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Eisan is looking for a Medical Office Assistant to join our team onsite!

The Medical Office Assistant (MOA) / Clinic Coordinator plays a vital role in managing information flow within our occupational health clinic. As a key member of the care team, this role combines front-line administrative excellence with hands-on clinical coordination to support efficient and seamless patient care delivery.

This position requires a highly organized and detail-oriented professional who can manage clinic operations, coordinate patient services, and support Occupational Health Nurses and Physicians in a fast-paced environment. The MOA serves as a central liaison between patients, healthcare providers, and employer clients, ensuring high-quality service and continuity of care.

The schedule is Monday to Friday, 8:00am-4:00pm. This is an onsite role.

General Administrative Duties

• Serve as the first point of contact for patients, employees, and clinic visitors, providing professional and courteous service.
• Manage incoming communications including phone, email, and fax; triage inquiries and prioritize urgent matters appropriately.
• Schedule patient appointments for assessments, tests, and treatments while maintaining accurate and confidential medical records.
• Provide clinical and administrative support to Occupational Health Nurses and Physicians.
• Maintain records management systems, including EMR documentation and chart preparation.
• Oversee supply ordering for clinic and office operations.

Program Administration

• Perform accurate project and clinic data entry with strong attention to detail.
• Coordinate on-site clinic logistics including vendor management and staffing support.
• Support invoicing processes and program administration from initiation to completion.
• Manage front-end vendor interactions (e.g., workers’ compensation documentation, certificates, correspondence).
• Assist with back-end audit verification and supporting documentation for invoicing.

Specialized Client Services

• Provide tailored coordination for client programs, ensuring timely routing of medical information.
• Support drug and alcohol (D&A) testing coordination, tracking, and reporting.
• Maintain immunization records and related data entry platforms.
• Manage project-specific documentation and results handling

Communication & Coordination

• Act as liaison between patients, employers, and multidisciplinary healthcare teams.
• Facilitate communication with Occupational Health Nurses and Physicians to ensure continuity of care.
• Collaborate with clinic leadership on service coordination and operational improvements.
• Ensure timely and professional responses to all inquiries.

Clinic Operations

• Utilize Netcare and EMR systems (Med Access) for patient management and documentation.
• Coordinate family practice activities including booking, referrals, and follow-ups.
• Support aviation medical services coordination, including scheduling and documentation.
• Prepare clinic documentation and coordinate in-clinic appointments
• Route clinical results to appropriate physicians and healthcare providers.
• Arrange specimen pickup with laboratory partners as required.

Education & Experience

• Medical Office Assistant diploma or equivalent experience in a healthcare setting.
• Previous experience in an occupational health clinic or physician practice is an asset.
• Strong knowledge of medical terminology and clinical documentation standards.
• Proficiency with Netcare, EMR systems (e.g., Med Access), Microsoft Office, and Adobe.
• Experience with data management systems or occupational health platforms considered an asset.

Core Competencies

• Exceptional attention to detail and accuracy.
• Strong customer service and interpersonal skills.
• Excellent written and verbal communication abilities.
• Ability to work independently and collaboratively in a team environment.
• Proven ability to multitask and prioritize in a fast-paced clinical setting.
• Strong organizational and problem-solving skills.
• High level of professionalism and commitment to confidentiality.

Eisan Consulting offers customized, solution-driven occupational health and disability management services with a focus on maintaining and optimizing employee health. Our team of Occupational Health Professionals (OHPs) offers integrated programs that are proactive and solutions-driven from day one. We believe that focusing on prevention allows our clients to support employees through the spectrum of their working life.

Eisan Consulting is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin.