivalent work experience entails 4+ years in customer and client service focused industry or technical support.
  • Professional references required upon request.

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