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Cvs Csr Jobs (NOW HIRING)

CVS Health

Customer Service Representative

Salem, OR · Remote

$17 - $31.30/hr

At CVS Health ® , you'll be surrounded by passionate colleagues who care deeply, innovate with ... We are seeking a compassionate, customer-obsessed Customer Service Representative to care for our ...

CVS Health

Customer Service Representative

Salem, OR · Remote

$17 - $31.30/hr

At CVS Health ® , you'll be surrounded by passionate colleagues who care deeply, innovate with ... We are seeking a compassionate, customer-obsessed Customer Service Representative to care for our ...

CVS Health

Customer Service Representative

Carson City, NV · Remote

$17 - $31.30/hr

At CVS Health ® , you'll be surrounded by passionate colleagues who care deeply, innovate with ... We are seeking a compassionate, customer-obsessed Customer Service Representative to care for our ...

CVS Health

Customer Service Representative

Salem, OR

$17 - $31.30/hr

At CVS Health ® , you'll be surrounded by passionate colleagues who care deeply, innovate with ... We are seeking a compassionate, customer-obsessed Customer Service Representative to care for our ...

CVS Health

Customer Service Representative

Santa Fe, NM · Remote

$17 - $31.30/hr

At CVS Health ® , you'll be surrounded by passionate colleagues who care deeply, innovate with ... We are seeking a compassionate, customer-obsessed Customer Service Representative to care for our ...

CVS Health

Customer Service Representative

Santa Fe, NM · Remote

$17 - $31.30/hr

At CVS Health ® , you'll be surrounded by passionate colleagues who care deeply, innovate with ... We are seeking a compassionate, customer-obsessed Customer Service Representative to care for our ...

CVS Health

Customer Service Representative

Carson City, NV · Remote

$17 - $31.30/hr

At CVS Health ® , you'll be surrounded by passionate colleagues who care deeply, innovate with ... We are seeking a compassionate, customer-obsessed Customer Service Representative to care for our ...

CVS Health

Customer Service Representative

Olympia, WA · Remote

$17 - $31.30/hr

At CVS Health ® , you'll be surrounded by passionate colleagues who care deeply, innovate with ... We are seeking a compassionate, customer-obsessed Customer Service Representative to care for our ...

CVS Health

Customer Service Representative

Phoenix, AZ · Remote

$17 - $31.30/hr

At CVS Health ® , you'll be surrounded by passionate colleagues who care deeply, innovate with ... We are seeking a compassionate, customer-obsessed Customer Service Representative to care for our ...

CVS Health

Customer Service Representative

Homer, AK · On-site

$17 - $31.30/hr

At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose ... We are seeking a compassionate, customer-obsessed Customer Service Representative to care for our ...

CVS Health

Customer Service Representative

Santa Fe, NM · Remote

$17 - $31.30/hr

At CVS Health ® , you'll be surrounded by passionate colleagues who care deeply, innovate with ... We are seeking a compassionate, customer-obsessed Customer Service Representative to care for our ...

CVS Health

Customer Service Representative

Olympia, WA · Remote

$17 - $31.30/hr

At CVS Health ® , you'll be surrounded by passionate colleagues who care deeply, innovate with ... We are seeking a compassionate, customer-obsessed Customer Service Representative to care for our ...

CVS Health

Customer Service Representative

Home, PA

$17 - $31.30/hr

At CVS Health ® , you'll be surrounded by passionate colleagues who care deeply, innovate with ... We are seeking a compassionate, customer-obsessed Customer Service Representative to care for our ...

CVS Health

Customer Service Representative

Sanford, ME

$17 - $31.30/hr

At CVS Health ® , you'll be surrounded by passionate colleagues who care deeply, innovate with ... We are seeking a compassionate, customer-obsessed Customer Service Representative to care for our ...

CVS Health

MI

$17 - $31.30/hr

At CVS Health ® , you'll be surrounded by passionate colleagues who care deeply, innovate with ... We are seeking a compassionate, customer-obsessed Customer Service Representative to care for our ...

CVS Health

Customer Service Representative

Olympia, WA · Remote

$17 - $31.30/hr

At CVS Health ® , you'll be surrounded by passionate colleagues who care deeply, innovate with ... We are seeking a compassionate, customer-obsessed Customer Service Representative to care for our ...

CVS Health

Customer Service Representative

Springfield, IL · Remote

$17 - $28.46/hr

At CVS Health ® , you'll be surrounded by passionate colleagues who care deeply, innovate with ... We are seeking a compassionate, customer-obsessed Customer Service Representative to care for our ...

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Cvs Csr information

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$9

$18

$26

How much do cvs csr jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for cvs csr in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Cvs Csr vs Customer Service Representative?

AspectCvs CsrCustomer Service Representative
CredentialsHigh school diploma; training in pharmacy operationsHigh school diploma; customer service skills training
Work EnvironmentPharmacy settings, retail storesRetail stores, call centers, offices
Industry UsageHealthcare, pharmacy retailRetail, customer service sectors
Job FocusAssisting pharmacy customers, processing prescriptionsHandling customer inquiries, resolving issues

While both roles involve customer interaction, Cvs Csr primarily focuses on pharmacy-related services within a healthcare setting, whereas Customer Service Representatives handle general customer inquiries across various industries. The roles share similar skills but differ in industry-specific knowledge and responsibilities.

