D H Distributing Jobs in Indiana (NOW HIRING)

Job Summary:
D&H Distributing is a 100+ year old Employee-Owned technology distributor, offering end-to-end solutions for today's resellers, retailers, and the clients they serve. The IT Support Analyst I – DC Operations is responsible for providing hands-on, onsite, and remote support for technology in a warehouse environment, managing incidents and service requests to ensure reliable operations.
Responsibilities:
• Provide onsite, phone, and remote end user support for Windows, Apple, and Android based systems in a DC and warehouse environment
• Support warehouse and office IT equipment including desktops, laptops, tablets, RF guns, handheld scanners, printers, IP phones, cabling, and other peripherals
• Install, deploy, troubleshoot, repair, and replace IT equipment as needed within the DC
• Perform hardware refreshes, break fix repairs, and imaging of devices used in warehouse operations
• Assist with setup and teardown of IT equipment for warehouse projects, staging areas, and operational initiatives
• Utilize the ServiceNow ticketing system to create, update, triage, and escalate incidents and service requests
• Investigate and troubleshoot operating systems, applications, peripherals, and connectivity issues
• Provide basic network printing and barcode scanner support critical to warehouse workflows
• Maintain accurate asset inventory and ensure proper tracking of equipment assigned to the DC
• Oversee the lifecycle of workstation hardware from procurement to disposal ensuring that all equipment is tracked, secure & cost effective
• Travel to other locations in North America as needed
• Perform other related duties as assigned
• Emphasis on hardware refreshes, repairs, imaging, preventative maintenance, and structured technical tasks during periods of reduced warehouse activity
• Perform user account provisioning and deprovisioning, including new hire and termination account creation and removal, as part of work trained and transitioned from corporate IT teams
• Support after hours warehouse operations and ensure systems and equipment are prepared for the following business day
Qualifications:
Required:
• One year Certificate from College or Technical School; or six months to one year related experience
• 1-2 years of impeccable customer service experience
• 1-2 years of help desk or technical support experience
• Strong troubleshooting and analytical skills with the ability to diagnose root causes and recommend appropriate solutions.
• Working knowledge of end user computing, hardware, and systems in a warehouse environment.
• Willingness and demonstrated ability to learn and grow skills in networking, server, and system administration.
• Proficiency with Microsoft Office applications, including Outlook, Excel, Word, and Teams, with the ability to use these tools for communication, documentation, and basic analysis.
• Ability to quickly become proficient in proprietary and warehouse specific systems and applications.
• Excellent written and verbal communication skills with the ability to interact professionally with technical and non-technical audiences.
• Ability to follow documented processes and procedures with guidance while exercising sound judgment when escalation is required.
• Strong customer service mindset with a collaborative team player approach.
• Meticulous attention to detail, particularly with asset tracking, documentation, and account related tasks.
• Willingness and ability to learn new technologies and continuously improve technical knowledge.
Company:
D&H Distributing is a leading technology distributor of IT and electronics offering end-to-end solutions for today's reseller and retailer. Founded in 1918, the company is headquartered in Harrisburg, USA, with a team of 1001-5000 employees. The company is currently Late Stage.