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Job Title: Data Entry Specialist

Job Description

The Data Entry Specialist (Document Service Representative) supports accurate and timely processing of medical, hospital, dental, pharmacy, and vision claims, as well as related correspondence. You apply strong problem-solving and time management skills to balance multiple tasks, maintain production and quality standards, and ensure documents are correctly captured, coded, routed, and archived in accordance with established policies, procedures, and medical claims coding guidelines.

Responsibilities

• Examine, data enter, and re-write physician, hospital, dental, and pharmacy claims using established policies, procedures, and medical claims coding guidelines.
• Perform accurate FormWorks OCR error correction, Key from Image, and Key Entry on medical, hospital, dental, and vision claims in accordance with departmental desk levels.
• Complete accurate FormWorks data entry on correspondence documents to ensure work items are filed correctly in Macess and routed to the appropriate doc flo queue for each business area.
• Report any scanning, data entry, system, filing, or workflow issues to the Team Lead, Document Management, or a member of management as appropriate.
• Work mandatory overtime when needed to meet turnaround time (TAT) service level metrics.
• Report obvious provider billing problems observed during claims examination and data entry.
• Provide value-added feedback on established desk levels and assist with training newly hired staff when required.
• Maintain departmental production and accuracy ratios as established by the department.
• Re-direct claims and correspondence to the appropriate resource or department according to established desk levels.
• Research and contact appropriate resources, using the corporate documentation system, to obtain information necessary to complete claims examination and data entry.
• Initiate and assist in developing process improvements to resolve claims examining and data entry issues and address system limitations.
• Perform all scanning room functions, including sorting, prepping, and scanning claims and correspondence documents into FormWorks according to established desk levels.
• Archive all incoming claim and correspondence documents in accordance with established desk levels.
• Complete the daily rejection report, including retrieval of archived claim and correspondence documents, within established time frames.
• Verify scanned documents for completeness and accuracy.
• Perform general scanner maintenance as needed to support consistent imaging quality.
• Identify and report deviations in provider practice and billing to the Team Lead, Document Management.
• Complete all required department documents accurately and on time as outlined in established procedures.

Essential Skills

• Proficient data entry skills with strong attention to detail and accuracy.
• Experience using CRM systems and Microsoft Office Suite or other keying systems.
• Familiarity with the healthcare industry, including medical, hospital, dental, pharmacy, and vision claims.
• Ability to follow medical claims coding guidelines and established desk levels and procedures.
• Strong typing skills and comfort working with computer-based systems.
• Competence with Microsoft Excel, Outlook, and general Microsoft Office applications.
• Customer service and clerical experience supporting administrative and document-heavy workflows.
• Ability to manage multiple tasks simultaneously while maintaining production and quality standards.
• Strong organizational skills for filing, scanning, and archiving documents.
• High school diploma or GED.

Additional Skills & Qualifications

• Prior experience in healthcare claims processing or a healthcare industry environment.
• Experience in administrative support, order entry, and general office administration.
• Experience with Excel data entry and handling large volumes of data.
• Strong computer skills, including comfort with new systems and tools.
• Experience with document management systems such as Macess and doc flo queues.
• Ability to identify provider billing issues and deviations in provider practice.
• Interest in contributing to process improvements within document and claims workflows.
• Willingness to work mandatory overtime to meet service level and turnaround time requirements.

Work Environment

This role is a 6-month onsite contract position in Albany, NY, with potential for extension. The standard schedule is 48 hours per week, including a mandatory 8 hours of overtime weekly, which may occur on weekdays or Saturdays. You work fully onsite in a document and claims processing environment that relies heavily on computer-based systems, including FormWorks, Macess, CRM tools, and Microsoft Office Suite. The work involves extended periods of data entry, scanning, and document handling in a structured, production-focused setting where accuracy, timeliness, and adherence to established desk levels and procedures are critical.

This is a Contract position based out of Albany, NY.

The pay range for this position is $20.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Albany,NY.

This position is anticipated to close on Jun 29, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.