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Employee Benefits:
DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page.
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Functional Title: IT Liaison and Privacy TL Job Title: Program Specialist VI Agency: Dept of State Health Services Department: HIV STD Section Posting Number: 20178 Closing Date: 09/11/2026 Posting Audience: Internal and External Occupational Category: Computer and Mathematical Salary Range: $5,098.66- $6,800.00 Pay Frequency: MonthlySalary Group: TEXAS-B-23 Shift: Day Additional Shift: Telework: Eligible for Telework Travel: Up to 10% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Exempt Facility Location: Job Location City: AUSTIN Job Location Address: 201 W HOWARD LN STE 200 Other Locations: MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,8U000,OS,OSS,PERS,YN,YNS
Brief Job Description:
Serves as the Team Lead for Information Technology and Privacy, reporting to the HIV/STD Operations Director, with considerable latitude for the use of initiative and independent judgment. Performs highly advanced consultative services and technical assistance to Section programs, including the HIV/STD Prevention Unit, Care and Medication Unit and the HIV/STD/HCV Epidemiology and Surveillance Unit. Determines and presents business cases for IT projects. Prepare, document and implement project plans for system upgrades as needed. Oversees the coordination of data issues between multiple groups. Analyzes customer requirements, develop business procedures, and provide solutions to improve existing systems. Develop strategies for improving IT-related program operations, writes work plans for business improvement projects, oversees and monitors progress. Apply principles of project management for these projects. Conducts detailed monitoring, analyses and review of processes and procedures to define and recommend solutions to problems. Prepares summaries and briefings for senior management on major projects. Coordinates and completes agency assignments on IT procurement, IT project work plans, and capital authority requests. Provide deliverable summary for IT Projects and recommend appropriate actions.
Essential Job Functions (EJFs):
EJF 1: (30%)
Serves as HIV/STD Section liaison to all areas of the HHSC/DSHS Information Technology infrastructure (e.g., Project Management, Management Services, Application Development, Operations) and with budget staff on IT procurement, capital authority issues, and project work plans. Takes the lead on completing agency IT assignments, coordinating with programs to assure accuracy and validity of information. Serves as Section liaison to the Infectious Disease Services Division on IT issues, needs, and planning. Communicates on a technical and a non-technical level as needed with internal and external customers to provide, exchange, or verify information. Answers inquiries, addresses issues, and resolves problems and/or complaints. Develops and implements strategies to improve section disease surveillance systems and operations.
EJF 2: (25%)
Serves as senior technical consultant to HIV/STD Section programs in identifying issues and opportunities to maximize the use of information technology resources for program business processes. Conducts monthly IT meetings with section managers to determine and respond to programmatic business needs. Maintains a database of section software licenses and coordinates renewals with IT business services staff. Researches and compares potential IT solutions to business problems and shares findings with management. Facilitates appropriate action regarding information resources, capital authority, health information technology (HIT), and health information exchange (HIE). Provides highly advanced technical support to managers to plan, implement, manage, and monitor projects, programs and services related to IT, capital authority, HIT, and HIE. Provides guidance to managers in the development and integration of new information technology resources to improve programs, and advises and interprets policies, procedures, rules, regulations, and standards of DSHS, Department of Information Resources, Health and Human Services Commission (HHSC), and other relevant agencies. Provides project management consultation to project sponsors, works with managers to improve operational efficiency, spearheads quality improvement efforts and special projects as needed. Utilizes project management principles to create schedules and detailed plans to complete the project, assembles resources and teams to accomplish tasks, monitors progress, and reports achievement of milestones to section management.
EJF 3: (25%)
Works with managers, project sponsors, staff, contractors, and IT development teams to identify, define and analyze business/system requirements. Maintains an open issue/resolution list. Records and updates project issues and resolutions. Follows up frequently with IT staff to ensure resolutions are accomplished. Generates requirements, gains approval of stakeholders to ensure that they meet business needs and prioritizes needs to develop the solution. Reviews, tests, and implements modifications to automated systems. Escalates project issues for executive decisions as necessary. Participates on assigned project teams and steering committees.
EJF 4: (15%)
Serve as the Team Lead for Privacy Coordinator. Report incidents determined to be violations or breach of confidential information. Assist with developing, conducting, and updating annual privacy/security training for the DSHS HIV/STD Section and its contractors. Ensuring training modules are updated annually to reflect updates from privacy incidents received, changing technology, and federal/state requirements. Maintaining privacy/security training tracking procedures for the HIV/STD Section. Developing policies, procedures and workflows that address emergent section business needs concerning security and confidentiality.
EJF 5: (5%)
Other duties as assigned, including but not limited to actively participating and/or serving in a supporting role to meet the agency's obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location
Knowledge, Skills and Abilities (KSAs):
Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, coordination of people and resources, and of project management principles and practices
Knowledge of computer systems and applications for data management
Knowledge of public administration, program management, and resource management techniques
Knowledge of program planning and implementation.
Knowledge of Project Management practices, principles, and processes.
Knowledge of Software Development Life Cycle (SDLC) methodologies.
Knowledge of facilitation and liaison techniques and practices
Knowledge of public sector administration principles
Knowledge of public health practices
Knowledge of Privacy and Confidentiality
Skill in business, program, and systems analysis
Skill in developing goals and objectives and develop procedures to monitor and evaluate progress
Skill in coordinating and complex problem solving
Skill in writing and editing analyses, documentation, and reports
Skill in organizing and presenting complex information to a variety of audiences verbally and in writing
Skill in identifying problems, evaluating alternatives, and negotiating and implementing solutions
Skill in translating complex technical information verbally and in writing for non-technical audiences
Ability to devise effective solutions to administrative and fiscal barriers and problems
Ability to prepare concise, accurate reports
Ability to develop and evaluate policies and procedures
Ability to write and revise standards and procedures
Ability to provide clear and actionable technical recommendations to program staff
Ability to apply a critical and analytical approach to problem solving
Ability to gather, assemble, correlate, and analyze facts
Ability to be an effective team member.
Ability to assess and manage priorities
Ability to meet deadlines while working on multiple projects.
Ability to plan, organize, schedule and monitor completion of assigned projects.
Ability to work independently and deliver results in an environment of broad, consultative management.
Registrations, Licensure Requirements or Certifications:
N/A
Initial Screening Criteria:

• Graduation from an accredited four-year College or university required, with a preference for major course work in a computer science or management information systems.
• At least four years of relevant employment experience may be substituted for the education.
• Two-years experience working in business analysis, systems analysis, project management, or a related field, including gathering, analyzing, and documenting business requirements, system requirements and process design.

Active Duty, Military, Reservists, Guardsmen, and Veterans:
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified for this position. For more information see the Texas State Auditor's Military Crosswalk at https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/.
ADA Accommodations:
In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability. If reasonable accommodation is needed to participate in the interview process, please notify the person who contacts you to schedule the interview. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747 or via email at HHSServiceCenter.Applications@ngahrhosting.com.
Salary Information, Pre-employment Checks, and Work Eligibility:

• The salary offered will follow DSHS starting salary guidelines. Any employment offer is contingent upon available budgeted funds.
• Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
• DSHS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 form