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Day Shift Insurance Customer Service Representative Remote Jobs in California

Medix

$23/hr

Key Responsibilities: • Handle a high call volume, averaging 60 calls per day. • Maintain a ... As a job position within our Insurance division, a successful completion of a background check may ...

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Day Shift Insurance Customer Service Representative Remote information

What is the difference between Day Shift Insurance Customer Service Representative Remote vs Day Shift Insurance Claims Specialist Remote?

AspectDay Shift Insurance Customer Service Representative RemoteDay Shift Insurance Claims Specialist Remote
CredentialsHigh school diploma or equivalent; insurance knowledge preferredHigh school diploma; claims processing knowledge beneficial
Work EnvironmentCustomer service calls, data entry, remote officeClaims review, data analysis, remote office
Employer & Industry UsageInsurance companies, customer service centersInsurance companies, claims departments

While both roles are remote insurance positions requiring similar credentials, the Customer Service Representative focuses on assisting clients with inquiries and policy information, whereas the Claims Specialist handles claims processing and evaluation. The main difference lies in daily tasks, but both roles are essential in the insurance industry and often searched together for remote insurance careers.

What are the most commonly searched types of Shift Insurance Customer Service Representative Remote jobs in California?

The most popular types of Shift Insurance Customer Service Representative Remote jobs in California are:

What cities in California are hiring for Day Shift Insurance Customer Service Representative Remote jobs?

Cities in California with the most Day Shift Insurance Customer Service Representative Remote job openings:

Day Shift Insurance Customer Service Representative Remote jobs near you

Customer Service Representative (Remote)

Medix

On-site, Remote

$23/hr

Full-time

Re-posted 25 days ago

Job description

Job Title : Customer Service Representative (Remote)
Location : Remote (Candidate should be based in SoCal)
Pay : $23/hr
Overview of Responsibilities:
We are seeking a dedicated Customer Service Representative to join our Provider Contact Center team as a telecommuter in Southern California. The selected candidate should be familiar with HMOs, claims processing, and authorization/referral procedures. The Customer Service Representative is responsible for providing exceptional service to our provider offices.
Key Responsibilities:
• Handle a high call volume, averaging 60 calls per day.
• Maintain a service level of 80/30, answering 80 percent of calls in 30 seconds or less.
• Assist members and healthcare providers with inquiries related to authorizations, claims, and provider billing.
• Process claims and ensure accuracy in claim handling.
• Collaborate with colleagues in the provider support center to address customer concerns and resolve issues promptly.
• Utilize IDX for claims processing
Must-Have Skills/Qualifications:
• 1+ years of customer service or member service experience.
• Exp with claims/claims processing
• Strong understanding of Health Maintenance Organizations (HMOs). • Familiarity with authorization and referral processes.
• Experience in managing a high call volume efficiently.
• Excellent communication and problem-solving skills.
• Ability to work independently in a remote setting.
• M-F 7:30am-4:00pm
* We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
* As a job position within our Insurance division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing medical and confidential records, verifying financial information, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients
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About Medix Staffing Solutions

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Since 2001, we’ve been dedicated to helping you achieve your goals. Medix was created to become a leading provider of workforce solutions for clients and candidates across the healthcare and life sciences industries. Today, we are that leader. Headquartered in Chicago, we have 23 offices across the United States, and staff talent around the world. Medix is committed to fulfilling our core purpose as an organization: to positively impact the lives of our talent, clients, and teammates through employment, philanthropy, and opportunity. The combination of purpose and values has nurtured our thriving culture that encourages our internal team to excel at work and in everyday life.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Chicago, IL, US

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