CO · On-site
Hi, We're AppFolio AppFolio is more than a company. We're a community of dreamers, big thinkers ... Adaptable - You can shift priorities quickly and confidently in response to a fast-changing ...
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CO · On-site
$19.30 - $20.75/hr
Hi, We're AppFolio AppFolio is more than a company. We're a community of dreamers, big thinkers ... Adaptable - You can shift priorities quickly and confidently in response to a fast-changing ...
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Office Manager
Frisco, CO · On-site
$45K - $55K/yr
We're hiring an Office Manager to run the day-to-day of our Frisco office, with a heavy emphasis on ... Familiarity with AppFolio, Buildium, QuickBooks, or similar platforms * Prior office management or ...
Quick apply
Be Seen First
Office Manager
Frisco, CO · On-site
$45K - $55K/yr
We're hiring an Office Manager to run the day-to-day of our Frisco office, with a heavy emphasis on ... Familiarity with AppFolio, Buildium, QuickBooks, or similar platforms * Prior office management or ...
Day Shift Appfolio information
What does a Day Shift AppFolio employee do?
A Day Shift Appfolio employee typically works during the daytime hours to provide support and services related to Appfolio’s property management software. Their responsibilities may include assisting customers with software issues, onboarding new clients, troubleshooting technical problems, and ensuring smooth daily operations for property managers using the Appfolio platform. They play a key role in customer satisfaction and workflow efficiency during standard business hours.
What are the key skills and qualifications needed to thrive as a Day Shift AppFolio specialist?
To thrive as a Day Shift AppFolio Specialist, you need a solid understanding of property management workflows, attention to detail, and experience with AppFolio property management software. Familiarity with online leasing, accounting features, and customer support tools within AppFolio is typically required, along with any relevant property management certifications. Strong organizational skills, problem-solving abilities, and effective communication are essential soft skills for this position. These competencies ensure efficient property operations, accurate tenant management, and excellent service to clients and residents during day shift hours.
What are some common challenges faced by Day Shift AppFolio specialists, and how can they effectively manage them?
Day Shift Appfolio specialists often encounter challenges such as managing high volumes of support requests, troubleshooting complex property management software issues, and ensuring timely communication with clients. To effectively manage these challenges, specialists benefit from strong organizational skills, a proactive approach to problem-solving, and continuous learning to keep up with software updates. Collaboration with team members and leveraging internal knowledge bases can also help streamline workflows and provide efficient customer support.
What is the difference between Day Shift Appfolio vs Property Manager?
| Aspect | Day Shift Appfolio | Property Manager |
|---|---|---|
| Credentials | Basic computer skills, familiarity with Appfolio | Real estate license or property management certification often preferred |
| Work Environment | Office-based, using software tools during daytime hours | Office and site visits, handling tenant and owner interactions |
| Industry Usage | Used by property management companies for administrative tasks | Oversees property operations, leasing, and maintenance |
Day Shift Appfolio roles focus on administrative tasks using property management software during daytime hours, while Property Managers handle broader property operations, tenant relations, and maintenance. Both roles are essential in property management but differ in scope and responsibilities.
What are popular job titles related to Day Shift Appfolio jobs in Colorado?
For Day Shift Appfolio jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Day Shift Appfolio jobs in Colorado look for?
The top searched job categories for Day Shift Appfolio jobs in Colorado are:
What cities in Colorado are hiring for Day Shift Appfolio jobs?
Cities in Colorado with the most Day Shift Appfolio job openings:
AppFolio rating
7.2
Based on 8 frontline employees who took The Breakroom Quiz
185th of 247 rated software companies
Job description
Hi, We’re AppFolio
AppFolio is more than a company. We’re a community of dreamers, big thinkers, problem solvers, active listeners, and multipliers. At every opportunity, we set the pace while delivering innovation built to carry real estate into the future. One in which every experience feels effortless, yet meaningful. Where customers are empowered to take on any opportunity. We show up as one team, connected by our values to be a force for good. Because together, we have the power to create extraordinary outcomes for our customers, our communities, and ourselves.
The Product Support Specialist I – Smart Maintenance position plays a key role in supporting AppFolio’s industry-leading Maintenance Performer product. In this role, you’ll handle escalated maintenance work orders that require a deeper level of investigation and coordination. You’ll use your expertise to clarify complex or unclear requests—often by reaching out directly to residents for additional details or connecting with vendors to ensure timely and accurate service. Your work will be key to streamlining communication and resolving issues that impact the overall experience for property managers, vendors, and residents alike.
This is a customer-facing position focused on live voice and digital queues and requires a balance of communication savvy, service mindset, and problem-solving ability. Our Product Support team is part of a 24/7/365 operation, ensuring seamless support and service at any time of the day.
Your Impact
Serve as the final line of support for incoming maintenance requests, identifying and clarifying key issues with residents.
Use critical thinking to assess work order details and decide next steps in accordance with service expectations.
Communicate clearly and empathetically with vendors, property managers, and residents to ensure transparency and trust.
Support maintenance-related text and online queues as needed to meet shifting demand.
Deliver consistent, high-quality service in a fast-paced, queue-based environment.
Contribute to process improvement by providing feedback on trends, pain points, and opportunities for optimization.
Demonstrate ownership by working proactively to help the team, support customer needs, and strengthen the overall experience.
Qualifications
Customer-Focused – You have a service mindset and strong communication skills, with the ability to stay calm, courteous, and solution-oriented under pressure.
Detail-Oriented – You don’t let things slip through the cracks. You’re precise, organized, and comfortable juggling multiple tasks.
Adaptable – You can shift priorities quickly and confidently in response to a fast-changing environment.
Collaborative – You’re a strong team player and enjoy supporting and learning from others.
Growth-Minded – You welcome feedback, see mistakes as learning opportunities, and seek out ways to improve.
Reliable – You show up, follow through, and take pride in being someone others can count on.
Must Have
2 years of experience in a customer service, help desk, or tech support role.
1 year of remote call center experience.
Ability to work weekends and holidays as part of a 24/7/365 support operation.
Previous experience in maintenance services, property management, or work order systems.
A quiet, dedicated home workspace suitable for remote work.
Strong written and verbal communication skills.
Proficiency using support tools and platforms (e.g. Slack, Google Workspace, etc.) in a queue-based environment.
Why join us?
This isn’t just another customer support role—it’s a chance to grow your career in a company that’s reimagining the future of property management. You’ll work with innovative tools and amazing teammates who are just as driven as you are to make a difference.
Location
Find out more about our locations by visiting our site.
All late-stage candidates complete an in-person meeting with an AppFolian as part of our hiring process.
Compensation & Benefits
The hourly wage that we reasonably expect to pay for this role is $19.30 to $20.75 per hour.
The actual hourly wage for this role will be determined by a variety of factors, including but not limited to: the candidate’s skills, education, experience, etc.
Please note that base pay is one important aspect of a compelling Total Rewards package. The base pay range indicated here does not include any additional benefits or bonuses/commissions that you may be eligible for based on your role and/or employment type.
Regular full-time employees are eligible for benefits - see here.