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Cybersecurity Support Analyst Jobs in Tennessee (NOW HIRING)

FedEx

Sr Cyber Security Analyst

Memphis, TN · On-site

$89K - $115K/yr

... Cyber Security Analyst We are seeking an experienced and technically proficient Senior ... Mentorship : Guide and support junior team members, promoting best practices in software ...

FedEx Group

Sr Cyber Security Analyst

Memphis, TN · On-site

$100 - $125/hr

... Cyber Security Analyst We are seeking an experienced and technically proficient Senior ... Mentorship Guide and support junior team members, promoting best practices in software development ...

FedEx

Sr Cyber Security Analyst

Memphis, TN · On-site

$7.0K - $12K/mo

... Sr Cyber Security Analyst Job Summary As a Senior Cyber Security Analyst, you will be a key ... Apply cloud security principles and best practices to support the organization's ongoing migration ...

Varsity Tutors

Cyber Security Tutor

Chattanooga, TN · Remote

$18 - $40/hr

Deep knowledge of network security, cryptography, threat analysis, vulnerability assessment ... support students from introductory security concepts through advanced certification preparation.

Varsity Tutors

Cyber Security Tutor

Murfreesboro, TN · Remote

$18 - $40/hr

Deep knowledge of network security, cryptography, threat analysis, vulnerability assessment ... support students from introductory security concepts through advanced certification preparation.

Varsity Tutors

Cyber Security Tutor

Nashville, TN · Remote

$18 - $40/hr

Deep knowledge of network security, cryptography, threat analysis, vulnerability assessment ... support students from introductory security concepts through advanced certification preparation.

Varsity Tutors

Cyber Security Tutor

Knoxville, TN · Remote

$18 - $40/hr

Deep knowledge of network security, cryptography, threat analysis, vulnerability assessment ... support students from introductory security concepts through advanced certification preparation.

Varsity Tutors

Cyber Security Tutor

Kingsport, TN · Remote

$18 - $40/hr

Deep knowledge of network security, cryptography, threat analysis, vulnerability assessment ... support students from introductory security concepts through advanced certification preparation.

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Cybersecurity Support Analyst information

What does a cybersecurity support analyst do?

A Cybersecurity Support Analyst is responsible for monitoring, detecting, and responding to security threats within an organization's IT systems. They assist in maintaining security tools, investigating incidents, and ensuring compliance with security policies. These analysts often support end users by troubleshooting security-related issues and providing guidance on best practices. Their work helps protect sensitive data and maintain the integrity of computer networks.

What are the key skills and qualifications needed to thrive as a cybersecurity support analyst?

To thrive as a Cybersecurity Support Analyst, you need a solid understanding of network security principles, incident response, and vulnerability assessment, typically supported by a degree in computer science or a related field. Familiarity with security information and event management (SIEM) tools, firewalls, and certifications such as CompTIA Security+ or Certified Ethical Hacker (CEH) are often required. Strong problem-solving abilities, attention to detail, and effective communication skills help analysts respond to threats and collaborate across teams. These skills and qualifications are crucial for identifying and mitigating risks, ensuring organizational data is protected against cyber threats.

What are some common challenges cybersecurity support analysts face when responding to security incidents?

Cybersecurity Support Analysts often encounter challenges such as rapidly identifying the scope of a security incident, distinguishing false positives from genuine threats, and communicating technical findings clearly to both technical and non-technical stakeholders. They must also work efficiently under pressure to contain incidents while minimizing business disruption. Staying up to date with evolving threat landscapes and maintaining effective collaboration with IT, security, and management teams are essential for successful incident response.

What is the difference between Cybersecurity Support Analyst vs Network Security Technician?

AspectCybersecurity Support AnalystNetwork Security Technician
CertificationsCompTIA Security+, CISSP (preferred), CEHCompTIA Security+, Cisco CCNA Security, CEH
Work EnvironmentIT security teams, help desk, security operations centersNetwork infrastructure teams, data centers, on-site network environments
Employer & IndustryTech companies, financial institutions, government agenciesTelecommunications, enterprise IT, network service providers

The Cybersecurity Support Analyst and Network Security Technician roles share similar certifications and work environments focused on security. However, the analyst typically handles security monitoring, incident response, and support tasks, while the technician focuses more on configuring and maintaining network security hardware and infrastructure. Both roles are essential in protecting organizational networks but differ in daily responsibilities and focus areas.

