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Day Shift Insurance Customer Service Representative Remote Jobs in Tennessee

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Day Shift Insurance Customer Service Representative Remote information

What is the difference between Day Shift Insurance Customer Service Representative Remote vs Day Shift Insurance Claims Specialist Remote?

AspectDay Shift Insurance Customer Service Representative RemoteDay Shift Insurance Claims Specialist Remote
CredentialsHigh school diploma or equivalent; insurance knowledge preferredHigh school diploma; claims processing knowledge beneficial
Work EnvironmentCustomer service calls, data entry, remote officeClaims review, data analysis, remote office
Employer & Industry UsageInsurance companies, customer service centersInsurance companies, claims departments

While both roles are remote insurance positions requiring similar credentials, the Customer Service Representative focuses on assisting clients with inquiries and policy information, whereas the Claims Specialist handles claims processing and evaluation. The main difference lies in daily tasks, but both roles are essential in the insurance industry and often searched together for remote insurance careers.

What are the most commonly searched types of Shift Insurance Customer Service Representative Remote jobs in Tennessee?

The most popular types of Shift Insurance Customer Service Representative Remote jobs in Tennessee are:

Day Shift Insurance Customer Service Representative Remote jobs near you

Customer Service Representative - Utility Billing

Five Star Solutions

Cleveland, TN • Remote

$14/hr

Full-time

Posted 5 days ago

Job description

Five Star Solutions is looking for friendly, dependable Customer Service Representatives to support customers with their natural gas utility accounts. In this role, you will assist customers with questions regarding their gas bills, payments, account information, and general account-related concerns.

The ideal candidate is patient, professional, and comfortable assisting customers with billing and account issues while providing a positive customer experience.

This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY

Responsibilities
  • Assist customers with questions regarding their natural gas bills and account balances
  • Process and assist with customer payments
  • Research and resolve account-related issues
  • Explain billing information, charges, and payment options clearly
  • Update and maintain accurate customer account information
  • Handle customer questions and concerns professionally and efficiently
  • Follow established procedures and privacy requirements
  • Document customer interactions accurately
  • Escalate issues when additional assistance or authorization is required
  • Provide excellent customer service on every interaction
Qualifications
  • 1 year Previous customer service, call center, or office experience preferred
  • Strong verbal and written communication skills
  • Comfortable working with billing and account information
  • Strong attention to detail
  • Ability to navigate multiple computer systems
  • Professional and empathetic approach to customer concerns
  • Reliable attendance and punctuality
  • Ability to work independently and as part of a team
  • Comfortable handling potentially difficult customer interactions
  • Must be comfortable cross training on other accounts
$14 - $14 an hour
Starting pay - $14/hr plus shift differential(extra $1/hr nights & wkds)
Working hours between- 8:00am-10:00pm (EST) ; Work Days - M-F 
Paid Training - typically 1 week in length from 9:00am-6:00pm Mon-Fri (EST)
Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days 
Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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