D2C Fulfillment Manager Jobs (NOW HIRING)

We are UMG, the Universal Music Group. We are the world's leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

Famehouse, a division of UMG, is the preeminent leader in merchandise & D2C solutions in music, defining & delivering the industry's best-in-class service to connect artists with their fans. Established & headquartered in Philly, Famehouse powers merch and D2C for UMG's labels, artists, and Bravado. Our success & culture is fueled by collaboration-both within FH and with our partners. We are passionate about the impact of D2C & merchandise for artists, providing a full-service solution to grow an artist's owned business across channels, including strategy, creative, merchandising, fulfillment, customer service, technology, and more.

How we LEAD:

Famehouse is looking for a Senior Manager, Revenue Planning & Analysis to help us build stronger revenue projections, planning, and business visibility across our D2C and merchandise services for artists & labels.

This role will sit within the Insights team and work closely with account teams, channel leads, finance, merchandise planning, operations, and label partners. The right person will help us better understand where revenue is coming from, where the opportunities are, and how we can make smarter, more proactive decisions across D2C, touring, and retail merchandise.

We're looking for someone who is highly analytical, strategically oriented, and comfortable turning messy inputs into clear, useful planning tools and recommendations. Ideal candidates bring a strong existing understanding of the nuances of the music industry, and have an ability to balance both art and science in their work.

How You'll CREATE:

• Drive revenue planning and analysis across D2C, touring, and retail merchandise channels

• Partner with account managers, channel and commercial teams to build, pressure-test, and refine artist and campaign projections across the roster

• Develop practical forecasting models, planning frameworks, and projection methodologies that can scale across the business

• Work closely with merchandise planning, finance, operations, and label commercial teams to align on assumptions, timelines, reporting, and planning processes

• Lead recurring executive reporting, compiling business reviews, and performance analysis

• Identify risks, opportunities, and trends across artists, product categories, campaigns, and sales channels

• Help shape the roadmap for stronger forecasting tools, reporting infrastructure, and planning workflows

• Build clear analytical frameworks and reporting solutions that improve forecasting accuracy and commercial visibility

• Help establish shared best practices for revenue forecasting, commercial planning, and business reviews across teams

Bring your VIBE:

• 5-8 years of experience in forecasting, commercial analytics, retail planning, ecommerce strategy, business insights, or a similar analytical role

• Experience in a major music company is strongly preferred

• Strong analytical and modeling skills, with the ability to work across multiple teams and business functions

• Experience building forecasting methodologies, planning processes, dashboards, and/or executive reporting

• Familiarity with ecommerce, merchandise planning, retail analytics, touring, consumer products, or artist/label businesses

• Strong communication and presentation skills, with the ability to explain complex information clearly and simply

• Comfort working cross-functionally with finance, merchandising, operations, commercial, and account teams

• Ability to operate in an evolving, fast-moving business where the answer is not always obvious

• Experience leading business performance reviews, with a strong understanding of P&L drivers and the ability to translate sales performance into strategic recommendations

• Bonus points for experience building forecasting models and analytical tools, including leveraging modern data and AI capabilities to improve planning, forecasting, and decision-making

• Familiarity with SQL, BigQuery, LookML, or similar analytical technologies, with the ability to prototype datasets, reporting layers, or forecasting solutions in partnership with technical teams

• A proactive, curious, and solutions-oriented mindset

Perks Playlist:

Join an entrepreneurial, global organization where authenticity, boldness, creativity, connection, drive, and insight aren't just values-they're how we work every day. Here are some of the ways we support you along the way (and just a few of the benefits we offer):

• Comprehensive medical, dental, and vision coverage

• Including 100% coverage for out-patient in-network mental health services

• Fertility coverage for eligible medical plan participants

• Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)

• Student Loan Repayment Assistance and Tuition Reimbursement

• 401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution

A variety of ways to prioritize much-needed time away from work including:

• Flexible Paid Time Off (PTO) for exempt employees

• 3-weeks PTO for non-exempt employees

• 2-weeks paid Winter Break

• 10 Company Holidays (including Juneteenth and Wellbeing Day)

• Summer Fridays (between Memorial Day and Labor Day)

• Generous paid parental leave for every type of parent

Check out our full overview of benefits on the Perks Playlist page of the career site.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.
Universal Music Group is an Equal Opportunity Employer

We are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah.

Please note, UMG is not enrolled in E-Verify in California and New York, and cannot support employment of candidates whose employer must enroll in E-Verify, for example candidates on STEM-OPT.

For more information, please click on the following links.

E-Verify Participation Poster:English / Spanish

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Salary Range:

The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. All candidates are encouraged to apply.