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Cx Associate Jobs in Decatur, GA (NOW HIRING)

CX Associate - Back of House

Atlanta, GA · On-site

$15.50 - $19.25/hr

About Chne:At Chne Gear, we build gear for hunters who demand moremore from their equipment, more from their experience, and more from the brands they trust. We believe in products made right, built ...

New

Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must ... CX Agent Studio or CCaaS. * Strong understanding how Generative AI is reshaping this industry.

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Accounting Associate

Marietta, GA · On-site

$20 - $26/hr

Purpose of the Position: Individual Contributor responsible for Accounts Receivable and Accounts Payable functions: AR: collections, billing, and invoicing for each region of the company. AP ...

Customer Support Specialist

Atlanta, GA · On-site

$17.25 - $23.25/hr

Associates / Bachelors Degree preferred, or equivalent industry experience in customer service or tech support * Ability to follow protocols and policies as defined by QGenda and CX Leadership Not ...

A key focus of this role will be advancing AI-powered customer support and agentic workflows that apply the reasoning, context, and decision-making patterns used by skilled associates to help ...

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Cx Associate information

See Decatur, GA salary details

$9

$18

$30

How much do cx associate jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for cx associate in Decatur, GA is $18.56, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $19.71 per hour, depending on experience, location, and employer.

What is a CX associate?

Cx Associates, or Customer Experience Associates, are professionals who interact directly with customers to ensure they have a positive experience with a company’s products or services. Their main responsibilities often include answering customer inquiries, resolving issues, and providing information about products or services. They play a key role in building customer loyalty and satisfaction by addressing concerns promptly and professionally. Cx Associates typically work in call centers, retail environments, or online support teams and must possess strong communication and problem-solving skills.

How does a CX associate typically interact with cross-functional teams to enhance the customer experience?

Cx Associates regularly collaborate with teams such as product development, marketing, and customer support to gather feedback, share insights, and address customer pain points. This role often acts as a bridge, ensuring that the voice of the customer is represented throughout the organization. Effective communication and teamwork are essential, as Cx Associates may participate in regular meetings, provide customer journey data, and help implement process improvements to deliver a seamless customer experience.

What are the key skills and qualifications needed to thrive as a CX associate, and why are they important?

To thrive as a CX Associate, you need strong customer service skills, problem-solving abilities, and a solid understanding of company products or services, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and basic office software is typically required. Excellent communication, patience, and adaptability are standout soft skills in this role. These skills ensure positive customer experiences and efficient resolution of inquiries, which are critical for customer satisfaction and business success.

What is the difference between Cx Associate vs Customer Support Specialist?

AspectCx AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree, familiarity with customer experience toolsHigh school diploma or equivalent, customer service training
Work EnvironmentCollaborative, cross-departmental teams, focus on customer journeyCall centers, help desks, direct customer interaction
Employer & Industry UsageTech, retail, finance companies focusing on customer experienceRetail, telecom, service industries primarily handling support queries

The main difference is that a Cx Associate focuses on improving overall customer experience strategies, while a Customer Support Specialist handles direct customer inquiries and issues. Cx Associates work proactively to enhance satisfaction, whereas Support Specialists respond reactively to customer problems.

What cities near Decatur, GA are hiring for Cx Associate jobs?

Cities near Decatur, GA with the most Cx Associate job openings:

Infographic showing various Cx Associate job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 29% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $38,613 per year, or $18.6 per hour.

Commissioning Associate Project Manager

Atlanta, GA


Faith Technologies
Construction • 1 - 5K employees

8.0

Company rating: 8.0 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

208th of 450 rated engineering

Great coworkers

People enjoy working here

Good employer


Full-time

Re-posted 19 days ago


Job description

You've discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, applied and consumed. Cares about thoughtfully growing to meet market demands. And as "one of the Healthiest 100 Workplaces in America" is focused on the mind/body/soul of team members through our Culture of Care.

