Customer Technology Manager Jobs in Michigan (NOW HIRING)

JARS CANNABIS

IT Manager

www.shopjars.com

Department: Data and Systems

Reports To: Director of Data and Systems

Location: Troy, Michigan (Corporate)

Base Salary Range: $70,000 - $80,000 annually

Ready to elevate your career path to a new all‑time high?

JARS Cannabis is more than just your average cannabis brand and retailer. We are a culturally inspired organization on a mission to rewrite the existing narratives that surround cannabis, one community at a time. We seek to empower the future leaders of our industry while creating an inclusive workplace environment that is fueled by celebrating the intersection of cannabis with creativity, community, and collaboration.

Implementing a progressive approach, we aim to provide only the highest quality of product and service to our customers and the communities that we are fortunate to inhabit. Striving to set a new standard of professional excellence in cannabis retail, our highly motivated team is comprised of knowledgeable experts who are committed to making the integration of cannabis into any lifestyle both easy and accessible.

Does this spark your interest? If so, we'd love to hear from you!

Position Summary

The IT Manager runs day‑to‑day IT for JARS across the corporate office and our retail locations. The role is mostly project work, not tickets. Our IT Technician handles tier‑1 support well on their own and rarely needs escalation, so the IT Manager spends most of their time on infrastructure projects, system standardization, and vendor management. The IT Manager supervises the IT Technician and is the operational owner of every IT system the company runs. This is an on‑site role based at our Troy corporate office.

Key Responsibilities Systems Administration

• Day‑to‑day administration of our Microsoft 365 and Entra ID tenant, including identity, groups, licensing, conditional access, and security policy. Entra ID is our identity platform end to end; there is no on‑premises Active Directory here.
• Manage the user, device, and access lifecycle across corporate and all retail locations.
• Maintain SSO and SCIM integrations between Entra and our business applications, and add new ones as we onboard new systems.
• Work with the Data and Systems team on identity‑driven automation and provisioning.

Network and Infrastructure

• Manage and monitor the company network across all sites. Our environment is primarily Ubiquiti.
• Audit network health and security on a regular cadence and remediate what you find.
• Source and contract internet service for new retail locations and corporate sites.
• Manage existing ISP contracts, renewals, and any service escalations.

Telephony and Communications

• Administer Zoom Phone across corporate and all store locations, covering provisioning, call routing, desk hardware, and the vendor relationship.
• Manage the corporate cell phone fleet, including the carrier relationship, lines, devices, and cost control.

Hardware and Procurement

• Provision computers, peripherals, networking gear, and IT‑related equipment for corporate and the stores.
• Set hardware standards, keep an asset inventory, and plan refreshes.
• Negotiate with vendors and resellers, and track IT spend against budget.

People and Process

• Supervise the IT Technician, including priorities, coverage, performance, and development.
• Provide tier‑2 and tier‑3 escalation support and occasional after‑hours coverage. Day‑to‑day tickets stay with the IT Technician.
• Write and maintain SOPs for IT, covering onboarding and offboarding, network changes, incident response, hardware deployment, and vendor management.
• Look for manual work, standardize it, document it, and automate it where it makes sense.

Required Qualifications

• Current, hands‑on experience administering Microsoft 365 and Entra ID in production, including experience setting up SSO and SCIM with business applications. Identity is the core of this role. We want someone who knows Entra inside and out and stays current with it.
• Experience administering business networks, including switching, routing, wireless, and firewalls.
• Comfortable managing vendors, contracts, renewals, and procurement.
• Experience writing technical SOPs and operational documentation.
• Strong project management skills. Able to scope, schedule, and deliver multi‑site IT projects without daily oversight.
• Has supervised or mentored at least one direct report.
• Comfortable supporting distributed retail locations remotely with occasional site visits.

Preferred Qualifications

• Hands‑on experience with Ubiquiti UniFi at multi‑site scale.
• Experience administering Zoom Phone or another multi‑site cloud voice platform.
• Background in multi‑site retail, hospitality, or a regulated industry.
• Familiarity with Intune or another MDM platform.
• Cannabis industry experience (nice to have, not required).

Who Wins This Role

Qualifications get you the interview, fit wins the job. We are looking for someone who is knowledgeable, a self‑starter, and easy to work with. You inherit an IT Technician who is genuinely great at what they do, and the right manager treats that partnership with respect, builds on it, and helps them grow. If you take ownership without being asked and make the people around you better, you will do well here.

What This Role Is Not

This is not a help‑desk role. Ticket volume is low and our IT Technician handles it well on their own with very little escalation. Tickets are still a high priority, but they should not be the bulk of the work. The IT Manager spends most of their time on systems ownership, infrastructure projects, vendor management, and building the operational processes the IT department runs on.

Work Atmosphere / Physical Demands

• Primarily office‑based at JARS corporate headquarters in Troy, Michigan
• Occasional site visits to retail locations across Michigan
• Requires prolonged use of a computer and standard office equipment
• Occasional after‑hours coverage for escalations or critical infrastructure work
• Will require working varied hours as business needs and project timelines dictate

Why JARS Cannabis?

• Impact: We focus on creating meaningful, positive change through our work. Impact means delivering results that matter - improving experiences, driving progress, and adding real value for our people, customers, and communities.
• Daring: At JARS Cannabis, we are not afraid to take risks and push boundaries. We are constantly exploring new ideas and innovative approaches to stay ahead in the industry. If you have a bold vision and a passion for creativity, you'll fit right in.
• Nimble: The cannabis industry is fast‑paced and ever‑changing, and so are we. Our team is agile and adaptable, always ready to pivot and seize new opportunities. We thrive on the excitement of change and are always looking for ways to improve and grow.
• Playful: We believe that work should be fun! Our playful spirit is reflected in our vibrant environments and our approach to teamwork. We encourage our team members to bring their authentic selves to work and to enjoy the journey.
• Gritty: Success in the cannabis industry requires determination and resilience. We are a team of hard workers who are not afraid to roll up our sleeves and get the job done. Our grit and perseverance are what set us apart and drive our success.

If you are passionate about cannabis and want to be part of a team that values inclusivity, innovation, agility, fun, and hard work, JARS Cannabis is the place for you. We offer a supportive and dynamic work environment where you can grow your career and make a real impact.

Apply today and become a part of the JARS Cannabis family!

Employee Benefits

• Free Employee Assistance Program
• Weekly Pay Schedule
• Health, Dental & Vision Insurance (full‑time employees only)
• 401(k) Plan
• Paid Time Off
• Employee Discount
• Monthly Bonus Incentives
• Internal Growth Opportunities
• Voluntary Life Insurance & Supplemental Medical Insurance
• Holiday Pay (select holidays only)
• Bereavement Time Pay
• Parental Leave

JARS Cannabis is proud to be an Equal Opportunity Employer. JARS does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.