Do you enjoy solving complex problems and finding patterns that other people may miss? Do you like being the โgatekeeperโ and first line of defense against online fraud & abuse? If so, this Trust & Safety Specialist position may be a match for you!
The Trust & Safety Specialist (GRC) reporting directly to the Finance Director, will be responsible for identifying and mitigating risks associated with company services by supporting customer verification processes โ Know Your Customer (KYC), reviewing & responding to abuse reports, and assisting with compliance-related investigations. You will serve a vital role in safeguarding the business. You will work closely with the Global Compliance Team in many countries to support Trust & Safety, risk management and compliance for the global organization.
Why this Company & Position?
- Global Company in business for 20+ years
- Leading Tech Company serving over 18,000 global customers
- Join a supportive team that fosters a โfamily-likeโ culture
- Values Work/Life balance with generous Paid Time Off
- Team-Building Events that build camaraderie
- Competitive Salary Range: $70-88K + Annual bonus
- Great Benefits Package: 100% Employer-Paid Medical, Dental, Vision, FSA
- 401K with 100% Match on contributions
- Location: Hybrid in Manassas, Virginia (2-3 days onsite)
Background Profile:
- Bachelorโs Degree โ Preferred
- Compliance, Fraud, Cybersecurity Certifications โ a Plus
- 1 or more years of experience in IT, compliance operations, fraud prevention, abuse desk environment or equivalent
- You are a Collaborative โSelf-Starterโ AND โTeam-Playerโ with Excellent Verbal & Written Communication skills
- Proven ability to work in a fast-paced, high-volume environment managing multiple requests & demanding stakeholders simultaneously
- Ability to handle confidential or sensitive information with a high level of accountability, discretion & integrity
- You bring Strong Analytical Skills AND โBusiness Acumenโ to identify patterns, assess risk, evaluate customer information & make sound decisions if activity is authentic or fraudulent
- Experience with security threats and online abuse including phishing, spam, malware & hacking
- Know Your Customer (KYC) Verification process experience
- Ability to identify, prioritize & manage requests timely based on level of urgency
- Bilingual in other languages i.e., Spanish or Mandarin โ a Plus
- Knowledge of intellectual property concepts โ content & copyright ownership โ a Plus
- U.S. Citizenship (REQUIRED)
- Notary Public or ability to obtain certification within 2 months post hire