Cx Associate Project Managers are responsiblefor generating business, providing general management of electrical and/or specialty systems construction projects, and overseeing staff.The ideal candidate must be proficient in the use of a PC and Microsoft Office Suite, knowledge of Accubid and AutoCAD is preferred, and knowledge of the electrical construction trade is preferred.

MINIMUM REQUIREMENTS

Education:Bachelor's Degree in Construction Management, or Electrical Engineering, or equivalent technical training

Experience:1year of electrical estimating experience

or

Experience: Five years of Project Management, Construction Management, Project Engineering, or Commissioning Management experience with 8 years of commissioning/start-up experience for electrical and/or mechanical systems. Experience leading commissioning/start-up activities for construction projects exceeding $25MM in contract value strongly preferred. Relevant industry experience can vary from Mission Critical, Industrial, and Commercial.

Travel: Up to 100%

Work Schedule: This position works between the hours of 7 AM and 5 PM, Monday- Friday. However, work may be performed at any time on any day of the week to meet business needs.

KEY RESPONSIBILITIES
  • Supports generation of new business. Networks, establishes, and maintains customer relationships.
  • Support the development of the QAQC/Cx scope, schedule, and budget. Reviews outgoing QAQC/Cx estimates with Estimating Department to ensure accuracy. Properly utilizes internal functional groups and monitors progress of each deliverable for the project.
  • Supports the development of the QAQC/Cx safety plan. Effectively involves internal safety departments to ensure a complete and client approved plan. Works with the construction project manager to ensure start up and operational procedures are executed in a safe manner and are compliant with the client's specifications.
  • Coordinates with the client and all affected parties on day to day start-up and Cx activities, and leads daily, weekly and monthly meetings (i.e., QAQC/Commissioning meetings, Equipment meetings, Coordination meetings, Scheduling meetings, Staffing meetings, Project Manager meetings, etc.).
  • Manages all QAQC/Cx issues logs pertinent to the project, and coordinates with all affected and/or responsible parties to mitigate and clear out the issues.
  • Coordinates with 3rd party testing/commissioning agencies to ensure proper coverage during commissioning/startup procedures.
  • In collaboration with Workforce Manager, participates in performance review process for field leadership.
  • Partners with Talent Team to optimize recruiting and selection, employee relations, and other related topics as it pertains to direct reports.
  • Visits various jobsites and interacts with crew, customers, foreman, and general contractors to ensure proper job progress and to support and encourage safe behavior.
  • Effectively delegates to Cx Crew with proper control systems in place to ensure accountability and to prevent decision making bottlenecks.
  • Provides frequent and clear feedback to Cx Crew, offers clear direction, and ensures they are supported in their goals.
  • Organizes Cx crew into a productive team to encourage synergy.
  • Manages the boundaries that separate units which report directly and with other parts of the business. Monitors the flow of work between his/her unit and others in the organization; asking questions, and recommending improvements. Understands and conveys functional strategies, business strategies, and corporate mission. Fosters effective crossfunctional collaborations to accelerate work processes.
  • Creates a supportive environment that allows mistakes but not failure (motivates and instructs; shares positive and negative feedback in a constructive manner.).
  • Performs other related duties as required and assigned.

The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as a comprehensive list of all functions, responsibilities, skills or abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

How Does FTI Give YOU the Chance to Thrive?

If you're energized by new challenges, FTI provides you with many opportunities. Joining FTI opens doors to redefine what's possible for your future.

Once you're a team member, you're supported and provided with the knowledge and resources to achieve your career goals with FTI. You're officially in the driver's seat of your career, and FTI's career development and continued education programs give you opportunities to position yourself for success.

FTI is a "merit to the core" organization. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package.

Benefits are the Game-Changer

We provide industry-leading benefits as an investment in the lives of team members and their families.You're invited to review the full list of FTI benefits available to regular/full-time team members. Start here. Grow here. Succeed here. If you're ready to learn more about your career with FTI, apply today!

Faith Technologies, Inc. is an Equal Opportunity Employer - veterans/disabled.

Employment is contingent upon successfully passing a background and drug test



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