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Day Universal Tour Guide Jobs in Springfield, MA

Travel + Leisure Co.

Tour Guide

Windsor, CT · On-site

$16.90/hr

Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Tour Guide The Tour Guide is the first point of contact ...

Travel + Leisure Co.

Tour Guide

Windsor, CT · On-site

$16.90/hr

Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Tour Guide The Tour Guide is the first point of contact ...

Wynd Technologies, Inc

Tour Guide

Windsor, CT · On-site

$16.90/hr

Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Tour Guide The Tour Guide is the first point of contact ...

Sam's Club

Merchandise and Stocking Associate

Hartford, CT · On-site

$20 - $28/hr

From every day needs to special occasions, members need you, as their mini tour guide, to take them that special product. Depending on the shift you work, your job could include moving inventory in ...

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All JobsDay Universal Tour Guide JobsDay Universal Tour Guide Jobs in Springfield, MA

Day Universal Tour Guide information

See Springfield, MA salary details

$8

$18

$33

How much do day universal tour guide jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for day universal tour guide in Springfield, MA is $18.74, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $21.06 per hour, depending on experience, location, and employer.

What is a Day Universal Tour Guide?

Day Universal Tour Guides are professionals who lead groups or individual travelers on tours of Universal theme parks during the daytime. They provide guests with insider knowledge about the park’s attractions, history, and entertainment options, ensuring visitors get the most out of their experience. These guides often assist with navigating the park, managing schedules, and sometimes offering behind-the-scenes insights. Their primary goal is to enhance guests' enjoyment by offering personalized service and expert guidance throughout the day.

What are the key skills and qualifications needed to thrive as a Day Universal Tour Guide?

To thrive as a Day Universal Tour Guide, you need strong knowledge of the theme park's attractions and history, excellent public speaking abilities, and often a high school diploma or equivalent. Familiarity with scheduling software, two-way radios, and ticketing systems is typically required. Exceptional interpersonal skills, enthusiasm, and adaptability help guides engage diverse groups and handle unexpected situations. These skills are crucial for delivering memorable guest experiences and ensuring tours run smoothly and safely.

What are some common challenges faced by Day Universal Tour Guides, and how can they be managed effectively?

Day Universal Tour Guides often encounter challenges such as managing large or diverse groups, adapting to unexpected schedule changes, and addressing varied guest expectations. Effective communication, strong organizational skills, and flexibility are key to overcoming these challenges. Guides benefit from thorough knowledge of the park, ongoing training, and teamwork with other staff members to ensure guests have a memorable and safe experience. Building rapport with guests and staying calm under pressure also contribute greatly to success in this dynamic role.

What is the difference between Day Universal Tour Guide vs Local Tour Guide?

AspectDay Universal Tour GuideLocal Tour Guide
CredentialsOften requires tour guiding certification and language skillsMay require local knowledge certification or language skills
Work EnvironmentWorks with diverse groups, often in popular tourist destinationsFocuses on local sites, often in specific regions or cities
Employer & Industry UsageEmployed by tour companies, travel agencies, or independentlyEmployed by local tourism boards, agencies, or independently
Search & Comparison IntentOften compared for travel planning and tour experiencesCompared for local expertise and personalized tours

The Day Universal Tour Guide typically leads tours across various locations, catering to diverse groups and requiring broad certification. In contrast, a Local Tour Guide specializes in specific local areas, offering in-depth knowledge of local sites. Both roles involve guiding tourists, but their scope and focus differ, making the comparison useful for travelers seeking either broad or local expertise.

What cities near Springfield, MA are hiring for Day Universal Tour Guide jobs?

Cities near Springfield, MA with the most Day Universal Tour Guide job openings:

Day Universal Tour Guide jobs near you

Tour Guide

Travel + Leisure Co.

Windsor, CT • On-site

$16.90/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Key responsibilities

  • Greet guests and owners with a welcoming, professional, and hospitality-focused experience.

  • Verify guest identities, confirm scheduled presentation appointments, and maintain accurate guest information in the CRM system.

