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Day Shift Call Center Jobs in Michigan (NOW HIRING)

FasTemps

Experienced Call Center Representative

Ann Arbor, MI · On-site

$15.75 - $19.50/hr

Monday-Friday, Day Shift, Unspecified hours Responsibilities * Responsible customer relationship position providing communication services in a call/customer contact center environment; meeting the ...

Clementine Answers

Call Center Agent

Roseville, MI · On-site

$15 - $18/hr

Roseville, MI (In-Office)Pay: $15-$18/hr l Hours: Part-Time l Requires 1 weekend day (Sat/Sun) and ... Perfect Attendance is considered being on time for the start of your shift, leaving and coming back ...

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All JobsDay Shift Call Center JobsDay Shift Call Center Jobs in Michigan

Day Shift Call Center information

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$23

How much do day shift call center jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for day shift call center in Michigan is $16.09, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $17.45 per hour, depending on experience, location, and employer.

What is a day shift call center job?

Day shift call center jobs involve working in a call center during daytime hours, typically handling customer inquiries, support requests, or sales calls. Employees in these roles communicate with customers over the phone, email, or chat to resolve issues, provide information, or process orders. Day shift positions usually follow standard business hours, making them suitable for individuals seeking a traditional work schedule. These roles require good communication skills, patience, and problem-solving abilities. Many call centers provide training for new hires, regardless of prior experience.

What are the key skills and qualifications needed to thrive as a day shift call center agent?

To thrive as a Day Shift Call Center Agent, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer applications is typically required. Patience, problem-solving, and professionalism are essential soft skills for handling customer inquiries and resolving issues effectively. These competencies are crucial for delivering excellent customer service, maintaining satisfaction, and meeting organizational performance targets.

What are some common challenges faced by day shift call center agents, and how can they be managed?

Day shift call center agents often face high call volumes and must handle a wide variety of customer inquiries efficiently. Maintaining composure during peak hours and managing stress are key challenges, as is balancing speed with providing quality service. Many call centers support agents with regular training, access to knowledge bases, and teamwork, which help manage workload and foster a collaborative environment. Developing strong communication skills and using available resources can make the role both manageable and rewarding.

What are the most commonly searched types of Shift Call Center jobs in Michigan?

The most popular types of Shift Call Center jobs in Michigan are:

Day Shift Call Center jobs near you
Infographic showing various Day Shift Call Center job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 64% Full Time, 31% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,471 per year, or $16.1 per hour.

Experienced Call Center Representative

FasTemps

Ann Arbor, MI • On-site

$15.75 - $19.50/hr

Other

Re-posted 14 days ago

Job description

Qualifications

  • Required to have knowledge and adhere to University and Departmental policies and procedures
  • Maintain security of all databases and confidential personnel and patient information
  • High School diploma or equivalent
  • 2+ years of customer service experience
  • Must have demonstrated good communication skills, both written and verbal
  • Must be able to use computer system for scheduling of appointments
  • Excellent attendance record
  • Adhere to high standards of teamwork by demonstrating adaptability, flexibility, and consistently sharing information and resources with others
  • Ability to work independently in an ever-changing and potentially stressful environment
  • Demonstrate dependability, initiative, ability to prioritize, and ability to accept direction
  • Strong organizational skills
  • 1-2 years of call center experience
  • Working knowledge of MiChart
  • Familiarity with medical terminology
  • Experience in a health care environment
Benefits
  • Monday-Friday, Day Shift, Unspecified hours
Responsibilities
  • Responsible customer relationship position providing communication services in a call/customer contact center environment; meeting the highest standards of customer service in the Department of Radiology
  • Facilitates communications between patients, the public, payers, referring physicians and other health care providers seeking access to Michigan Medicine clinical and/or administrative personnel or services
  • Provide information, service and support to referring physicians, consumers, UMHS staff and faculty, and other healthcare professionals
  • Coordinate the scheduling of patient and physician appointments and referrals
  • Communicate/collaborate with internal and external customers to ensure an integrated approach to service
  • Utilize superior telephone technique, customer service etiquette, and customer recovery skills to meet the individual needs of UMHS customers
  • Proactively serve as a liaison between customers and internal UMHS personnel to ensure adequate response and customer/patient satisfaction
  • Cover 7 service areas in the Call Center/Contact Center
  • Conduct a screening process to evaluate site specific criteria and assess medical preparatory instructions
  • Collects accurate and complete data for documentation of all customer interactions
  • Maintain up to date and detailed scheduling requirements for all divisions of Radiology supported by the Call Center
  • Meets or exceeds performance quality standards established through Quality Monitoring Programs
  • Perform all other office duties related to the scheduling process
  • Utilize paging system to contact appropriate staff as required
  • Demonstrate ability to complete multiple tasks independently
  • Identify and track reoccurring operational problems and participate in resolution

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