ZipRecruiter

Log In

1

Data Service Manager Jobs in Raleigh, NC (NOW HIRING)

QUALITY EQUIPMENT LLC

Service Manager

Henderson, NC · On-site

$70K - $90K/yr

Service Manager must lead the Service Department in determining the complaint, cause of failure ... Ability to define problems, collect data, establish facts, and draw valid conclusions. * Basic ...

Mills Auto Group

Automotive Service Manager

Raleigh, NC · On-site

$80K - $120K/yr

... data to identify areas for improvement. - Hire, train, and manage a team of service advisors, technicians, and support staff. - Ensure the highest level of customer satisfaction by maintaining ...

Mills Auto Group

Automotive Service Manager

Raleigh, NC

$80K - $120K/yr

... data to identify areas for improvement. - Hire, train, and manage a team of service advisors, technicians, and support staff. - Ensure the highest level of customer satisfaction by maintaining ...

Mills Auto Group

Automotive Service Manager

Raleigh, NC

$80K - $120K/yr

... data to identify areas for improvement. - Hire, train, and manage a team of service advisors, technicians, and support staff. - Ensure the highest level of customer satisfaction by maintaining ...

Mills Auto Group

Automotive Service Manager

Raleigh, NC · On-site

$80K - $120K/yr

... data to identify areas for improvement. - Hire, train, and manage a team of service advisors, technicians, and support staff. - Ensure the highest level of customer satisfaction by maintaining ...

TARGAN, Inc.

Regional Field Service Technician

Raleigh, NC · On-site

$60 - $80/hr

Communicate potential risks to the Regional Service Manager and Senior FSTs. * Support condition-based maintenance efforts by providing accurate field data. Service Event Reduction * Execute repairs ...

next page

Showing results 1-20

All JobsData Service JobsData Service Manager JobsData Service Manager Jobs in Raleigh, NC

Data Service Manager information

See Raleigh, NC salary details

$30.1K

$94.4K

$167.2K

How much do data service manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for data service manager in Raleigh, NC is $94,433.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,200.00 and $122,000.00 per year, depending on experience, location, and employer.

What is the difference between Data Service Manager vs Data Analyst?

AspectData Service ManagerData Analyst
Required CredentialsBachelor's degree in IT, Data Management, or related field; certifications like CDMP or DAMA often preferredBachelor's degree in Statistics, Mathematics, or related field; certifications like CAP or Microsoft Data Analyst often preferred
Work EnvironmentOversees data teams, manages data infrastructure, and ensures data quality in organizational settingsAnalyzes data sets, creates reports, and provides insights to support decision-making
Employer & Industry UsageCommonly employed in IT, finance, healthcare, and large organizations managing data servicesFound across various industries including marketing, finance, and consulting for data analysis roles

The Data Service Manager focuses on managing data infrastructure, teams, and data quality, while the Data Analyst primarily analyzes data and generates insights. Both roles require strong technical skills and understanding of data, but their responsibilities and focus areas differ significantly.

What are the responsibilities of a Data Service Manager?

A Data Service Manager oversees the delivery and management of data services within an organization, ensuring data quality, security, and accessibility. They coordinate data-related projects, implement data governance policies, and work with teams to optimize data workflows using tools like data management platforms and analytics software.

What cities near Raleigh, NC are hiring for Data Service Manager jobs?

Cities near Raleigh, NC with the most Data Service Manager job openings:

Data Service Manager jobs near you
Infographic showing various Data Service Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $94,433 per year, or $45.4 per hour.

Data Service Support Specialist - North Hills, NC

Advyzon

Raleigh, NC • On-site

Full-time

Re-posted 19 days ago

Job description

We are seeking a highly motivated and customer-oriented Data Service Group Specialist to join our fast-paced FinTech team. As the first point of contact for our clients, you will play a crucial role in ensuring a seamless user experience and delivering best-in-class support for our financial technology products and services. Your ability to solve problems efficiently, communicate clearly, and manage client relationships will directly impact customer satisfaction and product adoption.
Primary Responsibilities
  • Serve as the primary contact for clients via ticketing and phone, addressing inquiries specific to custodial data, performance calculations, new data feeds, data aggregation, account reconciliation, and account and security merges.
  • Learn back-end resources and tools the Data Team utilizes to efficiently solve data related issues.
  • Investigate and resolve product or service issues, escalating to technical teams when necessary.
  • Develop deep knowledge of our FinTech platform, including custodial feeds, performance calculations, data aggregation, account management tools, and reporting features.
  • Collaborate with product, development, and sales teams to relay client feedback and contribute to continuous product improvement.
  • Maintain up-to-date records of client interactions using CRM and support ticketing systems.
  • Collaborate on support documentation, user guides, and training resources that will assist in reducing outreach for support.
  • Monitor service-level agreements (SLAs) and ensure timely resolution of support tickets.
Skills/Qualifications
  • Strong understanding of financial products and support systems.
  • Excellent problem-solving skills and the ability to explain complex concepts in simple terms.
  • Experience with CRM platforms (e.g., Salesforce, RedTail) and support tools (e.g., HubSpot, Jira).
  • Empathetic communicator with a client-first mindset and a passion for financial technology.

Service Performance & Operational Excellence
  • Meet or exceed service KPIs including:
    • Tickets resolved per day/week
    • First Response Time (FRT)
    • Time to Resolution (TTR)
    • First Contact Resolution (FCR)
  • Maintain high quality standards in communication and accuracy.
  • Achieve and sustain strong CSAT scores on resolved interactions.
  • Ensure proper prioritization during high-volume or market-driven activity periods.
Success Metrics (KPIs)
  • Tickets resolved per period
  • SLA adherence (FRT & TTR)
  • Backlog management and ticket aging
Quality & Client Experience
  • CSAT scores
  • First Contact Resolution (FCR)
  • Reopen rate
  • QA audit scores
Operational Contribution
  • Knowledge base contributions
  • Identification of recurring issues and workflow improvements
  • Effective escalation and cross-functional coordination
Knowledge & Continuous Improvement
  • Contribute to internal knowledge base articles, troubleshooting guides, and macros related to Quantum.
  • Identify recurring issues or workflow friction and provide structured feedback to leadership.
  • Assist in refining playbooks and escalation paths for trading-related support.
  • Support training initiatives for peers or new hires as expertise develops.
Cross-Functional Collaboration
  • Partner with:
    • Consulting/Onboarding to smooth post-implementation transitions.
    • Product and Engineering to relay recurring issues, edge cases, and enhancement requests.
    • Offshore data teams
  • Participate in internal discussions to improve service processes and product usability.

Requirements
  • Bachelor's degree in Business, Finance, Computer Science, or a related field preferred.
  • 2+ years of experience in client support, customer success, or technical support-preferably in a FinTech, SaaS, or financial services environment.
  • Experience with portfolio accounting systems, portfolio reconciliation and/ or account aggregation preferred.

Compensation based on experience:
Jr Level - $60k with a $10k bonus opportunity
Sr Level - $70k with a $15k bonus opportunity
This is a hybrid position at our North Hills/Raleigh location.

Apply