  • Prepare presentation areas, including audio/visual equipment and presentation materials, and coordinate a seamless handoff to licensed Real Estate Agents.

Travel + Leisure Co. rating

7.5

Company rating: 7.5 out of 10

Travel + Leisure Co.

Based on 25 frontline employees who took The Breakroom Quiz

7.8

Company rating compared to similar companies: 7.8 out of 10

Travel agencies average

Based on 157 frontline employees who took The Breakroom Quiz

The best things about working at Travel + Leisure Co.

  • 94%

    94% say their managers don’t change their shifts at short notice

    say their managers don’t change their shifts at short notice

  • 94%

    94% say their health insurance is affordable

    say their health insurance is affordable

  • 77%

    77% say they have respectful managers

    say they have respectful managers

Featured by Travel + Leisure Co., based on 25 Breakroom Quiz responses from their frontline employees

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
Tour Guide
The Tour Guide is the first point of contact for guests and owners, creating a welcoming and memorable arrival experience that reflects Travel + Leisure Co.'s commitment to hospitality. This role supports the guest journey by managing presentation check-in, coordinating administrative activities, and ensuring a seamless transition to the licensed Sales team. In accordance with California Department of Real Estate (DRE) regulations, this position is strictly non-sales in nature while providing a structured pathway into a licensed Real Estate Sales role.
How You'll Shine
Welcome guests and owners with a warm, professional, and hospitality-focused experience.
Verify guest identities and confirm scheduled presentation appointments.
Maintain accurate guest information and records within the CRM system.
Prepare presentation areas, including audio/visual equipment and presentation materials.
Provide general information regarding resort amenities, services, and local attractions.
Coordinate a seamless handoff to licensed Real Estate Agents for scheduled presentations.
Complete administrative tasks, required documentation, compliance training, and team meetings.
Support daily operations and perform additional responsibilities as assigned.
Compliance Requirements
To comply with California Department of Real Estate (DRE) regulations, associates in this role may not:
Discuss pricing, financing options, maintenance fees, investment values, or other sales-related information.
Explain or interpret contracts or legal documents.
Answer detailed questions regarding property availability, inventory, or unit values.
Encourage, influence, or participate in purchasing decisions.
What You'll Bring
High School Diploma or equivalent required.
Willingness and ability to obtain a California Real Estate License within six months of hire. Travel + Leisure Co. provides pre-licensing education and subsidizes the licensing process.
Customer service, hospitality, retail, or other guest-facing experience preferred.
Experience using computers, tablets, and digital business applications.
Professional presence with the ability to deliver exceptional hospitality and build positive guest relationships.
Unless there is a legal requirement, experience will be accepted for the education requirement.
Training & Career Path
Travel + Leisure Co. provides comprehensive onboarding, compliance training, and support for obtaining a California Real Estate License, including pre-licensing coursework and examination fees. Upon successful licensure, associates become eligible to transition into a commissioned Sales Associate role, creating opportunities for continued career growth within the organization.
Compensation
Hourly Rate:$16.90 per hour (Non-Exempt)
This position is eligible for flat-rate booking verification bonuses and administrative incentives. Compensation for this unlicensed role is not tied to real estate sales, transactions, or property values, in accordance with California Department of Real Estate regulations.
**The target annual compensation for this role is $70,000 comprised of $16.90 hourly plus per transaction payouts and opportunity for a monthly transaction bonus. Top performers may earn up to $200,000+ for exceeding minimum production requirements. The actual compensation of the candidate(s) selected for this role may be effected by a variety of factors, including but not limited to performance, experience, education, skills, prior training, and work location.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off. Medical Dental Vision Flexible spending accounts Life and accident coverage Disability Wish day paid time to volunteer at an approved organization of your choice 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information) Legal and identity theft plan Voluntary income protection benefits Wellness program (subject to provider availability) Employee Assistance Program Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)

Compensation

During the initial training period, the hourly wage is $16.90 plus commissions and bonuses. After the initial training period, the compensation is the state's minimum wage per hour, plus commissions and bonuses.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.

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