What cities in Tennessee are hiring for Cybersecurity Support Analyst jobs?

Cities in Tennessee with the most Cybersecurity Support Analyst job openings:

Security Front Door-Service Desk Analyst

Oak Ridge, TN • On-site

Boston Government Services
Business Management Consulting • 51 - 200 employees
Learn more about Boston Government Servicesexternal

$136K - $160K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

Boston Government Services, LLC. (BGS) has created this Evergreen Talent Pool post for gathering qualified candidates for a position relating to Security Front Door-Service Desk Analyst to support our clients in various locations across the US.
BGS is an engineering, technology, and security firm helping to advance missions of national importance for government programs, national laboratories, national security facilities, nuclear operations, and complex projects. We support clients at every stage, from strategic planning and program management to the execution of engineering and technical activities. We work to attract and retain the best talent because the best talent delivers the best results for our clients. Our capabilities are based on our experience in complex, secure, and highly regulated environments. We leverage our experience and capabilities to provide mission-driven solutions tuned to our client's mission needs and strategic direction.
Work that Matters. People that Matter More. At BGS, we believe meaningful work starts with great people. We foster a culture built on respect, collaboration, and accountability-where employees are empowered to contribute ideas, grow professionally, and make an impact. We care about our employees' well-being through competitive benefits, clear expectations, and an environment that values both excellence and connection.
If you align with BGS' company values and culture, we would love for you to explore opportunities to join our growing team by checking out the job description below!
Responsibilities:
The Security Front Door-Service Desk Analyst provides first-line information security and privacy support to client employees, contractors, and stakeholders. This role handles security inquiries, triages tickets, routes requests, maintains knowledge base content, and escalates complex or policy-sensitive matters to appropriate Government or technical personnel.

  • Provide information security and privacy support during core business hours.
  • Intake, triage, route, and document security-related tickets and inquiries using approved Government systems.
  • Provide process assistance and technical guidance for common cybersecurity and privacy requests.
  • Escalate complex, sensitive, or policy-related matters to designated Government officials.
  • Maintain knowledge base articles, FAQs, subject matter contact lists, and recurring support materials.
  • Track inquiry volume, categories, resolution trends, and support metrics for reporting.
  • Coordinate with ISSOs, system owners, privacy coordinators, SOC, RMF, vulnerability, and engineering teams as needed.
Requirements:
  • Bachelor's Degree or equivalent.
  • Experience in cybersecurity support, IT service desk, security operations support, privacy/security intake, or technical customer support.
  • Familiarity with ticketing systems, cybersecurity terminology, RMF processes, security/privacy requests, and escalation workflows.
  • Ability to communicate clearly with users and document support activity accurately.
  • Strong customer-service orientation with good judgment for escalation.
  • Must be a U.S. citizen.
  • Successful drug screening.
  • Must be eligible to obtain and maintain a security or clearance badge.
Preferred Qualifications:
  • Security+, ITIL Foundation, Network+, CySA+, or equivalent.
Location/Work Arrangement:
  • Schedule is full-time, Monday - Friday 40-hour week, 4/10's, or 9/80's and may require on call or overnight shifts depending on contract needs.
  • This position may be fully onsite or hybrid/remote depending on the needs of the specific contract.

Benefits:
BGS offers a competitive total compensation package to eligible employees. Benefits include Health, Dental, Vision, Life Insurance, Paid Vacation, 401K, Long and Short-Term Disability.
Starting compensation for this role typical salary ranges between $136,849 - $160,999 annually is commensurate with experience relative to the position and may vary based on candidate geographical location.
EEO:
BGS is an Equal Opportunity/Affirmative Action employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Exclusive Agreement Disclaimer:
BGS has standing contracts with federal agencies throughout the United States. We require an affirmative exclusive agreement to represent all candidates to our clients. By submitting this application, you are consenting to allow BGS to represent you as a candidate for the role in which you are applying.
Schedule is full-time, Monday - Friday 40-hour week, 4/10's, or 9/80's and may require on call or overnight shifts depending on contract needs.

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