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Cvs Pharmacy Call Center Jobs (NOW HIRING)

Della infotech Inc

Pharmacy Call Center Tech

Philadelphia, PA · On-site

$18.50 - $22.75/hr

Pharmacy Call Center Tech Location : Philadelphia,PA Duration : contract to hire(3 months contract) Client : AmeriHealth Under the direct supervision of the Supervisor, Pharmacy Services Call Center ...

Della Infotech, Inc.

Pharmacy Call Center Tech

Philadelphia, PA · On-site

$18.50 - $22.75/hr

Pharmacy Call Center Tech Location : Philadelphia,PA Duration : contract to hire(3 months contract) Client : AmeriHealth Under the direct supervision of the Supervisor, Pharmacy Services Call Center ...

vTech Solution

Pharmacy Call Center Tech

Philadelphia, PA · On-site

$18.50 - $22.75/hr

Pharmacy Call Center Tech Full-time Company Description vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy ...

vTech Solution

Pharmacy Call Center Tech

Orlando, FL · On-site

$17 - $21/hr

Pharmacy Call Center Tech Under direct supervision, provides new/existing patients with the best possible customer service regarding their drug prescriptions, clinical services, billing inquiries ...

Molina Healthcare

Representative, Pharmacy

Long Beach, CA · On-site +1

$11.09 - $24.02/hr

Contributes to overarching pharmacy strategy for optimization of medication related health care ... Required Qualifications • At least 1 year related experience, including call center or customer ...

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Cvs Pharmacy Call Center information

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How much do cvs pharmacy call center jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for cvs pharmacy call center in the United States is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $21.63 per hour, depending on experience, location, and employer.

What is the difference between Cvs Pharmacy Call Center vs Cvs Pharmacy Customer Service Representative?

AspectCvs Pharmacy Call CenterCvs Pharmacy Customer Service Representative
Primary RoleHandling inbound calls, resolving pharmacy-related inquiries, processing prescriptionsAssisting customers with orders, insurance, and product questions at retail locations
Work EnvironmentCall center setting, primarily phone-based communicationRetail pharmacy locations, face-to-face customer interaction
Required CredentialsHigh school diploma, customer service skills, pharmacy knowledge beneficialHigh school diploma, customer service skills, pharmacy knowledge beneficial
Industry UsageCommonly employed in pharmacy support centersCommonly employed in retail pharmacy stores

While both roles involve customer interaction within the pharmacy industry, Cvs Pharmacy Call Center positions focus on phone-based support and inquiries, whereas Cvs Pharmacy Customer Service Representatives work directly with customers in retail locations. Understanding these differences can help job seekers find the right fit based on work environment and responsibilities.

What are some common challenges faced by team members in a CVS Pharmacy Call Center, and how are they typically addressed?

Team members in a CVS Pharmacy Call Center often encounter high call volumes, managing complex customer inquiries, and resolving issues related to prescriptions or insurance. These challenges are typically addressed through comprehensive training, supportive supervisors, and robust knowledge bases that agents can reference quickly. Regular team meetings and open communication channels also help employees share best practices and solutions. Additionally, there are often clear escalation procedures in place for more complex cases, ensuring that customers receive the assistance they need while supporting team members.

What are the key skills and qualifications needed to thrive as a CVS Pharmacy Call Center representative?

To thrive as a CVS Pharmacy Call Center Representative, you need strong customer service skills, knowledge of pharmacy procedures, and often a high school diploma or equivalent. Familiarity with call center software, electronic pharmacy systems, and sometimes HIPAA certification are typically required. Excellent communication, patience, and problem-solving abilities set standout representatives apart. These skills ensure accurate information delivery, efficient issue resolution, and a positive customer experience in a fast-paced environment.

What is a CVS Pharmacy Call Center?

A CVS Pharmacy Call Center is a customer service facility where representatives assist customers with their pharmacy-related inquiries and needs over the phone. These centers handle prescription refills, medication questions, insurance issues, and general pharmacy support for CVS customers. The goal is to provide efficient and helpful service, ensuring customers receive accurate information and timely assistance. Call center staff are trained in CVS policies, pharmacy procedures, and customer care to resolve a wide range of issues.
What cities are hiring for Cvs Pharmacy Call Center jobs? Cities with the most Cvs Pharmacy Call Center job openings:
What states have the most Cvs Pharmacy Call Center jobs? States with the most job openings for Cvs Pharmacy Call Center jobs include:
Cvs Pharmacy Call Center jobs near you
Infographic showing various Cvs Pharmacy Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,516 per year, or $23.3 per hour.

Pharmacy Call Center Representative

SUNY Upstate Medical University

Syracuse, NY • On-site

$15.75 - $19.75/hr

Other

Re-posted 12 days ago

SUNY Upstate Medical University rating

8.5

Company rating: 8.5 out of 10

Based on 59 frontline employees who took The Breakroom Quiz

80th of 614 rated colleges and universities

Job description

Job Summary:

The Pharmacy Call Center Representative answers all incoming lines to the Call Center (phone, web chat, email, fax, text) for all outpatient pharmacy locations. By utilizing directories and active listening, the Representative will accurately and efficiently discern the callers needs and appropriately assist. The incumbent will utilize several information systems and will interact with all outpatient pharmacy areas. Assists callers with complaints by gathering information to send a message to the appropriate Associate Director of Pharmacy via e-mail or phone. Provide one call resolution, demonstrating excellent customer service and problem-solving skills, while assisting customers and providing general information about outpatient pharmacy programs and services. Presents a positive responsive image to all callers, be articulate, and demonstrate excellent customer service skills while building a rapport with callers from diverse cultural backgrounds. The incumbent must also maintain professional tone, spoken and written, at all times.

Minimum Qualifications:

Associate's degree and two years of relevant health care or call center experience (preferably in a pharmacy, hospital or medical call center setting) or equivalent combination of education and experience required. National Pharmacy Technician Certification within 18 months of hire required. Excellent written/oral communication, interpersonal, organizational, conflict resolution, and computer skills required. Ability to multitask.

Preferred Qualifications:

Experience with healthcare insurance prior authorization/coding and performing insurance carrier/managed care review preferred.

Work Days:

Monday - Friday between 8:00am and 6:00pm Holidays and weekends as needed based on operational need.

Message to Applicants:

Recruitment Office: Human Resources

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