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Cvs Pharmacy Call Center Jobs (NOW HIRING)

Della infotech Inc

Pharmacy Call Center Tech

Philadelphia, PA · On-site

$18.50 - $22.75/hr

Pharmacy Call Center Tech Location : Philadelphia,PA Duration : contract to hire(3 months contract) Client : AmeriHealth Under the direct supervision of the Supervisor, Pharmacy Services Call Center ...

Integrated Resources

Pharmacy Call Center Tech

Orlando, FL · On-site

$17 - $21/hr

Pharmacy Call Center Tech Title: Pharmacy Call Center Tech Duration: 6+ months Location: Orlando, FL Job Responsibilities * Records and processes orders and/or inquiries received by mail, telephone ...

vTech Solution

Pharmacy Call Center Tech

Philadelphia, PA · On-site

$18.50 - $22.75/hr

Pharmacy Call Center Tech Full-time Company Description vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy ...

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Cvs Pharmacy Call Center information

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How much do cvs pharmacy call center jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for cvs pharmacy call center in the United States is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $21.63 per hour, depending on experience, location, and employer.

What is a CVS Pharmacy Call Center?

A CVS Pharmacy Call Center is a customer service facility where representatives assist customers with their pharmacy-related inquiries and needs over the phone. These centers handle prescription refills, medication questions, insurance issues, and general pharmacy support for CVS customers. The goal is to provide efficient and helpful service, ensuring customers receive accurate information and timely assistance. Call center staff are trained in CVS policies, pharmacy procedures, and customer care to resolve a wide range of issues.

What are the key skills and qualifications needed to thrive as a CVS Pharmacy Call Center representative?

To thrive as a CVS Pharmacy Call Center Representative, you need strong customer service skills, knowledge of pharmacy procedures, and often a high school diploma or equivalent. Familiarity with call center software, electronic pharmacy systems, and sometimes HIPAA certification are typically required. Excellent communication, patience, and problem-solving abilities set standout representatives apart. These skills ensure accurate information delivery, efficient issue resolution, and a positive customer experience in a fast-paced environment.

What are some common challenges faced by team members in a CVS Pharmacy Call Center, and how are they typically addressed?

Team members in a CVS Pharmacy Call Center often encounter high call volumes, managing complex customer inquiries, and resolving issues related to prescriptions or insurance. These challenges are typically addressed through comprehensive training, supportive supervisors, and robust knowledge bases that agents can reference quickly. Regular team meetings and open communication channels also help employees share best practices and solutions. Additionally, there are often clear escalation procedures in place for more complex cases, ensuring that customers receive the assistance they need while supporting team members.

What is the difference between Cvs Pharmacy Call Center vs Cvs Pharmacy Customer Service Representative?

AspectCvs Pharmacy Call CenterCvs Pharmacy Customer Service Representative
Primary RoleHandling inbound calls, resolving pharmacy-related inquiries, processing prescriptionsAssisting customers with orders, insurance, and product questions at retail locations
Work EnvironmentCall center setting, primarily phone-based communicationRetail pharmacy locations, face-to-face customer interaction
Required CredentialsHigh school diploma, customer service skills, pharmacy knowledge beneficialHigh school diploma, customer service skills, pharmacy knowledge beneficial
Industry UsageCommonly employed in pharmacy support centersCommonly employed in retail pharmacy stores

While both roles involve customer interaction within the pharmacy industry, Cvs Pharmacy Call Center positions focus on phone-based support and inquiries, whereas Cvs Pharmacy Customer Service Representatives work directly with customers in retail locations. Understanding these differences can help job seekers find the right fit based on work environment and responsibilities.

What cities are hiring for Cvs Pharmacy Call Center jobs?

Cities with the most Cvs Pharmacy Call Center job openings:

What states have the most Cvs Pharmacy Call Center jobs?

States with the most job openings for Cvs Pharmacy Call Center jobs include:

Cvs Pharmacy Call Center jobs near you
Infographic showing various Cvs Pharmacy Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $48,516 per year, or $23.3 per hour.

Pharmacy Call Center Rep II

Oklahoma City, OK • On-site

The University of Oklahoma
Education • 5 - 10K employees

8.1

Company rating: 8.1 out of 10

Based on 68 frontline employees who took The Breakroom Quiz

170th of 625 rated colleges and universities

People enjoy working here

Good employer

Recommended by students

Learn more about The University of Oklahomaexternal

$18.32/hr

Full-time

Posted 19 days ago

Job description

Pharmacy Call Center Rep II
Job no: 493754
Work type: Clerical
Location: Oklahoma City
Categories: Health/Wellness Services
Pay Range: Targeted hourly rate of up to $18.32/hr based on education and experience
Benefits Eligible: Yes
Work Schedule: Shift may vary, will be discussed by hiring manager.
Travel: Not required
Position Introduction:
If you're passionate about helping others and thrive in a fast-paced, customer-focused environment, this is an opportunity to make a meaningful impact every day. As a Pharmacy Call Center Representative II, you'll be the first point of contact for patients, providers, and pharmacy staff, delivering exceptional service while resolving questions related to Medicaid, commercial insurance, pharmacy services, and claims. You'll play a vital role in ensuring a positive customer experience by providing accurate information, solving problems efficiently, and helping achieve first-call resolution in a collaborative and supportive team environment. This position will be instrumental in our management of the pharmacy call center for the state Medicaid population. This position would be responsible for answering calls from Medicaid members and providers with a goal of achieving one call resolution.
View full job description here
Required Education and Experience:
  • High School Diploma or GED.
  • 24 months experience in an inbound call center, pharmacy, medical billing, third party pharmacy claims, or closely related experience in a medical or pharmacy environment.

Equivalency/Substitution: Will also accept an Associate's degree in a closely related environment in lieu of the experience.
Required Certifications and Licenses:
None
Hiring Contingent Upon a Background Check: Yes
Advertised: 10 Aug 2026 Central Daylight Time
Applications close: 08 Nov 2026 Central Standard Time
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About University of Oklahoma

Sourced by ZipRecruiter

The University of Oklahoma is a prominent educational institution positioned in Norman, Oklahoma, US. Established in 1890, the university stakes a claim within the higher education industry and has a storied history of excellence in academics and research. Serving over 20,000 students, the university offers a wide range of programs across fields such as arts and sciences, business, engineering, international studies, and more. Emphasizing a dedication to unlocking potential, OU's mission is to provide the best possible educational experience to students through excellence in teaching, research, and creative activity. Notably, the institution has made significant strides in research with a focus on areas such as cancer, aerospace, and energy among others.

Industry

Education

Company size

5,001 - 10,000 Employees

Headquarters location

Norman, OK, US

Year founded

1890

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