Database Manager Jobs in Waterloo, ON (NOW HIRING)

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Job Description:

Every day brings exciting challenges at Corporate Risk Insurance. As a Corporate Risk Insurance Manager, you will drive strategic risk mitigation outcomes across Sun Life's global operations. You'll own the Corporate Risk Insurance department's performance and serve as advisor to key stakeholders. Empowered with decision-making authority, you will solve complex insurance and risk challenges, leverage industry expertise, and take full accountability for protecting our business and ensuring organizational resilience across our Property & Casualty and Financial Lines programes.

What will you do?

Reporting to the Director, Corporate Insurance & Risk Management, this role carries responsibility for the performance and outcomes of Sun Life's Corporate Insurance department.

• Establish strategic direction: Formulate forward-thinking strategies, contingency plans, and risk mitigation frameworks to address current and emerging operational risks; make strategic recommendations to Director on insurance programme design and corporate risk posture

• Drive programme outcomes: Own the successful delivery of Property & Casualty and Financial Lines insurance programmes, with decision rights over programme strategy, execution approach, and resource allocation. Oversee implementation and monitoring of core processes to ensure effective, efficient programme delivery; hold accountability for programme performance metrics and risk outcomes

• Serve as business advisor: Along with the Director, act as the authoritative internal advisor to key stakeholders on all insurance and risk management matters. Evaluate complex business scenarios through a technical insurance lens to deliver strategic insights and decision support; provide recommendations on coverage optimisation, contractual risk mitigation, and insurance solutions aligned with corporate risk appetite

• Manage stakeholder relationships with decision authority: Direct interactions with key internal and external stakeholders with full authority to represent the department and make commitments within your decision rights. Assist the Director in leading the two (2) annual programme renewals with insurers, coordinating departmental resources and ensuring alignment with strategic objectives. Serve as liaison with property managers and insurance adjusters to resolve claims, authorised to negotiate terms and drive resolutions

• Conduct technical oversight and provide authoritative guidance: Execute comprehensive technical reviews of insurance policy wordings, binders, and coverage structures to ensure alignment with corporate risk appetite and contractual obligations. Review leases, contracts, and exposures to identify risks and provide recommendations to business groups and legal; where appropriate, lead negotiations with third parties to secure optimal outcomes

• Direct underwriting and data management: Take full responsibility for collecting, analysing, and preparing underwriting information and exposure data. Manage comprehensive submissions to insurers and own the accuracy and completeness of all applications and filings

• Lead claims management strategy: Establish and execute the department's claims management process as the accountable owner of resolution outcomes and departmental response to losses

• Coordinate risk control initiatives: Direct risk control activities, including physical site inspections and engineering reports, to drive proactive loss prevention and operational resilience

• Maintain operational excellence:

  • Standardise and maintain departmental manuals, procedures, and guidelines; ensure continuous improvement in processes and efficiency

  • Develop and maintain database and tracking systems for policies, binders, contracts, claims, construction projects, and certificates

  • Oversee departmental accounting records, general ledger reconciliations, financial accuracy, coordinate invoice processing and expense management

  • Administer the insurance department's electronic filing system and records management in RMIS

• Other duties as required to support the evolving strategic needs of the Corporate Insurance & Risk Management team

What do you need to succeed?

Successful candidates must exhibit Sun Life's values of trust, teamwork, and accountability, with demonstrated ability to take ownership of outcomes and drive results.

• Strategic mindset: Proven ability to think critically and strategically; demonstrated experience developing risk mitigation strategies, making complex decisions independently, and translating business challenges into actionable insurance solutions

• Insurance expertise: Canadian Risk Management (CRM) or Chartered Insurance Professional (CIP) designation, or completion of several insurance courses would be an asset. Expert knowledge of insurance and risk management concepts, principles, and practices acquired through formal academic training and/or four (4) years relevant experience in an insurance department, brokerage firm, or general insurer in a leadership or advisory capacity

• Specialised knowledge: Expert knowledge of insurance processes, contract/legal agreement structures, risk identification and mitigation techniques, and coverage optimisation strategies acquired through formal academic training and/or four (4) years relevant experience

• Broad business acumen: Working knowledge of financial institution operations, real estate investments, lines of business and organisational structure, operational risk, law, accounting, financial analysis, statistics, policy development, and loss prevention

• Decision-making capability: Well-developed judgment, problem-solving ability, and capacity to think critically and strategically when formulating responses to complex insurance issues. Demonstrated experience making independent decisions and owning outcomes

• Leadership and influence: Strong organisational skills; ability to prioritise and meet deadlines in a dynamic, fast-paced environment. Well-developed impact, influence, and relationship management skills in group settings supported by excellent oral and written communication skills

• Technical proficiency: Excellent computer skills, including Microsoft Office Suite and Salesforce platform

What's in it for you?

• Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives

• A friendly, collaborative and inclusive culture

• A collaborative and interactive team environment

• Being part of our journey in developing the next greatest digital experience

• Working together, sharing common values and encouraging growth & achievement

*LI-NB1

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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