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McKesson

Inventory Associate, Warehouse

Longmont, CO · On-site

$18.56 - $30.93/hr

As an inventory associate, you will be helping to keep our day-to-day operations running smoothly ... or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of ...

McKesson

Sr. Product Support Analyst

Irving, TX · On-site

$28 - $30/hr

On in-office days, the schedule may include a flexible split shift to complete the full 8-hour ... or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of ...

CoverMyMeds

Strategic Data Scientist

Columbus, OH · On-site

$108K - $181K/yr

... every day on enabling healthier lives through the work that we do. We are proud to offer a ... or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of ...

Mckesson

Clinic Administrative Assistant

Nashville, TN · On-site

$17.50 - $23.50/hr

... every day. Our Mission People who live with cancer - those who work to prevent it, fight it, and ... or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of ...

McKesson

Senior Analyst, Business Insights

La Vergne, TN · Hybrid

$104K - $174K/yr

One day per/week at the office in LaVergne, TN with occasional quarterly travel. The hybrid ... or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of ...

McKesson Corporation

Strategic Data Scientist

Columbus, OH · On-site

$108K - $181K/yr

... every day on enabling healthier lives through the work that we do. We are proud to offer a ... or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of ...

CoverMyMeds

Strategic Data Scientist

$108K - $181K/yr

... every day on enabling healthier lives through the work that we do. We are proud to offer a ... or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of ...

McKesson

Strategic Data Scientist

Columbus, OH · On-site +1

$108K - $181K/yr

... every day on enabling healthier lives through the work that we do. We are proud to offer a ... or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of ...

CoverMyMeds

Operations Manager, Strategy Plasma

Mason, OH · Hybrid

$105K - $176K/yr

Hybrid role based in Erlanger, KY (3 days onsite) * Occasional travel to distribution centers ... or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of ...

McKesson

Technical Product Management Lead

$170K - $197K/yr

Specific inoffice days may be designated based on team needs and business priorities. McKesson is ... or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of ...

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Sr. Product Support Analyst

McKesson Corporation

Irving, TX • On-site

$28 - $30/hr

Full-time

Re-posted 28 days ago

McKesson rating

7.9

Company rating: 7.9 out of 10

Based on 209 frontline employees who took The Breakroom Quiz

47th of 86 rated pharmaceutical

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.
Job Description
Macro Helix is looking for qualified candidates to join our team. The Product Support Analyst will provide essential service to our internal and external clients regarding our web-based 340B software.
Compensation
  • Target compensation for this role is $28.00 - $30.00/hour, depending on experience.
  • This position is eligible for a 5% annual bonus.

Location & Schedule
  • This is a hybrid role based in Las Colinas (Irving, TX) with two (2) required in-office days per week.
  • Candidates must be local and able to commute to the office.
  • Standard shift is 12:00 PM - 9:00 PM CST, Monday-Friday.
  • On in-office days, the schedule may include a flexible split shift to complete the full 8-hour workday.

Key Responsibilities
  • Responsible for interfacing Macro Helix customers to handle a variety of 340B questions and functions about 340B Architect and other McKesson/Macro Helix software.
  • Train end users, answer application questions, and provide training aids.
  • Serve as customers' subject matter expert, educating them on 340B rules/regulations, processes, and software functionality.
  • Receiving inbound calls, emails, and requests directly from clients or internal employees to determine root cause and resolve or escalate as necessary following standard operating procedures.
  • Provide high-level analytics, reporting, and other support as needed.
  • Build and enhance customer relations to promote program success and product improvement.
  • Meet or exceed defined customer service levels to achieve targeted customer satisfaction goals.

Minimum Requirements
Degree or equivalent and typically requires 2+ years of relevant experience.
Critical Skills
  • Product applications support experience.
  • Strong troubleshooting, critical thinking, and analytical skills
  • Strong verbal and written communication skills
  • Working knowledge of a wide variety of software, hardware & PC operating systems
  • Demonstrated ability to handle calls & act as a resolution point for issues & prevent issues from escalating further.
  • Familiar with Microsoft Office applications with strong Excel skills
  • Technical proficiency in software applications and the utilization of Web-based training applications
  • Advanced Microsoft Office proficiency

Additional Knowledge & Skills
  • Strong organizational skills with the ability to work through a large caseload per SLA requirements.
  • Experience with 340B Architect and Macro Helix division exposure a plus
  • Knowledge of the 340B program a plus
  • High degree of self-motivation and ability to work independently.
  • Strong interpersonal, communication, negotiation, and customer service skills

This role is a hybrid position. The selected candidate is expected to work on-site at our Las Colinas office a minimum of two (2) days per week, with the remaining days worked remotely. Specific in-office days may be designated based on team needs and business priorities.
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.
McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
McKesson job postings are posted on our career site: careers.mckesson.com.
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.
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