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Posting Details
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Position Information
Posting Number:
20255668V
Position Title:
IT Technician I - Learning Technologies
Posting Type
Student
Hours/week:
20
Eligibility:
Work study preferred but open to all students
Semester
2026 Spring
Location
Kennedy Hall (Aldwyn 1)
Detailed Work Schedule
Specific Days and Hours TBD
Times between 8AM-5PM (M-F) are preferred.
Number of positions:
1-2
Department:
714-UTS - Instructional Technology
Contact Name:
jessica.diebold@villanova.edu
Contact Phone/Extension:
(610) 519-3866
Position Summary Information
Job Description Summary:
The Information Technology Technician I is a student worker role within the University Technology Services (UTS) Learning Technologies team. This position supports a technical area and provides an opportunity for students to gain experience in IT operations, documentation, and process improvement.
Duties and Responsibilities:

• Provide Villanova faculty/staff/students with Learning Management System (Blackboard and Brightspace) support and other Villanova supported learning technologies support (e.g. Zoom, Respondus, VoiceThread, etc...)
• Assist with UTS-Learning Technologies answering and completing service requests from Villanova faculty/students/staff
• Assist UTS-Learning Technologies staff with projects as needed
• Contribute to the development and maintenance of documentation and assist in process improvement projects.
• Other tasks as assigned

Requirements:
Training for all responsibilities will be provided.
Preferred candidates will possess the following skills:
• A commitment to excellent customer service
• Excellent written and oral communication skills
• Comfortable with technology and ability to troubleshoot in Windows, MAC OS, as well as mobile environments
• Familiarity with Learning Management Systems (e.g. Blackboard or Brightspace) and video conferencing technology (Zoom)
• Ability to work independently with minimal supervision
• Dependable once shifts/hours are agreed upon.
Additional Information:
Physical Demands Summary:
Wage Rate:
11.25
Posting Detail Information
Closing Date (11:59pm ET):
Open Until Filled
Yes