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At Aviva Canada, we put people first, our employees, our customers, and our communities. We're proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We're not just about insurance; we're about making a real difference by protecting what matters most.

The opportunity
The Financial Lines Claims Lead is a senior leadership role responsible for the strategic oversight, technical excellence,thought leadership on emerging trendsand operational performance of the Financial Lines claims portfolio.
This role will be accountable for handling complex andhigh-severityclaims across D&O, E&O, EPL, Fiduciary, Crime, Cyber and other future Financial Lines products., while partnering closely with underwriting, legal, and executive stakeholders to drive business outcomes, manage risk, and enhance client experience.

What you'll do

Strategic Leadership & Portfolio Ownership

• Provide strategic direction and oversightforthe Financial Lines claims portfolio, including severity management and reserving adequacy.

• Own portfolio performanceof Financial Lines claims,identifyingtrends, emerging risks, and opportunities to improve loss outcomes.

• Influence underwriting appetitebefore losses materiallyimpactportfolio profitability, policy wording enhancements, and product development through claims insights and data.

Complex Claims Oversight

• Guides others onthe handling of the most complex, high-value, and politically sensitive claims.

• Provide final authorityto Casualty Claims Adjustersor escalation-level direction on coverage positions, litigation strategy, and settlements.

• Act asescalationpoint for difficult broker/client situations and reputational risk matters.

• Review the quality of claims performance by supporting audits on a bi-annual basis, examining FinancialLinesclaims that breach delegated authority andprovidefinancial authority to settle claims as needed.

Technical Excellence & Governance

• Set andmaintainbest-in-class claims handling standards across Financial Lines.

• Ensure consistency in policy interpretation, reserving practices, and coverage analysis.

• Lead technical training, thought leadership, and continuous improvement initiatives.

• Oversee audit readiness, internal controls, and regulatory compliance activities.

• Work with Learning and Development to put in place training materials to support claims and underwriting development

Stakeholder & Market Engagement

• Serve asa senior claimscontact for key brokers, clients, reinsurers, and legal partners.

• Support CTU (Commercial Technical Underwriting) in product development within Cyber and Financial Linesincluding participating indrafting and reviewingwording, andprovidingclaims-led insights to ensure policies align with intent and claims experience.

• Strengthen relationships withFinancial Linesunderwriting leadership to ensure alignment on riskselectionand policy wording.

• Represent claims in client stewardship meetings and market-facing discussions.

• Provide insightsonclaimstrends, legal developments, and emerging exposures to internal and external stakeholders.

Litigation & Vendor Strategy

• Direct litigation strategy on significant or precedent-setting matters.

• Oversee panel counsel performance, legal spend management, and vendor optimization.

• Approve high-value settlements and manage reinsurance reporting to our reinsurance team.

Operational & Financial Management

• Drive financial discipline across indemnity and expense management.

• Monitor KPIs (e.g., cycle times, leakage, reserve accuracy) and implement performance improvements.

• Support budgeting and forecasting for the Financial Lines claims function.

Mentorship

• Coach, and develop a team ofCasualtyclaims professionals, including managers and seniorexaminersto eventually assume handling of D&O, E&O, EPL, Fiduciary,Crimeand other future Financial Lines products.

• Drive talent development, and capability building within Financial Lines by helping tobuild outtraining materials for the Learning and Development team.

What you'll bring

• Post- Secondary Education,CIPand FCIP strongly preferred.

• Minimum 10-15 years' experience specializing in the adjudication of complex Commercial and Financial Institution Directors & Officers claims including but not limited to: securities class actions, shareholder derivative class actions, regulatory investigations, anti-trust litigations, bankruptcy trustee litigations, fiduciary liability/ERISA pension trust litigation, private equity/venture capital Litigation, financial

• Extensive knowledge of Financial Lines insurance products, claims handling best practicesand the investigation and litigation processes

• Strong expertise in policy interpretation and coverage analysis

• Demonstrated success in coaching, mentoring, and developing team members

• Experience preparing and communicating written coverage positions, with the ability to clearly articulate coverage decisions and rationale.

• Excellent analytical, decision-making, and communication skills, with a focus on delivering quality customer and business outcomes.

What you'll get

• Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

• Hybrid flexible work model.

• Outstanding career development opportunities.

• We'll support your professional development education.

• Competitive vacation package with the option to purchase 5 extra days off per year.

• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.

• Corporate wellness programs to support our employees' physical and mental health.

This job advertisement is for an existing vacancy which has been posted both internally & externally.

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.

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