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Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
THE ROLE
As a Senior ISO Compliance Auditor, you will lead enterprise-wide compliance and certification initiatives with primary accountability for ISO audit readiness, control effectiveness, and sustained certification success. This role serves as a key position in ensuring Xylem's continued alignment with applicable regulatory, attestation, and certification frameworks, with particular emphasis on ISO standards and requirements.
In this capacity, you will function as a central coordinator across Xylem, partnering closely with control owners, technical teams, external auditors, certification bodies, and customers to maintain a strong compliance posture, mitigate risk, and support successful audit and certification outcomes. This position carries a strong ISO auditor-facing and audit management focus, requiring disciplined oversight of audit preparation, evidence quality, control maturity, and remediation execution.
CORE RESPONSIBILITIES

• Lead and manage ISO compliance and certification programs, with strong ownership of ISO audit readiness, certification maintenance, surveillance activities, and continuous control effectiveness.

• Drive the full audit lifecycle, including planning, readiness assessments, internal audit coordination, external audit support, evidence validation, nonconformity management, and remediation tracking.

• Coordinate and facilitate internal and external audits, serving as a primary point of contact for ISO auditors, certification bodies, and external assessors, while managing timelines, deliverables, and audit expectations.

• Partner with control owners to ensure controls are appropriately designed, documented, implemented, and operating effectively across in-scope systems, services, and business processes.

• Oversee the collection, review, validation, and organization of audit evidence to satisfy ISO certification requirements, attestation standards, and customer assurance commitments.

• Identify control gaps, risks, audit findings, and nonconformities, and drive corrective and preventive actions through to closure with accountable stakeholders.

• Track and report on compliance performance metrics, including audit status, remediation progress, control effectiveness, certification health, and readiness for upcoming ISO assessments.

• Maintain governance over corrective actions, exceptions, findings, and deficiencies, ensuring timely resolution and alignment with certification and compliance obligations.

• Collaborate cross-functionally to proactively mitigate compliance risks and resolve issues that could affect certification standing, audit outcomes, or customer trust.

• Support ongoing compliance activities, including ISO surveillance audits, recertification efforts, internal audit preparedness, and overall program maturity advancement.

• Enhance and streamline compliance processes, tooling, and evidence management workflows in partnership with automation and operational teams.

• Ensure alignment with ITIL and governance best practices while maintaining disciplined, audit-ready compliance processes.

• Serve as a key liaison for customer compliance inquiries, external audits, and assurance requests.

REQUIRED QUALIFICATIONS

• Bachelor's degree in a relevant field.

• 5+ years of experience in compliance, audit, or GRC-focused project or program management roles.

• Direct experience supporting ISO certification audits, including standards such as ISO 27001, ISO 27017, ISO 27701, and ISO 20000.

• Strong understanding of control frameworks, audit methodologies, certification requirements, and evidence management expectations.

• Experience managing audit readiness, certification cycles, surveillance audits, recertification activities, and remediation programs.

• Demonstrated ability to identify control gaps, assess risk, and drive corrective actions in response to audit findings or nonconformities.

• Experience collaborating directly with ISO auditors, certification bodies, external assessors, and cross-functional stakeholders.

• Proven ability to maintain ongoing audit readiness within dynamic and regulated environments.

• Strong organizational, documentation, and stakeholder communication skills.

• Proficiency with Microsoft Office tools; experience with compliance or project management tools such as Atlassian or Smartsheet preferred.

PREFERRED QUALIFICATIONS

• Experience in regulated industries such as utilities, technology, or cybersecurity.

• Hands-on experience with ISO certification programs, audit coordination, and compliance operations.

• Familiarity with GRC tools, policy governance processes, and audit evidence management platforms.

• A familiarity with SOC audits and certifications is also considered a nice to have. We perform yearly SOC1 and SOC2 certifications that are wrapped into our overall compliance portfolio.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation