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Cx Consulting Jobs (NOW HIRING)

Kikoff

CX Strategy Associate

San Francisco, CA

$19.50 - $26/hr

Translate customer insights and data into actionable improvements Expertise & experience required * 2-4 years experience in Operations, Product Ops, CX, Consulting, or similar roles * Strong ...

Kikoff

CX Strategy Associate

San Francisco, CA · On-site

$110K - $145K/yr

Translate customer insights and data into actionable improvements Expertise & experience required * 2-4 years experience in Operations, Product Ops, CX, Consulting, or similar roles * Strong ...

CEDENT

SAP CX Consultant

$40 - $60/hr

SAP CX (Customer experience) Consultant Responsibilities: * Act as the primary consultant and trusted advisor for clients implementing SAP CX solutions with an emphasis on SAP Sales Cloud Service ...

SQLI

SAP C4C Consultant

Alloway, NJ · Hybrid

$62.50 - $85.50/hr

Solid (+6 years) SAP CX consulting background, CRM / CX implementations, with several years on SAP C4C. * Strong hands-on experience with SAP Sales Cloud and SAP Service Cloud, you know standard ...

TTEC Digital

CX Management Consultant

Austin, TX · On-site +1

$105K - $130K/yr

Work with consulting teams to design and operationalize solutions that prioritize both the customer ... Familiarity with CX Cloud Hyperscalers (Amazon, Microsoft, Google), AI solutions, Genesys, and CRM ...

TTEC Digital

CX Management Consultant

Austin, TX · Remote

Work with consulting teams to design and operationalize solutions that prioritize both the customer ... Familiarity with CX Cloud Hyperscalers (Amazon, Microsoft, Google), AI solutions, Genesys, and CRM ...

TTEC Digital

CX Management Consultant

Austin, TX

$105K - $130K/yr

Work with consulting teams to design and operationalize solutions that prioritize both the customer ... Familiarity with CX Cloud Hyperscalers (Amazon, Microsoft, Google), AI solutions, Genesys, and CRM ...

CX

Manager

Hayward, CA

$130K - $133K/yr

Manager - CX, a Connor Group Company Are you looking to elevate your accounting expertise and make a direct impact in a consulting environment? CX, a Connor Group Company, is hiring experienced ...

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As of Jun 15, 2026, the average hourly pay for cx consulting in the United States is $71.58, according to ZipRecruiter salary data. Most workers in this role earn between $46.88 and $74.52 per hour, depending on experience, location, and employer.
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CX Strategy Associate

CX Strategy Associate

Kikoff

San Francisco, CA

$19.50 - $26/hr

Other

Posted 16 days ago

Job description

CX Strategy AssociateAbout this role

As a CX Strategy Associate, you will improve how customer experience scales across automation, tooling, and measurement. This role focuses on identifying high-impact CX gaps and building scalable solutions that improve efficiency, reduce friction, and strengthen customer outcomes.

You will work on problems that sit between Product and Operations-ranging from improving onboarding flows to enhancing support automation and building internal tools. This role also contributes to shaping how we measure and optimize customer experience, including areas like contact rate, CSAT, and customer risk signals.

This is a high-ownership role with exposure to strategic questions, but with a primary focus on execution and building systems that scale.

Role & responsibilitiesAI Automation
  • Improve chatbot performance (coverage, containment, resolution quality)
  • Design and implement automation beyond chatbots, including:
    • Agent-assist / "copilot" workflows to reduce manual effort and errors
    • Automated servicing flows (e.g., follow-ups, status updates, issue resolution)
CX Tooling
  • Improve and maintain core CX systems (e.g., Zendesk, workflows, CSAT collection)
  • Support development of internal tools that increase agent and team efficiency
  • Help standardize tooling and workflows across support channels
Measurement & Insights
  • Analyze CX performance across channels (chatbot, support, product journeys)
  • Identify friction points not captured in support tickets (e.g., drop-offs, dead ends)
  • Build and maintain dashboards to track key CX metrics and initiative impact
Cross-functional execution
  • Partner with Customer Operations, Product, and Data teams to implement solutions
  • Own initiatives end-to-end: problem definition solution design launch measurement
  • Translate customer insights and data into actionable improvements
Expertise & experience required
  • 2-4 years experience in Operations, Product Ops, CX, Consulting, or similar roles
  • Strong analytical and problem-solving skills
  • Ability to operate in ambiguous environments and drive execution
  • Experience working cross-functionally with Product, Engineering, or Operations teams
  • High ownership and bias toward action

Nice to have:

  • Experience with CX tools (Zendesk, chat platforms, CSAT tools)
  • Exposure to automation, workflows, or AI-driven tools
  • Experience building dashboards or working with data tools (SQL, Looker, etc.)

Apply