What are some common challenges faced by CVS Customer Service Representatives when assisting customers, and how are these typically addressed?

CVS Customer Service Representatives (CSRs) often encounter challenges such as managing high call volumes, addressing diverse customer concerns, and resolving issues related to prescriptions or store policies. To address these challenges, CSRs receive thorough training in communication, conflict resolution, and CVS systems. They also have access to support from supervisors and team members, ensuring that complex issues can be escalated or collaboratively resolved. Maintaining patience and empathy is key, and CVS fosters a supportive environment to help CSRs succeed in delivering excellent customer service.

What are CVS Customer Service Representatives (CSRs)?

CVS Customer Service Representatives (CSRs) are employees who assist customers in CVS retail stores or through CVS's customer support channels. Their primary responsibilities include answering customer questions, resolving issues with prescriptions or purchases, processing returns or exchanges, and providing information about store services and products. CSRs play a key role in ensuring customers have a positive experience by handling concerns professionally and efficiently. They often use computer systems to access customer information and must have good communication skills. Additionally, they may help with general store tasks as needed.

What are the key skills and qualifications needed to thrive as a CVS Customer Service Representative (CSR), and why are they important?

To thrive as a CVS Customer Service Representative, you need strong interpersonal skills, basic math abilities, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems and inventory management software is typically required. Excellent communication, patience, and problem-solving skills help you create positive customer experiences and resolve issues efficiently. These competencies are essential for ensuring customer satisfaction, efficient store operations, and maintaining CVS's service standards.
What cities are hiring for Cvs Csr jobs? Cities with the most Cvs Csr job openings:
What states have the most Cvs Csr jobs? States with the most job openings for Cvs Csr jobs include:
Cvs Csr jobs near you
Infographic showing various Cvs Csr job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 54% Full Time, 44% Part Time, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative

Customer Service Representative

CVS Health

Salem, OR • Remote

$17 - $31.30/hr

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

CVS Health rating

5.8

Company rating: 5.8 out of 10

Based on 4,235 frontline employees who took The Breakroom Quiz

78th of 99 rated pharmacies

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary: 

We are seeking a compassionate, customer-obsessed Customer Service Representative to care for our customers. Our customers include members of our benefit plans, employers that offer benefits, doctors, hospitals, and other providers of healthcare. In this role, you will create connections with our customers by helping with their benefits and claims to improve their health and well-being. You will be responsible for educating customers about their benefits and claims while resolving issues and directing them to helpful resources. This position requires adaptability and empathy, as you will be handling a variety of inquiries and ensuring customer satisfaction through kind and respectful interactions. 

As the face of our company, you will care for our customers by researching issues, documenting outcomes, resolving inquiries and delivering a high level of customer satisfaction. Your ability to listen and respond to customer needs is crucial in inspiring trust and loyalty. 

Key Responsibilities: 

  • Actively listen and be an advocate for customers, understand their needs and provide guidance and support  

  • Resolve customer inquiries and issues efficiently while documenting all interactions. 

  • Educate customers about available resources and assist them in navigating their options. 

  • Anticipate customer needs and provide proactive solutions to enhance satisfaction. 

  • Collaborate with team members and other departments to address service issues and improve outcomes. 

  • Document all customer correspondence and maintain confidential records of patient information. 

  • Follow policies, procedures, and the CVS/Aetna Code of Conduct. 

Your performance will be measured by: 

  • Customer satisfaction with the service you provide. 

  • Demonstrating CVS/Aetna’s “Heart at Work” behaviors including Putting People First, Joining Forces, and Inspiring Trust. 

  • Your ability to resolve customer issues the first time they call. 

  • Quality and accuracy of interactions with customers. 

  • Reporting to work and adhering to your assigned schedule. 

Our Leadership and Welcome Teams will help you succeed by providing: 

  • New colleague orientation to learn about our company and your role. 

  • Engaging and comprehensive training ranging from 4 to 18 weeks depending on the customers supported. 

  • A supportive and inclusive culture that will allow for continuous learning and growth. 

  • Ongoing coaching and mentoring support. 

  • Equipment and resources needed to complete assigned work. 

Key Competencies and Behavioral Requirements: 

  • Demonstrated empathy and effective communication skills. 

  • Respectful and kind demeanor in all communications while being an advocate for our customers 

  • Strong problem-solving and decision-making abilities. 

  • Ability to manage multiple resources and tasks in a fast-paced environment. 

This position pays $18.50/hour. 

Qualified new hires are eligible for a $2,000 sign-on bonus after 9 months of service. Must remain continuously employed for a minimum 12 months.

Required Qualifications:  

  • 6+ months of customer service experience 

  • Basic computer skills 

  • Must live in Arizona, Colorado, Montana, New Mexico, Utah, Wyoming, Idaho, Oregon, Washington, or Nevada

Preferred Qualifications: 

  • 1+ years of customer service experience in a contact center environment, which may include calls, chats or email correspondence depending on role 

  • 1+ years of claims, provider, dental, medical or other related healthcare experience 

  • Microsoft office experience preferred 

Education: 

High School Diploma, GED, or equivalent experience. 

You must have: 

  • High-speed internet access with adherence to workplace model and potential telework agreements.  

  • Willingness to work specific hours, with flexibility  

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $31.30

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.


Additional details about available benefits are provided during the application process and on Benefits Moments.

This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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