ZipRecruiter

Log In

1

Cxone Developer Jobs (NOW HIRING)

Northern Trust

Sr. Principal, DevOps

Chicago, IL · On-site

$133K - $172K/yr

Drive the integration and operational health of security scanning (CxOne SAST/SCA), cloud security ... metadata flows seamlessly between engineering tools and the enterprise data catalog.

1 point system

Kore.AI Developer

New York, NY · Remote

$53.75 - $69.25/hr

Support integration with contact center platforms (e.g., NICE CXone, Genesys) where applicable ... Strong programming experience in Python and Java (mandatory). * Expertise in building integrations ...

Lorven Technologies

Kore.ai Developer

Kore.ai Developer Location: Remote * Bachelor's degree in Computer science or equivalent, with ... Good to have experience integrating Kore.ai with contact center systems such as NICE CXone, Genesys ...

NICE

Manager Engineering

Sandy, UT · On-site

The CXone media services team writes software that powers over 6 billion customer phone calls per ... As an Engineering Manager, a Typical Day Might Include the Following: * Provide leadership in ...

AllSTEM Connections

Telecom Engineer II

Orlando, FL · On-site

$124K/yr

Senior Contact Center Solutions Engineer (NICE CXOne) Role Overview We are seeking a high-level Senior Contact Center Solutions Engineer to design, implement, and optimize a complex, multi-national ...

NICE

Manager Engineering

Sandy, UT · On-site

The CXone media services team writes software that powers over 6 billion customer phone calls per ... As an Engineering Manager, a Typical Day Might Include the Following: * Provide leadership in ...

INFOSYS NOVA HOLDINGS LLC

Solution Architect

Windsor, CT · On-site

$62.75 - $82.75/hr

... Engineering, or related field. * 5+ years of experience designing and implementing enterprise contact center solutions. * 3+ years of experience with NICE CXone (NICE inContact) architecture and ...

next page

Showing results 1-20

All JobsCxone Developer Jobs

Cxone Developer information

See salary details

$17

$52

$81

How much do cxone developer jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for cxone developer in the United States is $52.84, according to ZipRecruiter salary data. Most workers in this role earn between $40.38 and $64.66 per hour, depending on experience, location, and employer.

What are the most common challenges faced by Cxone Developers when integrating NICE CXone with existing enterprise systems?

Cxone Developers often encounter challenges related to integrating NICE CXone with legacy systems, managing data synchronization, and ensuring seamless communication between cloud-based and on-premises platforms. Addressing security and compliance requirements during integration can also be complex, especially in industries with strict regulations. Successful developers collaborate closely with IT, security, and operations teams to troubleshoot issues, customize API connections, and optimize workflows for a smooth user experience.

What are the key skills and qualifications needed to thrive as a Cxone Developer, and why are they important?

To thrive as a Cxone Developer, you need a solid background in software development, knowledge of contact center solutions, and experience with NICE inContact CXone platforms, typically supported by a relevant degree or certification. Familiarity with programming languages (such as JavaScript or .NET), APIs, cloud-based systems, and tools like Studio and MAX is essential. Strong problem-solving abilities, attention to detail, and effective communication skills help developers design, implement, and troubleshoot solutions that meet client needs. These skills are crucial for ensuring seamless customer experiences and efficient contact center operations.

What is the difference between Cxone Developer vs Contact Center Software Developer?

AspectCxone DeveloperContact Center Software Developer
CredentialsTypically requires certifications in Genesys Cxone or related platformsOften requires certifications in contact center platforms or general software development
Work EnvironmentPrimarily in contact center or customer service technology settingsIn various industries implementing contact center solutions
Industry UsageSpecific to Genesys Cxone platform in customer serviceBroader, including multiple contact center platforms and solutions

The main difference is that a Cxone Developer specializes in Genesys Cxone platform, focusing on its configuration, customization, and integration within contact centers. A Contact Center Software Developer has a broader scope, working on various contact center solutions across different platforms. Both roles require technical skills, but Cxone Developers are more specialized in Genesys technologies.

What is a Cxone Developer?

A Cxone Developer is a software professional who specializes in developing, customizing, and maintaining solutions on the NICE CXone platform, a cloud-based customer experience and contact center solution. Their role often includes integrating CXone with other systems, creating custom workflows, and optimizing the platform to improve customer service operations. They work with tools such as APIs, scripting languages, and the CXone Studio to deliver tailored contact center solutions for businesses. Cxone Developers collaborate with IT teams and stakeholders to ensure the platform meets organizational needs and provides a seamless customer experience.
Infographic showing various Cxone Developer job openings in the United States as of June 2026, with employment types broken down into 84% Full Time, 3% Temporary, and 13% Contract. Highlights an 68% In-person, 16% Hybrid, and 16% Remote job distribution, with an average salary of $109,905 per year, or $52.8 per hour.
Systems Development Engineer II, Healthcare IT

Systems Development Engineer II, Healthcare IT

Amazon

Austin, TX • On-site

Full-time

Posted 28 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,874 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

Do you want to solve business challenges through innovative technology. Do you enjoy working on scalable platform engineering in a fast-paced team environment. Do you love working on projects that directly impact the health and well-being of millions of Amazon customers.

At Amazon Health Services (AHS), we hire the best minds in technology to innovate and build things for the benefit of our customers. Our Systems Development Engineers play an instrumental role in building, maintaining, and optimizing the platforms and infrastructure that power Amazon's health services ecosystem - including Amazon Pharmacy and Amazon One Medical. Amazon Health Services challenges are big and impact millions of patients, providers, and healthcare operations across the organization.

Our path is not always easy, so we are selective about who joins us on this journey. There is a certain kind of person who takes on systems development challenges at AHS - someone excited by the idea of owning and managing contact center platforms, integrating enterprise platforms, automating operational workflows, and supporting critical health services tools while managing ambiguity and the pace of a company whose ship cycles are measured in weeks, not years. If this is you, come build the future with us.


Key job responsibilities
# Platform Engineering & Development
Design, develop, and maintain NICE CXone Studio scripts, IVR call flows, and integrations with Salesforce and third-party systems via APIs. Build and configure platforms supporting Amazon Health Services tools (NICE CXone, Amazon Connect, Zoom). Leverage Amazon Quick Suite's agentic AI for automation and productivity.
# Quality Assurance & Operations
Build and QA call routing with stakeholders

Develop coding standards and best practices. Serve as lead engineer for NICE CXone and support engineer for Zoom. Provide Tier 3 support, on-call coverage, and troubleshoot distributed systems using remote access tools (BeyondTrust, Kaseya).

Participate in code reviews, CI processes, system upgrades, and operational reviews to drive continuous improvement.
# Administration & Workforce Optimization
Manage user lifecycle (JIT/SCIM provisioning, permissions, SSO via Okta), phone number operations, skill assignments, and CXone/Zoom admin functions. Support CXone Agent, MAX, and Salesforce Agent applications. Assist with Quality Management, IEX, Interaction Analytics, and Performance Management setup.
# Documentation & Stakeholder Engagement
Create and maintain SOPs, design documents, runbooks, and call routing diagrams

Lead NICE CXone project initiatives, conduct design sessions, translate business needs into scalable solutions, and communicate progress to stakeholders. Stay current with emerging technologies and drive CCaaS improvements.
.

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Amazon logo

About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

View All Amazon Jobs

Apply